H.Samuel - Northampton 21 Reviews 

16
TrustScore 4.5 out of 5

4.5

Unit21, Weston Favell Shopping Centre, NN3 8JZ Northampton, Weston Favell, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thanks so much to the two ladies in H Samuel in The Weston favell centre Northampton today. They were both very professional.Our nervous 10 year old Daughter got her ears pierced today. They put her a... See more

Rated 5 out of 5 stars

Great service speaking to someone on the phone at Weston Favell store. She was very helpful and wen the extra mile to find stock. Had to order online in the end but experience was very good. Thank you... See more

Rated 5 out of 5 stars

I had the pleasure of being assisted by Alison atH. Samuel Weston Favell Shopping Centre, Northampton and I cannot express enough how wonderful my experience was. ❤️ From the moment I walked in, A... See more

Rated 5 out of 5 stars

Extremely helpful service as both my smartwatch and citizen watch straps had broken ,the assistant Helen at the Northampton Weston favell branch was really friendly helpful and made it look a breeze t... See more


Company details

  1. Jewellery shop
  2. Ear-Piercing Service
  3. Jewellery Repair Service
  4. Watch repair shop
  5. Watch shop

About H.Samuel - Northampton 21

Written by the company

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Contact info

  • Unit21, Weston Favell Shopping Centre, NN3 8JZ, Northampton, Weston Favell, United Kingdom

  • 01604230294

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(16)

1,632 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend for ears pierced

Thanks so much to the two ladies in H Samuel in The Weston favell centre Northampton today. They were both very professional.Our nervous 10 year old Daughter got her ears pierced today. They put her at ease, even gave her a teddy to hold. Was over quickly, our Daughter was delighted with her being brave certificate and sticker thanks so much.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Sparkling customer service

Extremely helpful service as both my smartwatch and citizen watch straps had broken ,the assistant Helen at the Northampton Weston favell branch was really friendly helpful and made it look a breeze to replace the broken pin on my smartwatch and also fix the broken link on my steel bracelet watch too ,I always usually purchase jewelry from this store as have allways received great service and quality products nicely presented,

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Alison at H. Samuel weston Favell

I had the pleasure of being assisted by Alison atH. Samuel Weston Favell Shopping Centre, Northampton and I cannot express enough how wonderful my experience was. ❤️
From the moment I walked in, Alison's kindness and expertise were evident. She helped me choose the perfect rings for both me and my partner, offering thoughtful and honest advice every step of the way.
Her patience and attention to detail made the whole process seamless and enjoyable.
Alison even went above and beyond by ordering the rings for us, ensuring everything was exactly what we wanted. Her genuine care and professionalism made this a truly special experience. I am incredibly grateful for her help and would highly recommend her to anyone looking for excellent service. Thank you, Alison, for making our experience unforgettable! 🥰🥰

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Shopped at Weston Favell store…

Shopped at Weston Favell store recently, the service I received from Joy (one of the sales staff) was so good I made a point of sharing my shopping experience. Good customer service is a joy, Joy was a Joy 🤩

7 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look