This business is a joke
This business is a joke. I paid $22 for express postage on the 23rd of Dec. Their shop is linked to NewsXpress Malvern, 114 Glenferrie Rd, Malvern, and the post office is across the street at 117 Glenferrie Rd, Malvern, yet they claimed they “couldn’t possibly” make another trip that day for an express parcel. They would have known people were shopping for Christmas. Why even offer express postage if you’re that lazy that you can’t even cross the street?
When I noticed on the 24th that the parcel hadn’t been sent, I asked them not to post it and please refund my money. They walked across the road moments later and sent it anyway, fully aware it wouldn’t arrive in time for Christmas, then lied claiming they “had no control” over when it was posted by Australia post. Every other online store I ordered from prioritised express parcels and sent them the same day so they arrived on time. Their 2-business-day “express” policy fails to meet normal express standards. When I requested a refund of the express fee, I was spoken to aggressively and accused of bullying. Deceitful and lazy! Terrible business practices! Australia post suggested they retrieve the package and refund the item but apparently they couldn’t possibly go back to the post office across the road and gaslighted me that it’s my fault. That if I’d have contacted them they would have told me there’s no possible way they could cross the street and have the parcel delivered in time! Extremely rude and horrible to deal with, avoid this business!