Hunkemöller Reviews 

SCAM, looks a legitimate uk site, its not uk. I’ve never received anything (which is clear as no parcel was ever passed over to courier) - was first told to wait longer incase it arrived, and have since asked for a refund twice and had zero response or refund! I’ll now go through my bank to try get back my money - AVOID - a huge mistake on my part - I thought .co.uk a uk shop and felt this gave me more safety when ordering. I will now check reviews for any new store before buying in future.

The company does not have a customer service, if you are lucky you will get an AI response (but no further communications). They do not reply to e-mails (even though they say you will get a response in less than 24h) and the only phone number available does not work!
They accepted a return and claim it was out of the 30-day policy. However, they accepted the items (have probably already sold them) and do not return the amount paid!

They make the returns process impossible so that you are stuck with the items. This is the third time that they either do not include a return label, or include one that doesn't work once you take it to the post office. They also have different/mismatching returns instructions on the website and on the returns form included in the box. And getting in touch with customer support is a nightmare.

Online service is very bad…. 3 weeks gone n my issuee is still der… every time i call them n they say wait for 24 hours n doing that 3 weeks passed

Ordered 3 weeks ago and have had no delivery. Contacted customer service via chat and am now awaiting a refund. Apparently, the order was never sent. No mention of how they can make it right/ replace it. Aweful customer service!
Will see whether they actually send the refund or whether I have to chase them down.
I do not recommend shopping with Hunkemöller.

Sizes are not good nor standard. And also they are very unsupportive to the customers. Products are not worth it according to the price . Quality not at all good.

Worst customer service. Ordered in November (3.5 months ago) and have been trying to get in touch with customer service for a long time now. Just got an answer after trying to reach them in different ways, that my package disappeared.

Refused to give me a refund. Had no phone number for customer service that worked Horrible quality, clothing, and customer service

I don't know if their website can be classified as scam or they are just not able to have a decent delivery management, but I ordered twice and they were not able to deliver twice! I got refunds after several enquires to their customer service and spamming their pages on Instagram and Facebook. I never had such a terrible experience to chase a company for each step of my order/delivery. They have beautiful lingerie but probably they need to re-think on their delivery model. A disaster! Zero stars if I could.

Placed an order which I subsequently returned. Had to chase for two months to get a refund. Reached out by phone, email AND Instagram (this they ignored completely). The few times I would get a response, they would say refund initiated and would hit my account in 5-7 working days, and every time the 7 days were up and I’d reach out, they’d give me the same spiel again. This happened 5 times. Their excuses for the delay were different every time and didn’t make sense at all. The last time I spoke to them over phone, they said I’d get a voucher along with my refund to compensate me for the trouble and no sight of that either. Great bras, absolutely shit customer service. Will NOT be purchasing from the Indian site ever again.

Made an order 3 weeks ago with promised next day delivery, however have not heard a single thing from them despite writing to their customer services to ask where the order was. No emails informing of dispatch or anything at all. Feel like this is a bit of a scam given how many negative reviews have said the same. Avoid.

I ordered a Christmas gift one month before Christmas, when it was nearly due I asked why my order has not arrived in store, they said they had problems with system so the order will be cancelled and I will get the money back. I still have not received the payback!! And the service is so poor, they never answer when I finally found out how to get in contact, that was not easy!! Worst company I ever dealt with I think. 😡😡😡

First time customer, or potential customer. Put a few things in my basket, then checked their 'Delivery' tab to see who they used for delivery. While I was there I noticed there was no 'contact us' tab or link, big red flag and reading other reviews here, seems others have had bad experiences. They use Evri for delivery, who employ criminal drivers, our local driver refuses to leave packages in our porch even though every other courier does and when we politely asked him why this was one day a few months ago he put his face about 1inch from my husbands face and yelled ' DON'T TELL ME HOW TO DO MY JOB' and has since, refused to deliver any packages to us! Even the one he had in his hand for us and not even to the local shop when I tried to divert one there! Multiple complaints to Evri, they do nothing about it, it's got to be at least 20 parcels now over around 2 years. It is a criminal offence to interfere with someone else's mail. A lot of the packages would have fit through our letter box too. So given there seems to be no way to contact Hunkemoller to discuss an alternative delivery company and they seem to automate everything and don't listen to customers, I am grateful for having had the Evri experience, to be able to warn others and to then come on here when I realised they only use this delivery company in the UK. I think some areas have decent drivers so it depends who covers your area. But any company should have an easily reachable customer service option other than social media, a phone number and email form as an absolute minimum. So a real shame as the photos looked nice of their products but reading reviews seems even the products aren't great, have no personal experience of this.

Ordered on Thursday from the webshop where it said ‘if ordered before 22:00 (10pm), delivery the next day.’ It’s Monday night and have been checking the track and trace, without anything happening. No information whatsoever as to when the order will arrive. False advertising!!
Tried to call the costumer service at 16:20 (4:20pm), supposedly closed at 17:00 (5pm), and get a prerecorded voice telling me that they were busy until 5pm until I finally hung up. Terrible costumer service and false advertising, very disappointed.

Worst customer service ever for the global store. Again, had I not ordered from them before, had I not seen the physical stores, I would be concerned that this was a scam.
Ordered 6 days ago, no changes to status, order is still in preparation. Your site states that it takes 48h to ship + 3/4 business days for delivery.
But the worst thing is that there is no way to access customer service. No email, no phone, live agent does not work... looks like the only way to reach out to them, is through trustpilot, so here we are...
Will not buy from them again, at least not online.

Made an order end of November and it was never shipped and now struggling to get in touch with them to get refunded. No reply to phone or email. So horrendous experience.

I have been attempting to obtain a reference for months with no response. I called their helpline and was hung up on twice! I’ve been trying to reach someone since April without any success. Fortunately, they record their conversations—perhaps someone should review the recordings to assess how their customers are being treated. I am currently on hold, for around half an hour!

The quality of the underwear is NOT good. Basically everything I have bought at hunkemoller is already torn out. The price does not make justice to the quality of the fabric.

The client services are excellent at Hunkemoller Greece. Very professional, polite and accurate.

I m in love with their pajamas!🥰❤️ The designs and the quality are marvellous!✨check also their lingerie collection,so dreamy!😍