Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Company details
- #13 of 69 best companies in Car and Motor Insurance Agency
- #21 of 38 best companies in Business insurance company
- #11 of 19 best companies in Commercial Insurance Company
- #13 of 43 best companies in Home Insurance Agency
- #91 of 185 best companies in Insurance broker
- #14 of 22 best companies in Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
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Frenulum and helpful colleague
4 June 2026
Reply from Hughes Insurance
Thank you for sharing your experience. We're glad to hear that our colleague was helpful during your interaction. We always aim to provide excellent service and your kind words mean a lot to the team.
If you have any further questions or need assistance, please do not hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very helpful and understanding staff…
Very helpful and understanding staff making the job easy work and great overall price. Thank You
4 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that our team made the process easy for you and that you were happy with the price.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind words! We're glad to hear that Mitchell was able to assist you effectively yesterday.
If you need any further help or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very helpful good customer service and…
Very helpful good customer service and very keen prices for insurance for car im happy to stay with u for long as possible thankyou very much
3 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found our service helpful and our prices keen. We truly appreciate your loyalty and look forward to supporting you with your car insurance for many years to come.
If you have any questions or queries regarding your policy, don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Great service
Benjamin sorted my car insurance within a phone call. He was very approachable, efficient and professional. Time was taken to explain everything in clear terms.
A brilliant customer service from a local company.
27 May 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Benjamin was able to assist you efficiently and explained everything clearly. Providing excellent, approachable service is very important to us at Hughes.
If you need any further assistance with your car insurance or anything else, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Gave it 4 but did think of a 3.
Gave it 4 but did think of a 3.
I eventually got a girl who got me sorted with my car insurance who was pleasant and efficient.
Prior to this I got a guy named Curtis who I had a conversation with on and off for a few days. He questioned me on things I felt had no relation to car insurance. When he called me back he didn’t seem to remember our last conversation and did not follow up on the lower price I was offered online. I almost did not come back.
Note also I was not given the price I was offered online !
3 June 2026
Reply from Hughes Insurance
Thank you for your honest feedback and for taking the time to share your experience with us. I’m glad to hear that the team member who eventually assisted you was pleasant and efficient.
I’m sorry to hear that your initial interaction with Curtis did not meet your expectations, and I understand how frustrating it must have been to feel questioned on unrelated matters and to experience a lack of continuity in your conversations. Additionally, I sincerely apologise for not providing you the online price you were offered.
Please feel free to reach out to me directly if you have any further concerns or questions.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback about your experience. We're delighted to hear that you found our service competent, courteous, and efficient, and that you were happy with the price.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Friendly and helpful staff member.
2 June 2026
Reply from Hughes Insurance
Thank you for your kind words! We're delighted to hear that you found our staff friendly and helpful. If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to provide a review and for rating us a 5* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your positive feedback. We’re delighted to hear from you and look forward to continuing to support you with your insurance. Please feel free to reach out anytime if you need assistance.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you are pleased with our service. If you need any further assistance with your policy or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
It was straightforward the customer…
It was straightforward the customer Service and sales team helpful and price is not bad
26 May 2026
Reply from Hughes Insurance
Thank you for your kind feedback! We're delighted to hear that you found our customer service and sales team helpful and that you’re happy with the price.
If you need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
No nonsense efficient and polite people…
No nonsense efficient and polite people to speak to.
Very competitive price.
23 May 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you found our team efficient, polite, and competitive in pricing.
If you need any further assistance or questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Great customer service
I phoned to alter a new policy, I had an issue with my no claims discount, not caused by Hughes but an ongoing matter following a non fault RTC being dealt with by another insurer. I was frustrated, but the lad dealing with my query was awesome and did everything he could to make my situation better. He explained everything in full and detailed exactly what he was he was doing at every step. He was very patient with me and had me at ease during all of the call. I am a returning customer to Hughes Insurance and their customer service and experience is one of the reasons why. I would highly recommend Hughes Insurance.
24 May 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your experience with us. We're delighted to hear that the team member who assisted you handled your query with such care and professionalism, especially with the complexities surrounding your no claims discount.
We truly appreciate you returning customer to Hughes Insurance, and we're committed to providing you with the best possible service every step of the way.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your feedback. We're glad to hear that you found the process very straightforward.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Would not correspond by email when…
Would not correspond by email when requested. Ridiculous quote when adding a young driver.
5 November 2025
Reply from Hughes Insurance
Thank you for sharing your feedback regarding the quote you received when adding a young driver. I apologise for any frustration caused and understand that the quoted amount may seem unreasonable.
At Hughes, we aim to provide clear and competitive quotes. If you would like to discus this further, please reach out to our team.
Kind regards,
Chris @ Hughes Insurance
I got a good price from Hughes’s which…
I got a good price from Hughes’s which made me happy as all other quotes where higher than theirs I spoke to a young man on the phone unfortunately I can’t remember his name he was very pleasant helpful and provided a very good service and it’s good to deal with local companies
30 May 2026
Reply from Hughes Insurance
Thank you for sharing your positive experience. We're delighted to hear that you received a good price and found their service helpful and pleasant. It's wonderful to know you appreciate dealing with local companies.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your positive feedback and for sharing your experience. We're pleased to know that our quotes have been competitive and that you've had no problems.
If you ever need assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you very much for your kind words and positive feedback. We're delighted to hear that you had a very efficient and helpful experience with us.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
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