Hard To Find Records Reviews 

155
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products, particularly the vinyl records. Many people highlight the fast and reliable delivery service, often noting that items arrive quickly and are well-packaged. Reviewers also appreciate the extensive selection of music available, making it easy to find desired items. However, some customers also noted issues with items not being as described or having inaccurate grading. A few other people also felt that some records arrived dirty or needed cleaning before use.

What people talk about most

Product

Users describe positive interactions with product, often praising the great selection of vinyl records and... See more

Quality

Customers consistently note positive experiences with quality, often praising records for being in good,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Service

Clients share positive opinions on service, consistently praising its speed, reliability, and efficiency.... See more

Order

People report positive experiences with order processing, often highlighting flawless execution and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hard to find Records are my favourite go- to place to search for my vinyl, brilliant on line catalogue of Music, past & present. I Love, Love, Love these Guys....so reliable, quick post outs.....perfe... See more

Rated 5 out of 5 stars

Iv ordered vinyl from HTFR a few times and the service is really good, the quality of the vinyl is near perfect and they dispatch the goods really quickly. I do recommend HTFR for any old records in g... See more

Rated 5 out of 5 stars

Never had an issue yet with HTFR, all records bought are always as stated, play perfectly, arrive quickly and are well packaged, so as always it a 10/10 from me.

Rated 5 out of 5 stars

Great purchase. The record turned up on time and in very secure packaging. The vinyl was in perfect condition. I will be back and do recommend HTFR.


Company details

  1. Music shop
  2. DJ Supply Shop
  3. Hi-fi shop

Written by the company

After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(155)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first order and all good :)

I ordered some classic HARD TO FIND RECORDS and HTFR delivered, well packaged and in very good condition.. Love my tunes :)

Thank you very much Hard To Find Records

Will buy from you again! ;)

11 October 2012
Unprompted review
Rated 3 out of 5 stars

Under new management, take care but looking promising!

OK so I got an email from HTFR, who I had not used for years, saying they are under new ownership and with a discount code for returning customers. The listings pages are easy to use and there is a clear promise that if it says it's in stock it will be. I checked a few wants and genres I'm interested in and found a lot of new-old-stock from the 90s (probably the remnants of some of the distributors who went bust a few years ago), so ordered a whole load, avoiding any s/h stuff . A few days before I emailed in a query about one of my target tunes using the contact form on the web page, but I never heard back.
Making the transaction however was a bit hi-n-miss. I tried to pay by paypal, but the transaction did not register properly, and it returned me to my cart, but with the effect of the discount code all screwed up. After being 100% sure that paypal had not been deducted, I tried again with credit card. Success!
A day or so later I had notification of the delivery date, and it arrived as promised. I ordered Friday night and the package arrived Tuesday - not bad! The records were in the cheapest white record mailers, and because I bought so many there were no stiffeners, and 2 mailers were taped together. The CDs were in a jiffy bag, then the mailers and jiffy were in a giant jiffy bag, folded over and sealed in a plastic mailer bag. I wouldn't be too happy if a single record arrived in that style of mailer with no stiffener, but this was decently packaged and everything was undamaged. The vinyl and CDs were all new as promised. a couple of sleeves had storage / handling wear including bends, but nothing too serious for 15 year old records.
Like I say I ordered no second-hand stuff, got no response to a query and the transaction system leaves a bit to be desired, so a cautious 3 stars in spite of excellent product and quick, well-packed delivery.

11 October 2012
Unprompted review
Rated 5 out of 5 stars

Awsome!

Shipped out the same day I ordered and it took only 7 days before I got them here in Norway! Super happy!

29 August 2012
Unprompted review
Rated 5 out of 5 stars

HTFR

Very competitive pricing, my order was delivered very quickly. Cannot fault the product or service in any way

16 August 2012
Unprompted review
Rated 4 out of 5 stars

Logistics wise (from processing an online purchase to shipping), is fundamentally sound.

So far, so good, with the Gold Shipping, trackable via "Parcelforce", plus it was safely/successfully delivered accordingly (from Birmingham UK, towards Manila Phils.)

On the other hand, still hoping though that the HTFR online transaction system CAN come into achieving a more excellent services, perhaps once they can add more shipping options such as "UPS Express" (or the likes of it) - so that its services can also accommodate clients whom most likely would be in REAL NEED of their purchased goods be delivered accordingly ASAP (at the most, within 2-3 days of delivery 'impromptu'; even good for those who are outside UK countries/continents). 2 cents though....

24 July 2012
Unprompted review
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