I couldn’t be happier with the customer service I received. From the very beginning, liaising with the company was incredibly easy, both over the phone and via email. Everyone I dealt with was... See more
Company replied
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See what reviewers are saying
The company made every effort to send me the shower door screw covers that had been lost. They took quite a long time to understand what I was asking for, but eventually I received the replaceme... See more
Bought an Apex shower door through Victorian Plumbing and very pleased with overall fit and finish. However, I raised an issue that the door magnet is very weak only needing the slightest to... See more
Company replied
Purchased a waterfall bath tap which was installed January of this year, recently noticed what looked like black spots around the left hand side of the water outlet. Upon closer inspection, it was fou... See more
Company replied
Company details
Written by the company
We provide luxury bathroom products at desirable prices, combining comfort and reliability with practicality and quality craftsmanship.
Contact info
Hamnett House, Gibbet Street, HX2 0AX, Halifax, United Kingdom
- +44 (0)1422 417 100
- sales@roxorgroup.com
- www.hudsonreed.co.uk
3.5
Average
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Dont be fooled by 20 year guarentee
Dont be fooled by 20 year guarentee. Bought shower valve based on the "20 year" headline, thinking they must offer good quality products, and the valve turned up with poor chrome finish, and plastic chrome parts (even worse chrome finish) where other manufacturers would have been brass. very poor quality.
21 July 2017
Unprompted review
Unreasonably refused warranty and advice
This manufacturer purports to offer a 20 year guarantee on their products. We installed one of their showers last year on which the buttons are sticking and we asked their technical department with what we should lubricate them with. Instead of answering our question, they insisted upon knowing from whom we purchased the shower. Without offering any advice, they simple said that as we did not buy direct from them, they could not and would not help or honour their warranty. This company has a history of rejecting liability because there are a number of similar complaints about them on the internet.
7 July 2017
Unprompted review
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