I bought my Grandaughter a Disney Peter Pan clock. Hartlepool Middleton Grange The service we received was outstanding friendly and would definatly buy again from H Samuel’s. Because of Gary and Eliot... See more
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Member of staff was very helpfull but had to wait quite a while to be served otherwise would have been more stars
Company replied
Hi you did brilliant thank you will buy off you again.
Just been in the hartlpool shop wonderful staff very friendly and nicola wonderful she was good at her job take my hat off to nicola spot on she was good at her job wonderful bracelet well happy 😊😊
Company details
About H.Samuel - Hartlepool
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
178 The Shopping Centre, TS24 7RR, Hartlepool, Hartlepool, United Kingdom
- 01429260765
4.7
Excellent
28 reviews
No recent history of asking for reviews
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Amazing Staff great service
I bought my Grandaughter a Disney Peter Pan clock. Hartlepool Middleton Grange The service we received was outstanding friendly and would definatly buy again from H Samuel’s. Because of Gary and Eliot. Top notch sales team. Thanks Lads. 🙌🏻🙂
12 June 2026
Unprompted review
I cannot praise the member of staff…
I cannot praise the member of staff nicola enough who helped me so much to make a sentimental purchase for someone she went above and beyond with service and compassion it made my experience much easier I will definitely return to this branch in the future because of this .
2 June 2026
Unprompted review
Just been in the hartlpool shop…
Just been in the hartlpool shop wonderful staff very friendly and nicola wonderful she was good at her job take my hat off to nicola spot on she was good at her job wonderful bracelet well happy 😊😊
5 June 2026
Unprompted review
Fabulous service
Fabulous service today from Leigh at the Hartlepool branch. Polite and very personable. A credit to H Samuel.
31 December 2024
Unprompted review
The manager Gary was very kind and…
The manager Gary was very kind and respectful.
24 May 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Manager Gary was amazing with his…
Manager Gary was amazing with his customer service today. Made my nana feel very comfortable getting her ring off which was affecting her circulation. All around very lovely and friendly guy!
11 November 2023
Unprompted review
Reply from H.Samuel - Hartlepool
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Bloody wonderful 😊
29 May 2023
Unprompted review
Leigh was brilliant!
Leigh was brilliant, the store was fairly busy (within Covid guidelines) and she was able to manage customers expectations and still provide fantastic customer service.
We were able to look at the products before choosing, and she happily answered questions about specifications of the watches. I had two young children with me and didn’t feel at all out of place or in anyone’s way which was lovely! Leigh explained the warranty and also offered additional protection for the purchase.
Service like this makes me want to come back and use the store again. Definitely a credit to the company- thanks again for all your help Leigh!
30 June 2021
Very friendly and knowledgeable staff..
23 June 2021
I don’t normally ‘star’ customer service with 5 stars, however …
I don’t normally ‘star’ customer service with a 5 star rating. However, on this occasion I have.
The young lady that helped me choose my purchase was very helpful and friendly. In particular with your company’s after sales service.
11 June 2021
Hi you did brilliant thank you will buy haidar
Hi you did brilliant thank you will buy off you again.
5 June 2021
Excellent customer service from staff
5 June 2021
Speedy Service at Hartlepool Shop
I bought a Watch from your Hartlepool shop and the Staff were extremely helpful and friendly.A link was taken out of the strap with no fuss and in no time at all.Excellent Service.
25 May 2021
Very friendly and helpful staff
Very friendly and helpful staff , picked my new watch up after losing my red arrows watch , they altered the size of it and tried selling me another red arrows , great service and I’ll probably will be back at some point for another . Well done Hartlepool lasses xx
25 May 2021
The help I got from the staff was very…Hartlepool
The help I got from the staff was very good and I found they where very polite
18 May 2021
First class service
Both staff members were very friendly, chatty and accommodating, first class service
18 May 2021
Good customer service, friendly and helpful staff.
Excellent service, staff were so helpful and friendly.
18 May 2021
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