Hsbc Reviews 30

Incredibly snotty service received from HSBC Premier in HCMC particularly Shashi JAYASINGHE who washed her hands of my problem and told me to go find a missing transfer myself. A transfer left my account and never arrived at the destination, I was told they cant help.

So far , the service received is far from Premier Standards. Specifically the low level nonchalant dismissive service from Shashi JAYASINGHE who shows incredible ignorance on how to service customers and is unbelievably stubborn and rude.

Almost 3 months ago I opened a Premier Account based on the services they outlined on their website for Premier clients. I requested a credit card and a U.S. demand deposit account. Well, almost 2 + months have passed and not a single product they advertise for Premier clients has been provided. There processes are byzantine by modern banking standards and their communication skills abysmal. If I don't constantly message/call for status updates weeks go by with no progress. Then they promise all will be well however they have yet to deliver on a single product offering. They are quick to pass the buck to various gatekeepers like Ms. Poojn, another incompetent employee, however their so called Relationship Managers in Vietnam are powerless and frankly inept. They should not be called RMs they should be called what they demonstrate daily by their actions and inactions......incompetent clerks.
If one is looking for a Premier relationship, then based on the overwhelming negative online reviews I would avoid this horrible institution at all costs.
Makes you wonder if HSBC Vietnam Senior Management ever reads the online comments about their terrible service?

Beware! HSBC Took money out of my account dishonestly.

I have used HSBC VN for almost 3 years, the service is good but over 2 weeks now i can not contact them by phone call to short out some issues of my card.
I am consdering to change the bank now since the service become bad now

My 5th HSBC account , formerly UK, Malaysia, Singapore, Qatar. HSBC Vietnam is by the worst for customer services, constantly closing my internet banking for 1 error. My internet banking was shut down more times than times than the other 4 HSBCs put together.
While I was overseas someone was trying to use my debit card on Facebook, both my card and internet banking were closed down with no notice leaving me no way to transfer money into another account so I had borrow money to get by . I would advise open a Viietcombank account definitely not HSBC Vietnam

Terrible service when I applying a new credit card at HSBC Vietnam.
Its staff (Ha Nguyen) did not explain well about the procedure, which costs me much time and effort.

if you want to open a bank account or you want to trust your money to the bank , stay away from HSBC Vietnam . We were robbed in Europe and after reporting to them and police , 2,5 month of anxiety and waiting, they charged us 200000000 VND ( 8,5 00 USD ) to pay for the thieves, even we have clear evidence that transactions were made illegally and they admitted it by sending us receipts with different signatures on them. Premier customers are not protected. . After 2,5 month of nightmare I just sharing this to people not to be in the same situation as I was.
Stay safe and stay away from HSBC .

If you want awful customer service, an ATM network that is impossibly scarce, a card that only works on aforementioned scarce ATMs and customer service representatives who tell you to just use the one machine your card works in then this is the bank for you.

Don't even bother trying to go abroad with the card either, it might take you an hour of pressing buttons on their terribly designed hotline before you run out of credit. Incredibly, you can't let them know this information in the bank itself.

After a number of issues I'm looking at switching banks. Lackluster.

I have been an HSBC customer for many years.

Contactless technology was released in 2010, whilst I was an HSBC customer. Finally, in 2012, HSBC signed on, releasing a statement around this that it would not be reissuing cards to now include contactless, it would gradually roll this feature out when customer cards were due for renewal.

Based on this knowledge I sat back for another three years - meanwhile not enjoying the same benefit as my friends and family in other banks - waiting for my card to be renewed in October 2015.
You can imagine my surprise and disdain, therefore, when my new card arrives in October 2015 - when contactless technology is all but standard - to find my card is STILL without contactless.

Whilst this frustrated me, I thought perhaps (unlike at most other banks) I had to opt in. So, I researched this, and found the policy at HSBC was actually that customers would need to OPT OUT of receiving contactless on their new cards. I had never done this. I definitely wanted it.

So, I rang HSBC customer service, and the lady at the end of the phone had a look at my account. She told me that my account didn't QUALIFY for contactless.
I receive a steady income of over £1800 a month into my bank account, and have never been in any overdraft debt. I puzzled with the lady therefore as to what more I needed to do to qualify.
She was absolutely no use in this, simply telling me I didn't qualify, she didn't know what the rules were, but the "contactless verification review team" were in charge of evaluating my account. They would look at my account "at least once a year."
Faced with the prospect of never qualifying for whatever obscene standards HSBC have for granting contactless - in an age where contactless is more standard than not - I plainly told the lady I would happily switch bank accounts. When the rate offered by HSBC is little incentive compared to competitors, perks (not that it should be!!) like contactless are what makes the difference.
Backed into a corner the customer service lady FINALLY told me how I could get a contactless card - if I upgraded to an Advanced account (which apparently I DID qualify for?!).
Frustrated, I accepted this offer, and she told me I would be contacted by my local branch within the next three days.

A week later, no call.
So I called customer service again to try to arrange an appointment. Again, I had to wait.
Finally two weeks after my initial phone conversation with customer service I had a call to arrange an appointment.

Once at my branch appointment - by this point pretty frustrated with the whole experience - the advisor I dealt with was most helpful.
She in fact seemed shocked that I had been told I could only get contactless by upgrading to advance, but nonetheless here we were, and the process was completed. I was now on an Advanced account, of which one of the perks was contactless, and my new card was in the post.

SO you can imagine my absolute frustration with HSBC and the whole shoddy system it operates, when my new Advanced card arrived, and.. can you guess.. WITHOUT contactless technology.

I have rung customer service who assured me they would send out a new card immediately with the technology enabled this time, but WHY should it be this hard?
When HSBC claims to be so customer friendly, firstly why should it be up to me to fix this, and secondly, why is the whole damn process so slow, unreliable, and clearly full of bumbling errors.
I am very disappointed in the service provided, and if I'm honest the whole experience has been a complete joke.

Almost two months after receiving my new card for Oct 2015 and here I am, still without the issue being resolved. The standard set here is pretty low.

I have had a chance to do banking with HSBC in several years, and the service is quite good as long as you are in no need of contact with service staff or relationship managers.

I unfortunately had to contact them several times for more complicated services, however HSBC turned turned this into a nightmare of confusion and incompetence, to an extend I have never seen alike before and at no point was the service delivered. Only excuses and promises of a brighter future was delivered.

A few points HSBC Vietnam are:
unable to process or deposit a physical Cheque
unable to provide a credit card for expats even if the card is fully cash backed to the limit. (if no address in Vietnam)
unable to process 3rd party access for expats, unless the overseas 3rd party physically shows up in Vietnam to meet relationship manager. (This is special for HSBC Vietnam as eg. HSBC UK allow 3rd party access to be granted via post)

In their online banking:
Customers are unable to read mails previously sent mails or mails received from HSBC if there are more than 5 mails in the mailbox.

In the section Open Account, you can only open account in local currency, there is a drop down menu, however only choice is VND.

However the worst thing is the customer focus. Dealing with staff there makes you believe they are the kings and customers are simple unwanted pheasant. Customers, even at premier service level, are met with a young staff with extremely arrogant attitude and customers feel at no time they are paying the salaries of those staff.

Think before you decide on what bank to select in Vietnam.

Thanks