Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Company details
- #13 of 69 best companies in Car and Motor Insurance Agency
- #21 of 38 best companies in Business insurance company
- #11 of 19 best companies in Commercial Insurance Company
- #13 of 43 best companies in Home Insurance Agency
- #91 of 185 best companies in Insurance broker
- #14 of 22 best companies in Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were helpful and knowledgeable
The staff were helpful and had good knowledge of your product.The service was excellent and the price
was highly competitive, needless to say I proceeded
with agreeing to arrange a policy with Hughes.
20 May 2026
Reply from Hughes Insurance
Thank you for your kind words and positive feedback. We're delighted to hear that our staff were helpful and knowledgeable, and that you found our service excellent with competitive pricing.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Daniel was professional from start to…
Daniel was professional from start to finish and sorted my issue quickly
20 May 2026
Reply from Hughes Insurance
Thank you very much for your kind words and positive feedback. We're delighted to hear that Daniel was professional and resolved your issue quickly.
If you have any questions or queries regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
I love that you can actually speak to…
I love that you can actually speak to someone. And the fact your supporting a local business
13 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you appreciate speaking directly with someone and that our support for local businesses resonates with you. It’s always our goal to provide a personal touch and meaningful support to our customers.
If you have any questions or queries regarding your policy, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Polite pleasant gentleman on the other…
Polite pleasant gentleman on the other end of phone not someone who was pushy or arrogant was very helpful and explained everything thankyou.
13 May 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you found our service helpful and that our team was polite and clear in their explanations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
I had a lovely girl trisha wen i rang…
I had a lovely girl trisha wen i rang up for a qoute
She was very polite, very helpful ,
patience
not pushy just give you the information knows her job knowlegible.havent rang for aquote in awhile as id stopped driving she made me feel very comfortable definately an asset to the company.
19 May 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your wonderful experience with Trisha. We're delighted to hear that she was polite, patient, and knowledgeable, making you feel comfortable throughout your call.
If you ever need any further assistance or quotes in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
What's not to like.
Very helpful and reassuring. I was able to ask lots of basic questions and therefore was able to make a decision quickly.
Yes I would recommend Hughes house insurance to my friends and more important it is a local firm based in N I and can be easily contacted.
9 May 2026
Reply from Hughes Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found our support helpful and reassuring, and that you felt comfortable asking questions to make a confident decision.
If you have any questions or need assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
A big Thank you to Christina who was so…
A big Thank you to Christina who was so helpful, efficient and friendly in sorting out our new car insurance.
Saturday morning 16th May 2026.
16 May 2026
Reply from Hughes Insurance
Thank you so much for the review. We're delighted to hear that Christina was helpful, efficient, and friendly in setting up your new car insurance.
Your kind words mean a lot to us and will be shared with Christina and the team. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our staff to be good and helpful.
We appreciate your honesty regarding the price, and we always strive to offer competitive rates while ensuring excellent service. If you have any questions or would like us to review any quotes for you in the future, please don't hesitate to get in touch.
Kind regards,
Chris @ Hughes Insurance
Clarity
Friendliness, patience and good explanation. Local Company. Fair pricing. Fast service
16 May 2026
Reply from Hughes Insurance
Thank you so much for your kind feedback. We're delighted to hear that you appreciated our friendliness, patience, and clear explanations. It's wonderful to know that you value us as a local company with fair pricing and fast service.
Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience. Please don't hesitate to reach out if you need any further assistance.
Kind regards,
Chris @ Hughes Insurance
Great Experience
Having tried many companies for car insuramce quotes I found Hughes very competitive and policy quite included all the items I needed.
Well done Hughes !
16 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words and for choosing us for your car insurance. We're delighted to hear that you found our quotes competitive and that our policy included everything you needed. Your feedback means a lot to us.
If you ever need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Chris @ Hughes Insurance
Easy to deal with and very competitive…
Easy to deal with and very competitive with their prices.
15 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found us easy to deal with and that our prices were competitive.
If you ever need any further assistance or have any questions, don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Customer service & lower premium
Great customer service and a much lower premium for my car insurance than I could get on Moneysupermarket. £150/month lower in fact.
15 May 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you found our customer service helpful and that we were able to offer you a significantly lower premium for your car insurance.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to provide a review and for rating us a 5* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
Best price available
Got original quote through Compare NI but when contacted Hughes, got even better price, staff were very helpful and guided through the change easily.
7 May 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us. We're delighted to hear that you found an even better price with Hughes and that our team was able to guide you through the process smoothly. Your satisfaction is our priority, and we're glad we could assist you effectively.
If you have any questions and queries regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
I did a comparison online…
I did a comparison online and got a good price. However I did then have to ring and go through the door exact same thing again which then meant I couldn’t receive a cashback offer.
However I would like to say Ryan was great to deal with and got us sorted.
14 May 2026
Reply from Hughes Insurance
Thank you for your feedback and for letting us know about your experience. I’m sorry to hear that because you called to set up the policy this affected your ability to receive the online cashback offer. We aim to make the process as smooth as possible, and I appreciate you bringing this to our attention in relation to going through the details again.
I’m glad to hear that Ryan provided excellent support and helped get everything sorted for you. If you have any further questions or need assistance with your policy, please feel free to get in touch.
Kind regards,
Darren @ Hughes Insurance
Very helpful and straightforward…
Very helpful and straightforward advice. Staff were very pleasant to speak with.
13 May 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that our team provided helpful and straightforward advice, and that you found our staff pleasant to speak with. Your feedback means a lot to us and motivates us to continue delivering excellent service.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you very much for your kind words about our staff. We are delighted to hear that you found our team friendly and helpful.
If you have any questions or queries regarding your policy, please don’t hesitate to reach out
Kind regards,
Darren @ Hughes Insurance
Excellent Customer Service
The call handler delivered excellent customer service and made the whole process less stressful.
12 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that our call handler provided excellent customer service and helped make the process less stressful for you.
If you have any questions or need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Quick and very helpful on the phone
2 May 2026
Reply from Hughes Insurance
Thank you for your kind words and for taking the time to leave your feedback. We're delighted to hear that you found our service quick and very helpful over the phone.
If you have any questions regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
All was good except for the escalating…
All was good except for the escalating insurance costs for the over 80s. The premium renewal quote with my former insurer was almost a 100% increase on the previous year. I'm now 83 and would hope to be driving for a few more years but at the rate the insurance costs are increasing the could be a problem.
12 May 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us. We understand that escalating insurance costs for drivers over 80 can be a real concern, especially with significant premium increases like the one you've experienced with your previous insurer
At Hughes, we continually strive to find competitive rates for all our customers, including those in the over 80 age bracket.
If you need anything in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Hughes Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.