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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers had a great experience with this company. Many customers are extremely satisfied with their purchases, highlighting the high quality and sturdy construction of the products. The mattresses are frequently praised for their comfort and support, leading to significantly improved sleep and reduced aches and pains for many. Reviewers often consider their investment worthwhile, appreciating the value for money and the long-term benefits to their health and sleep quality. However, some people were dissatisfied with the product's durability, reporting significant sagging and dips in mattresses after a few years, which they felt made the warranty worthless. A few other people also felt that the product dimensions were inaccurate, with mattresses being shallower or shorter than advertised. There were also occasional complaints about strong odors from new mattresses and issues with customer service regarding faulty products.

What people talk about most

Product

Reviewers express satisfaction with the product, often praising its comfort and quality, with many noting... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel, comfort, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many customers expressing disappointment after paying... See more

Value for money

Consumers generally find the value for money to be positive, often describing their purchases as a "great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a Hypnos Cambridge Deluxe small double mattress from Land of Beds. It was delivered well within the suggested time scale. The mattress itself appears to be well made and quite sturdy. W... See more

Rated 4 out of 5 stars

Easy to use website. Clear descriptions and great selection of options. Mattress was more expensive than I was hoping, but delivered very quickly. The company took my old mattress and took the new one... See more

Rated 5 out of 5 stars

Our new hypnos origins 8 mattress has changed our sleep completely. I thought I was getting the best night's sleep possible as I already had a very comfortable high quality mattress but this has made... See more

Rated 5 out of 5 stars

What an enjoyable experience! Relaxing on a choice of mattresses in luxurious surroundings. Unhurried way to pass away a couple of hours. Can't believe the difference in comfort over our 30 year old... See more


Company details

  1. Bedroom furniture shop

Written by the company

Hypnos is an award-winning British manufacturer of sustainably-designed and handcrafted beds and mattresses. All our products are bespoke and made-to-order and can only be purchased via our network of retailers who will help you to carefully choose the right mattress which offers the optimum comfort and support for your body. Trusted since 1904, Hypnos uses only natural and sustainable materials traceable to their origins and is proud to be the world’s first carbon neutral bedmaker. Please contact your local retailer to ensure you select the right mattress and personalised styling options from our extensive range. Please direct any post-purchase care queries direct to your retailer who will be delighted to help.


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

BEDHEAD FOR FINISHING TOUCH TO OUR NEW BED

We ordered a bedhead for our new bed. It took a little time as it was specially made but it arrived well packed and was beautifully installed by your local Agent, Calverts of Taunton. It really finishes the appearance of the bed and looks great in fact.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny

After doing much research and trying out a mattress at our local bed store, I knew that all the previous mattresses I had tried could not compete. I was impressed by how they are made, using natural wool and being hand finished. After spending many years on a high quality memory foam mattress, I wanted to get away from materials that were causing me to overheat at night. Sleeping now on my Hypnos mattress feels like a piece of luxury which I think is money well spent seeing that to get a good night's sleep is worth every penny.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I changed from medium/firm to medium…

I changed from medium/firm to medium mattress. What a difference to my sleeping experience. I seem to be able to sleep for longer and feel more refreshed than I have done for years. First time with a Hypnos mattress and it won’t be the last.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I switched from a Tempur Mattress…

I switched from a Tempur Mattress because I was waking up overheating in the night. This no longer happens with my Hypnos as it’s made with all natural materials. It feels nice knowing the materials are sustainable and organic. The quality of the mattress is next level. The support is very good.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

This mattress delivered true luxury…

This mattress delivered true luxury from day one. The pillow top gave that deep, plush “sinking in” hotel bed feel with excellent pressure relief on shoulders and hips. I’m a side sleeper (with some back sleeping too), and it cradled me perfectly without bottoming out early on. The natural fillings kept it breathable no overheating issues even in summer. My partner could toss and turn without disturbing me much.
Craftsmanship shone through: hand tufted, quality pocket springs that provided good support and edge stability for the first several years. It felt premium and looked elegant with its deep profile. Many nights I fell asleep faster and woke up more refreshed. it is easily the best sleeps I’ve ever had.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

After making the switch to a Hypnos…

After making the switch to a Hypnos mattress, my definition of a "good night's sleep" has been completely rewritten. There is a distinct difference between a mass-produced foam mattress and the handcrafted excellence of a Hypnos, and you feel it the second you lie down.
The pocket spring system is incredibly reactive. It manages to feel firm enough to support my spine while still offering that "cloud-like" pressure relief on my shoulders and hips. There is a unique "buoyancy" to a Hypnos. It doesn’t have that "sinking into quicksand" feeling of memory foam; instead, it pushes back just enough to make you feel weightless. Whether I’m sleeping on my side or my back, I wake up without the usual aches and stiffness.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Best comfortable mattress

I have tried many different mattresses but this one is the most comfortable mattress I have ever owned. Wouldn’t be without it and recommend to all who like a soft mattress

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Hypnos Pillow Top Select

Having spent £2000+ on a Simba mattress approximately 1.5 years ago and were so dissatisfied with it we decided to move on and buy another. We settled on the Hypnos Pillow Top Select and the difference is night and day for comfort. Will be purchasing another for our spare room soon.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great MattressGood experience from picking our…

Good experience from picking our mattress in store with a very knowledgeable assistant. The delivery was fantastic two really pleasant and polite guys. We are finding we are getting a much better quality of sleep and ability to turn over much easier.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully comfortable Hypnos mattress

Bought a Hypnos mattress from Grove Bedding, Galashiels. Its the second time I've bought from them - their staff are knowledgable and take time to find out your needs and budget. We narrowed it down to three mattresses and I spent some time trying them out. The Hypnos one was a little above my budget, but it won on two counts - comfort and provenance. They're a family firm, use natural materials and do well with sustainability. Having used it for nearly 3 months I'm really pleased. The (very clear) instructions said to rotate it every week for the first 3 months. You really need to do this to get rid of the body impression, especially in the first month, but almost at the 3 month mark now and I can see that it won't be needed so often soon. It was surprisingly easy to do this. I'd recommend Hypnos to anyone, but I'd also recommend going to a shop rather than online as you really need to try a mattress.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

This is an update to the previous negative review..

This is an update to the previous negative report that I gave to Hypnos.
Hypnos replaced the disintegrating single mattress with a new 'like for like' product. I am grateful to Hypnos for honouring their 10 year guarantee and the speed with which the situation was rectified.
I accept that the original confusion may have been caused by myself through not directing the initial enquiry to the retailer. Excellent service Hypnos and thank you so much

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Having purchased a single firm mattress in September 2023 and it has recently started squeaking when I turned over which was very annoying.
I contacted the supplier and I had to send a video showing the squeak.
Hypnos sent out a furniture expert to inspect the mattress and they found that it was probably a spring rubbing against the material but stated it wasn't a manufacturer fault which I find disappointing. After back and forth emails with myself the supplier and Hypnos stating I was dissatisfied with their findings Hypnos said they weren't able to replace the mattress.
Hypnos mattresses come with a 10 year guarantee which is obviously no use whatsoever as if the mattress is squeaky surely it is faulty 🤦

2 April 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning Terry.

Thank you for your review.

Can you email customerexperience@hypnosbeds.com to follow up on your initial contact.

The outcome does not seem accurate and we want to review and see how we can assist.

Kind regards

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