Humphreys &Co acted as our solicitors 22 years ago when we purchased a property. We have just sold the property and needed information about their fees to calculate how much capital gains tax we had t... See more
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Humphreys & Co. helped me purchase my flat 5years ago, and sell it. The sale was an extremely difficult process which took two years, Humphreys clearly explained everything throughout the whole proces... See more
Company replied
This is the second time I've instructed Natasha at Humphreys & Co, first for a lease renewal and second to sell my share of a property, and both times she's been outstanding. I've always been kept up... See more
Company replied
This firm is so bad I had to switch conveyancers before the process had even started in earnest. While other law firms let you onboard through online processes, these guys still do everything over ema... See more
Company replied
Company details
Written by the company
Our lawyers: our strength Solicitors working for London, regional, UK & international clients out of Bristol offices, for commercial clients Humphreys
Contact info
14 KIng Street, BS1 4EF, Bristol , United Kingdom
- 01179292662
- humphreys@humphreys.co.uk
- www.humphreys.co.uk
4.1
Great
63 reviews
Hasn’t replied to negative reviews
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Capital gains tax billing information
Humphreys &Co acted as our solicitors 22 years ago when we purchased a property. We have just sold the property and needed information about their fees to calculate how much capital gains tax we had to pay. Despite the many years that have passed, they were able to give us all the information we needed within a few hours of our request. Excellent service!
13 May 2026
Unprompted review
Highly recommend it!
Natasha was super efficient and demonstrated excellent communication skills throughout the process. Thank you!
10 November 2025
Unprompted review
Spoke to Andrew on the phone who…
Spoke to Andrew on the phone who represented the company. He was very rude and ended the call abruptly.
6 October 2025
Unprompted review
Professional and experienced team
Delighted with the professionalism and proactivity of the team during my shared ownership staircasing journey. Certainly recommend to family and friends
17 September 2025
Unprompted review
Prompt with helping with repairs
17 September 2025
Unprompted review
Natasha was great!
We had Natasha supporting with the sale of our shared ownership flat in London. She was communicative and very knowledgeable, even to the point of helping the buyer's solicitors with their understanding of the sale requirements. We could not recommend her enough. Thank you Natasha for getting us over the line!
31 July 2025
Unprompted review
Highly Recommended!
Natasha has been a star. Very quick to respond to my emails, swift at dealing with all lines of enquiries, and very polite and professional throughout. I would highly recommend Humphreys & Co, especially at their competitive prices. Thank you so much for helping me get my home!
30 May 2025
Unprompted review
Outstanding
This is the second time I've instructed Natasha at Humphreys & Co, first for a lease renewal and second to sell my share of a property, and both times she's been outstanding. I've always been kept up to date at each stage, any questions have been answered quickly, and the cost is reasonable. I'd definitely recommend them to others.
15 May 2025
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks indeed for this kind feedback. Our team all work hard in the interests of our clients. Sometimes the nature of the transaction is that it is challenging. It's good to know that the way this one went through was well-received.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Consider seriously before using.
This was one of the worst customer service experiences I have ever had. Inflexible, patronising and incredibly frustrating. I am now using a different solicitors; which, is such a better experience. I would seriously consider using this solicitor as there are better ones out there.
12 February 2025
Unprompted review
Reply from Humphreys & Co. Solicitors
We are sorry to read this, but we cannot on the information supplied link it with any client or matter or transaction in which the firm has been instructed. We have checked the example period of the last 2 months, and do not see that we have during that period been disinstructed by any client in any matter/transaction.
We wonder whether your posting is in relation to the right firm.
If you can email us at lawyers@humphreys.co.uk more specifics of who you are and what the transaction or matter was to which you refer, we will respond to your criticisms, but in the absence of that we are not in a position to be able to respond further.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Do not use this law firm
Do not use this law firm. I engaged them (Natasha Hearn) as my conveyancing solicitor as a first time buyer. I was buying an ex-council property and explicitly asked Natasha in the enquiries process whether any Section 20 Major Works bills were planned. In my report on title issued by Natasha the only major works identified were for £1277.41 and an undertaking was provided by the seller to pay for this. I proceeded with the purchase of the flat and 5 weeks after completion I received a section 20 Major Works bill from the Council for an estimated amount of £20,399.88. Notice of this bill was given 6 months previously and so should have been identified if enquiries were properly performed by Natasha. I complained to Humphreys as Natasha had failed to notify me of this ie. had been professionally negligent (this is in addition to another error made by Natasha, which she admitted was “an oversight on our part and can only apologise for the same”). Humphreys failed to respond to my complaint in the matter; giving me avoidant responses, constantly delaying, and even outright ignoring a Part 36 offer made by my new solicitor in a professional negligence claim that I had to pursue since being put off and ignored by Robert Humphreys. My experience with this firm and most specifically Robert Humphreys has destroyed my experience as a first time buyer. I have been so stressed by this bill and the way I have been treated by Robert Humphreys that I have been unable to enjoy my flat and my mental health has been seriously impacted. I have all of the documental proof to back up this review, which I would be entirely willing to share. AVOID AT ALL COSTS.
20 December 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
We note what you have said but we have notified you by letter that we consider that this firm’s conduct of the purchase of the property was in no way negligent nor in the course of such did our Team fail to perform or perform inadequately any duty owed by us to our client. We are precluded from saying more.
Regards
Client Concerns Team
Humphreys& Co.
Solicitors
www.humphreys.co.uk
Affordable and positive in an expensive and convoluted process
I’ve now dealt with Humphreys & Co. over some years, through 2 property purchases and 1 sale - the latter process being incredibly stressful. Despite the processes being typically over-complicated British house moves, Humphreys & Co. remained reliable and proactive. Najwa had to pick up our case half way through and quickly adapted to my preferred communication and update style, providing constant updates, reassurance and advice. She had good understanding and was able to explain everything in a way we could make informed decisions. We appreciate her (and Natasha’s) time and will continue to use for future moves.
25 October 2024
Unprompted review
Reply from Humphreys & Co. Solicitors
These are very kind words, which we have only just seen. Our Team will be very pleased to read these.
Regards
Client Concerns Team
Humphreys& Co.
Solicitors
www.humphreys.co.uk
Natasha Hearn friendly and professional
Natasha Hearn dealt with purchase of leasehold property and was both professional and friendly and we very much appreciated her assistance.
29 October 2024
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for posting this, which we have only just seen. We are pleased that you are pleased with the outcome.
Regards
Client Concerns Team
Humphreys& Co.
Solicitors
www.humphreys.co.uk
Amazing service from Natasha
We used Natasha Hearn to extend our lease on our shared ownership property and then to sell that property and buy our new house.
It was a stressful sale with many ups and downs and Natasha kept me sane throughout it all. Amazing communication at all times, explained anything we didn’t understand (which was a lot!) and really drove the sale forwards whilst dealing with not very helpful housing association and buyers solicitors.
She was so through and helpful during a really tough time when we were trying to relocate and had a new born baby.
I can’t thank her and recommend her enough, my go to solicitor now!
30 April 2024
Unprompted review
Reply from Humphreys & Co. Solicitors
How kind of you to have written these kind words, which we have only just noticed. Property transactions are always challenging, and it is good to hear that the outcome was good for you.
Regards
Client Concerns Team
Humphreys& Co.
Solicitors
www.humphreys.co.uk
Highly recommend!
I had a really great experience buying shared ownership with Natasha - she was always very professional and efficient in dealing with the entire process. Humphrey’s is good at communicating with clients, setting clear timelines etc which is really important in reducing stress in house buying process. Would highly recommend.
11 July 2024
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you very much indeed for this kind post. Buying property is always stressful for all concerned and it is good to hear that the outcome worked for you.
Regards
Client Concerns Team
Humphreys& Co.
Solicitors
www.humphreys.co.uk
This firm is so bad I had to switch…
This firm is so bad I had to switch conveyancers before the process had even started in earnest. While other law firms let you onboard through online processes, these guys still do everything over email. And require you to send hard copies and get notarised at the post office for their due diligence. I used them back in 2017 and had a good experience. But for my recent sale and purchase, they were awful.
1 August 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for this, though we are sorry to hear that you had concerns and did not in the event engage us on this transaction.
You never became a client (again) after we conducted a transaction for you in 2017 (which we regret).
Your concern expressed is mainly as regards our on-boarding due diligence processes. It is we are afraid a fact of professional life these days that checks on clients' ID and source of funds to be made by solicitors are a mandatory aspect of compliance. In this instance, we did send you a couple of emails explaining.
Property transactions are of substantial value and regulatory compliance by solicitors must take place. In this case your ID, for example, from back in 2017, was too long ago previously to be usable again on this occasion.
We have looked into the email correspondence and it does seem that on this occasion our team was slow in getting back to you in response to some of your emails, and I can only apologise for that. This occurred at a time of staff absence owing to illness.
We are pleased to hear your positive feedback on your 2017 transaction. We are sure, though, that were you to have become a client on these August 2023 transactions then you would have had an equally positive experience with our team.
We would be pleased to offer on your next transaction. Never say never.......
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
I was referred by a neighbour when the…
I was referred by a neighbour when the previous solicitor I used took a very long time to provide me with a quote. My expectations were exceeded, Natasha Hearn kept me informed at all times and I found her to be very thorough with her work.
She was always there to answer my questions (and very promptly). I must say the service I received will be hard to beat.
I will not hesitate to deal with Natasha again. Thank you again.
27 February 2024
Unprompted review
Reply from Humphreys & Co. Solicitors
Many thanks indeed for these kind words. It's always good to hear positive feedback.
Property transactions are much more complex and demanding (for all involved) than Is often appreciated, so we are pleased to hear that this one is perceived to have gone well.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
This solicitor firm should be…
This solicitor firm should be disbarred. During my attempt to purchase a shared ownership property, I encountered numerous issues with these solicitors. As a result, I had to terminate their services after 8 months and seek assistance from another solicitor, as my property was at risk of being lost. Communication with them was virtually nonexistent; they failed to respond to emails and displayed a complete lack of concern for customer care. When I expressed my dissatisfaction to Robert Humphrey's and even posted a negative review on their Facebook page, they demanded that I remove the post, claiming it was defamatory. However, my statements were factual, and it seemed they were simply using their legal status to intimidate me. I have never encountered such unprofessionalism and incompetence before. I strongly advise against utilising this company's services under any circumstances.
27 October 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
1. We regret that you have posted these unfounded assertions on a public forum when during the transaction we sent you our confidential internal Client Concerns (Complaints) Procedure but you did not engage with this.
2. You were buying from a housing association (“HA”) a shared ownership new-build property in course of construction.
3. During the transaction you published on our Facebook site untrue and seriously damaging statements about our professional competence. The partner leading our team required you to take down this defamatory post and explained that absent this we would need to treat the relationship of trust and confidence between you as client and us to have been broken and would need to withdraw from the purchase.
4. You took the post down and we continued to do the best we could for you and, crucially, your lender to try to advance the transaction, but the selling solicitors were extremely slow in supplying the material required for you and, crucially, your lender to safely fund the purchase of this property.
5. The elapse of time from the beginning of the transaction was down to the selling solicitors not our team.
6.You were a valued client of our team and we weIl understand that you experienced frustration at the slow progress of the transaction. It is not right, though, that our team should be made the butt of your frustration when it was the HA's solicitors from whom materials were awaited.
7. You were buying a new-build property in a development the construction of which had not yet been completed and where the selling HA did not yet own title to the property that they were seeking to sell you and have your lender lend on.
8. We were engaged by you on 21/10/21. Our team did not receive from the selling solicitors the 1st tranche of their proposed contract pack until 20/1/22 (3 months later) nor the 2nd tranche of this until 3/2/22. You terminated our engagement on 13/6/22 and even by that date we had still not received all the contract papers from the selling solicitors.
9. The development in which the property is located did not become build-complete and was not handed over by the builders to the selling HA until 23/2/22 (4 months after we were first engaged).
10. Throughout our team put to the selling solicitors necessary requirements for information and enquiries about the title to the property that they were selling, but they did not answer these sufficiently or in a number of cases at all, right through to the date of your disengagement of us.
11. It is untrue for you to say that our team did not send you updates. We emailed you and your brokers (as well as the salespeople for the selling HA, the HA’s agents and the selling solicitors) throughout in response to requests for updates, often multiple requests on the same day or every few days. Most updates, though, could only say that further material was awaited from the selling solicitors.
12. You were, as were we, under extreme sales pressure throughout from the selling HA and their agents for you to commit to buy what they were trying to sell you and thereby to get your, and crucially your lender’s, money.
13. Our team worked hard for you trying to push it along, and responding efficiently to email correspondence from multiple parties, including to a reasonable number of requests for updates, but were stymied by continual lack of action on the part of the seller's solicitors.
14. You received extreme pressure from the selling HA to exchange contracts with the selling HA trying to get in sales money by the end of their financial period (month end).
15. This is what happened and in light of this we ask you to kindly remove your post.
16 We invite you to again engage with our Client Concerns (Complaints) Procedure and if you do so then a review of the transaction can take place confidentially between us, not on a public forum.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Cherry Picking Clients, Be Cautious
Contacted Philip, solicitor for a case last month after seeing good reviews of the company. He is based in wills and probate. I was attending seminars and missed a few calls, he was angry because I had missed calls. His initial voice mail was inaudiable because it appears he barely opened his mouth to leave the voicemail when he spoke, so it was near impossible to hear the number to call back. When I called his office and returned his call to discuss the matter at hand, I was informed he was unavailable from the office. He called with an unknown number and works from home.
What struck me is the fact he was more concerned about my surname than the actual case. Took the time to write an email to clarify the spelling of my surname, demonstrated in an email he sent me. I am not sure what this had to do with my case? He composed and sent me a questionnaire that was patronising. Whilst appearing to establish further details, his intention was to pry into my entire family's status in the country. Completely absurd, as my family have been residents across 3 different generations in the UK. Again what does that have to do with the case? All of a sudden we went from wills and probate to immigration. Our probate situation is in England And Wales, involving grandmother's death. The act was extremely insensitive, unprofessional based upon the circumstances. What happened is a mockery of wills and probate legal services, at best is a sensitive area of law. Some of us involved have already suffered psychologically. So what would possess a legal professional to behave in this manner? He is cherry picking clients based upon ethnicity. Please avoid at all costs.
18 September 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
We are sorry to read these adverse observations and have looked into these straightaway, as your assertions are very serious and damaging. To say that we "cherry-pick clients based on their ethnicity" is indeed defamatory. We must therefore ask you to kindly withdraw that unfounded assertion.
Our client base is extremely ethnically-diverse as is the composition of our staff.
You were never a client of ours because, after initial investigation, we recommended on 19/9/23 that you should instruct a solicitor with expertise both in English law and in the law of a foreign jurisdiction, and suggested to you options for finding such a solicitor.
Your claim that “(Mr Siddons) is cherry picking clients based upon ethnicity” is wrong, damaging, outrageous and unjustified.
You were enquiring on behalf of your mother in circumstances involving your grandmother, who died intestate in 2021 (the UK Government website did not show a grant of representation in relation to her Estate), also possibly as to aspects of property and inheritance succession law of a foreign jurisdiction and aspects of the English laws of domicile, succession and the administration of estates.
You had carried out legal research about the case, were familiar with its details and had your own views about it, but we still needed to investigate the background of the case including the questions of your grandparents’ domicile and of their connection with this country.
You had sent 2 emails with different spellings of your name so, naturally, we also asked about the correct spelling. You clarified this. At the time you did not complain about the question.
Mr Siddons telephoned and emailed you a number of times on 18/9/23 to discuss the case but received no response from you. Later that day you confirmed receipt of his voicemail and told him that his emails had gone to your spam folder.
You did not complain to us at the time that he had shown anger that you had missed his calls or about the quality of his voicemails or that he had called with an unknown number.
You apologised that you had missed his communications.
Even though you were and are not a client of the firm, and did not engage us to advise or represent you, we put a significant amount of work into trying to assist you. Even though you were not nor are a client of the firm, if you email lawyers@humphreys.co.uk we will supply you with our Client Concerns (Complaints) Procedure for you to engage with such that we will look into your expression of concerns and formally reply to you as to these.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
Great at first but quickly became a nightmare
It has been a year since I completed on my shared ownership property with Humphrey’s. I have waited some time to write the review so that we can all know that it is of sound-mind and not an angry rant. Initially, my experience was in-line with all the positive reviews on this page but it quickly turned sour and Humphrey's quickly became a major issue for myself and my sellers.
The flat that I was trying to purchase had some caveats that put off a number of lenders, my broker was effectively 3rd time lucky in finding one. We all know how long dealing with one lender can be, let alone 3 lenders at the beginning of the interest rate rises. My solicitor (who is named often on this page, but I think it is unfair to name and shame) was very proactive to begin with but once month 6 of the whole fiasco came, they very quickly began to not care.
The issue was absences were not communicated, nor was the case passed on to another colleague. I emailed and emailed only to be ignored, then finally I received an annoyed message telling me that they were OOO and reply when they’re back. An automated OOO response would have sufficed. From this point I would often not receive replies from my solicitor, I only received an email when they felt they should message me. It felt like the client should only “speak when spoken to”. Eventually, I was annoyed enough to send an email to their general inbox asking for updates, this was responded to directly by the MD themselves, who was aggressive and stand off-ish. I don’t think any client should ever feel like they’re trying to be intimidated.
It often felt like my solicitor was prioritising their own professional standing rather than serving the client. I discovered this when my solicitor friend assured me that I could ask them to move on from small points. When I tried to do this because I felt the completion was being held up, I was ignored. Only for a week later my solicitor to say that “you don’t ask, you don’t get” when a particular bit of information arrived. It’s worth noting that my solicitor friend said that this behaviour was unusual and not client-serving. My sellers said that no other resident in the building had these points raised an obsessed over, now that I’ve been there for a year and have spoken to my neighbours, I can confirm that that is the case.
It’s worth mentioning that at this point my girlfriend and I were stressed out and in temporary accommodation, all signs said that we were weeks, if not days from completion. Due to slow lenders caused by the interest rate rises caused by the war in Ukraine, all delays were amplified. Being ignored by my solicitor when I asked them to drop the point cost me another 2 weeks before completion. What should have been July completion became a late September completion. My sellers even took the risk and completed on their next home, paying for two properties over July - September as they knew we were just being held up on a few tiny points.
I ended up contacting my sellers solicitors (Setfords) for advice, they were incredibly understanding, supportive and allowed me to speak directly on the phone (something Humphrey’s do not allow). They agreed that I wasn’t being listened to and that my solicitor seemed to be doing their own thing, but advised that I was so close, changing solicitors would not help.
I hope my review is thorough enough to help you make your decision as to whether you go with Humphrey’s. I would say the risk of following in my path is not worth it. PS - I’ve seen people claiming that negative reviews are often suspiciously deleted on this page…. If that is the case. I will post again. Thanks!
- ADDITIONAL NOTE AFTER HUMPHREYS RESPONSE -
Baffling how these like to argue with reviews...
Secondly, how vile is it for your solicitor to quote private correspondence ON A PUBLIC FORUM.
I was polite and said thanks even though you guys were the bane of my life. I think you'll find I did complain when I was sending emails to the whole company asking where the hell my responses were and having to deal with your bully of an MD. They say they offered to drop the point, but that was after emails and emails of me asking, by which point they got the response they wanted. I won't sit here an argue because it's beyond petty and is like dealing with a child who won't be told off. I just encourage you all to not bother with this company.
20 October 2022
Unprompted review
Reply from Humphreys & Co. Solicitors
Sorry to read this, but have now looked into it.
You were buying a shared ownership property. We were engaged on 2.12.21. The transaction completed on 22.9.22.
You tried to get 3 different lenders to lend to you:
The 1st offered but then would not accept the lease's re-sale fee clause. The selling housing association (HA) would not remove it. They later changed their mind, but you already had a new offer from a 2nd lender.
The 2nd lender later withdrew its offer as the HA notified us that the property had no External Wall System Fire Review Certificate.
You then received an offer from a 3rd lender and it was with these that we completed the transaction on your behalf.
From the outset until 23/8/23 you received multiple emails from our team updating you on the legal work on the transaction, acting for both you and your lender. You expressed no complaint during this period. On 23/8/22 you wrote to our team: "Truly, interstellar news! Do you know what the coming timescale will be? I’ll notify the sellers."
Our report on the transaction, with all its key documents, was to be sent to you shortly before intended exchange of contracts. On 23/8/22 Ms Hearn informed you that this was in draft with her supervisor for review ahead of its being sent out.
You told us that you were under pressure from your sellers, the HA, to exchange contracts. That's what sellers do.
You had, we understood, against our initial advice, ended your existing tenancy before contracts were exchanged so you were in temporary inconvenient accommodation.
On 1/9/22 you sent a complaint as to elapse of time.The same day the partner replied:
".. it does not .. appear to me that an elapse of time of 5 or 6 working days between .. 22nd August when you were sent that email to today 1st September, in late August, around a bank holiday, is an unreasonable time period."
The review identified an important deficiency in the lease which we put to the HA's solicitors acting both in your interests and those also of your lender: "Parking space is not defined in the Lease, nor is it referred to in the definitions for Common Parts or Estate. Please supply a deed of variation to remedy this."
You asked us to drop the point, against our advice, but we could not do so as acting in your lender's interests.
The other side then supplied a marked-up plan showing your parking space. This was enough but we advised you: "On balance, we will drop this enquiry with your instructions and it will not be necessary to incept indemnity insurance. However, this does not mean that your buyer on a future resale will not query the parking space arrangement ..
In many matters of negotiation, if you don't ask, you don't get - in this case, we asked, and we got. You should file this marked up plan somewhere safe to refer back to at a later date (a copy will be enclosed in our report on title also)."
On 7/9/22 we sent you our full report on the transaction. The earliest date your lender could complete was 19/9/23. We received from you on 13/9/22 the signed documents.
Meanwhile, Ms Hearn had been unexpectedly absent for illness. You raised concerns about meeting what was now, because of the bank holiday, the 22/9/22 completion date.
Ms Hearn, despite being absent ill, emailed you, for which you thanked her, about meeting that completion date.
Contracts were exchanged and completion occurred on 22/9/23. We so notified you and you emailed: "Brilliant. Thanks for all your work on this."
You did not then raise any complaint with us until now through this website.
We do not see that our team acted unreasonably/with undue delay. The obstacles overcome needed (by you and your lender) to be overcome. Time elapsed in doing that.
Nonetheless, if you email lawyers@humphreys.co.uk to ask for our formal Client Concerns Procedure, then we will engage with that and report to you with a more detailed review of the file.
Client Concerns Team, Humphreys & Co., Solicitors, www.humphreys.co.uk
We had a really tricky shared ownership…
We had a really tricky shared ownership purchase, and Olivia, Yasmine and Tom helped us out immensely. They were relentless in chasing and communicating with us when we needed to input.
We now are living in our dream home and couldn’t thank them any more!
4 August 2023
Unprompted review
Reply from Humphreys & Co. Solicitors
Thank you for these kind words which we have only just spotted. Your feedback will be very much appreciated by our team.
Shared ownership purchases are complex and legally challenging. It's good to hear that the outcome has been well-received on this occasion.
Regards
Client Concerns Team
Humphreys & Co.
Solicitors
www.humphreys.co.uk
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