Huntington Reviews 

Choose a different bank. I've been banking with Huntington since 1988 and I believe they put AI in charge of customer service this year or something. The people in the branch can't help you, and you can't talk to a human on the phone unless you want to wait ages for a call back. And then they will fix your problem and you'll find it's not fixed and have to call back.

These guys closed a chargeback claim in their customer's favor, despite it being a clear case of friendly fraud. Their customer lied and even with ironclad evidence to counter, they backed him up. Effectively stealing.
Absolute criminal fraudsters.

I made a mobile deposit (income tax check)on 3/18/26. The put a hold on it. No problem. I got an email the next morning stating the hold was released. On 3/21/26, the check was still pending. I went to the branch and was told the check would be available on 3/25/26. I the received a letter in the mail today (3/23/26) stating the hold on my check should be released on 3/20/26. I call customer service and spoke to a young man, I was told the same mess about the check being released 3/25. I asked to speak to supervisor and was put back in phone que.. I was on hold for an hour. I got a young lady who was very nice. She was from the hold department. She reviewed account and put a request in to release hold early. She got denied. This is not a good experience. I'm really disappointed. The customer retention is baaaad. What is the reason to hold an Income tax check????

Thank God I’m finally done with Huntington National Bank! It has been a nightmare. I’ve never worked with any organization that was this incompetent to follow a sequence of events. The right hand has no idea what the left is doing. I eventually had to get everything in writing since they were incapable of continuity.

Synapses:
A guy in Detroit sent $53700 to the loan account to purchase my 23 Camaro SS. I received a confirmation email. The next day I called to confirm the email and received a confirmation number. 6 days after delivery I receive an email that the payment was reversed. How they reverse it, no one knows.

I got a police report and started the insurance process. A Huntington rep said that they would pause payments until insurances could payout. Huntington sent the GAP provider a payoff letter which cancelled the policy. That was a pain to get reinstated.
Then I get a late payment email. A rep said that they’d correct it. Then I get another one. I couldn’t get a supervisor on the phone.

After a complaint with the BBB, a customer advocate calls. She investigates, confirms the payment pause, and all looks like it’s going to be smooth sailing. Nope, she sends me a letter acting like our phone conversations never happened. I take a 174 point credit hit for delinquent payments. That was after Progressive and Protective Asset Protection (GAP) paid out.

Another month of back and forth, and a lawyer friend coaching me, I receive another letter, again taking no accountability.

Today they called to let me know the balance was $0, but I owed interest accrued during all that BS. I offered to pay over the phone if I could get that convo in writing. They refused.

I took off work and drove to the nearest branch in Florence to pay it all off just to be done with them…and of course to get it in writing.

Never ever do business with Huntington National Bank.

I want to leave negative. Over 5 years ago I had a TFC bank account with my son. It was a student account. When they where bought by Huntington I was told he needed to upgrade his account because he would now be over 18. We decided not to open another joint account. He opened his own. Fwd to today and I got a collection letter in the mail for an account he has that they are saying I am on. I never approved an account with them. I now have to take time off work to speak to a supervisor because they are to busy at 8:20 am when they opened at 8am.

Hunting bank customer service is lousy! You can't get thru to them on the phone. If you leave a callback they never call.

Not trained customer service

Absolutely HORRIBLE customer service.

I signed up for a business bank account. I am a private practice therapist doing 100% telehealth work, so I applied for my LLC under a registered agent, which provides a physical address for mailing purposes only.

When signing up for the business bank account, I was prompted to enter the physical address of *where I see clients* that ISN’T my home address, so I provided the address of my office, which of course is different than the physical address for mailing purposes only.

My account was flagged for “inaccurate information” and I received an email saying someone would reach out to me. Three days later, still no one had reached out, so I called in.

I spoke to a guy named William that had a monotone voice with just enough sass to sound as though he was bored and having a bad day, and his tone with me was completely condescending from the beginning. He proceeded to tell me I had to go into a branch to upload the necessary documents. I explained that the nearest branch to me is 3.5 hours away, and asked why I couldn’t just upload the documents - as I had when I signed up for the bank account. He proceeded to put my on hold for TWENTY MINUTES only to come back and tell me that he “spoke to multiple other people that all said the same thing” which is that I need to go into a branch.

I asked him to please help me make sense of how it’s possible to upload all the documents to create the account, but to correct an error requires going into a physical location. He responded “I don’t know how I’m supposed to make that make sense for you” with a sneering tone. I asked to speak with a manager - he said he IS the manager!

I wish I woulda looked up the poor reviews prior to setting up my account.

I wouldn't recommend this place to anyone, and William needs to be fired. What a jerk.

Wire transfer can only be done in person. Can't Zell money either. Went down hill after app updates

What a bum shit hole bank. should probably hire people to operate your business you idiots . Will make sure i tell
Everyone how garbage your service is . Pathetic . Should be illegal what you guys are doing .

I needed to get some information to open an online account after opening a checking account with Huntington Bank. On 03/10/2026, I called to retrieve an account number, but the new automated phone system required the account number before I could speak to a rep. On this day a rep called me back on time, but when I told her that I could not give her an account number because I did not know it, either she hung up on me because her shift was within 30 minutes of being over, or the call dropped, which has never happened on my end before. I waited until the following day to call back and went through the automated callback system twice. Neither time did I receive a callback.

One of the worst experiences I've had with any business. I bought a vehicle through Ford and they financed it through Huntington Bank. All I want to do is find out how to make payments. I've spent two hours trying to reach a real person and can't. This is a terrible business that should be avoided at all costs.

I have nothing but issues with Huntington Bank. I was drawn in by their friendliness and welcoming atmosphere at the bank when opening account but then all the employees quit and the manager quit. The service at the branch is now bad. If you call in to corporate line, they tell you to go to main branch. Go to main branch and they tell you you need an appointment to talk with manager. Tried to set up bill pay and they decided to lock my mobile app because they thought it was fraud. That was even after them walking me through setting it up. They would not unlock it for a week even after I came in to verify it was me setting it up. The staff seems poorly trained.

Huntington is not the bank to have an account with they marked my bank card for “ fraudulent activity “ which then I had to call the customer service number to approve those transactions as they were not indeed fraud after hours of going back and fourth with customer service I was then told I had to enter a branch in order to fix my account so I didn’t have access to my amount until 24 hours later I went to a branch got it unlocked finally the lady told me it would be back to normal in 15 minutes mind you I didn’t try to use it until hours later where it then again flagged my account .. which promoted me to have to call again to see and they told me I had to go verify my transactions again which is bull because I don’t get the change to even use it so now here I am again not having access to my money I’m honestly disappointed I’ve banked with Huntington for years with no issues until now I will no longer be baking with them .

This bank closed my account for no reason with over 5,000 dollars in my account!!! Please dont bank with them
!they will steal your money!

Website provides no real info, no documents, chat is AI only. Everytime I call for help I average a wait time of 25-30 minutes. My insuranced company called for a car loan totalling and it took 30 days to get one document so I continued to pay interest on a loan where car was totalled. They claimed they faxed it and refused to fax to a diff number and offered email after I asked what other resolutions there are. But again my agent had to call each time to request a document to be resent. So glad my time w/ them is over and I would not recommend Huntington bank. I'd take a higher rate to go to a diff lender.

This bank is refusing to close my account after taking over 200 from me and me paying it back I’m starting a lawsuit if my account is not closed immediately

So around the holidays being a Huntington customer I was cashing a check from a Huntington custome after they told me if I deposit it into my account it would not be available for a couple days. No I need it because it was three days until christmas. So she encouraged me to cash it and then deposit it. So I left to go shopping with debit card and went to check out $560.00 worth of things to find out my card declined. So embarrassed- worried then became frustrated 0-210 as soon as I checked my online banking! I called and they said someone from the bank put a hold on my cash! (They heard every word at the moment I e ever used in my vocabulary- if you know what I mean) I was not nice I was PISSED!
Well ok so today I went and done the same thing. But I only leave $200 in there this time. Well thinking ooh that was a one time- surely they don’t do that dumb shit all the time! Like who puts a hold on cash? Duh…. Dumbasses…. Huntington Bank sure does! Cause it happened again! So for now on I will only go and cash my checks! F this place! I will continue my account at KEYBANK! Hell I can go put cash in the atm and use it instantly! So I STRONGLY SUGGEST- ANOTHER BANK but here!
Very pissed off and over it soon to be ex- customer!
Use the bank on 86th and Zionsville Rd! Indianapolis In

I MEAN WHO THE HELL HOLDS CASH?? The check cleared to be cashed- remember you run it through you check checker! TF you hand me cash and I hand it back to deposit!
🤬🤬🤬🤬🤬🤬

NOT HAPPY AT ALL I am not sure what has happened to the bank I use to think highly of but now present day this is the WORST they don't deserve even 1 star I been waiting for a check deposit to clear for over a week its not even a huge amount and nothing in the stated policy on checks has been honored ,I am opted in for transactions to go through but they never allow there are sooo many things I could say about the poor service and treatment I was told they had no onto verify my funds no one speaks clear English any more ! I hate this bank that it doesn't work for me

I'd give them a 0 if I could. Worst customer service ever. I deposited a check drawn on another major bank and they put a hold on it for over a week with no explanation. Told me the hold might be released after 7 days but then it would take another 3-4 business days to process it through the Federal Reserve. Strange because when I write a check to a business or person, it clears in 1 or 2 days. Asked to be transferred to a supervisor and had to wait for an hour to speak to someone. Was told they don't have to tell the customer why holds are placed and to be patient. Then put me on hold for another 30 minutes. Ugh!!!!!