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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers had a great experience with this company. Many customers are extremely satisfied with their purchases, highlighting the high quality and sturdy construction of the products. The mattresses are frequently praised for their comfort and support, leading to significantly improved sleep and reduced aches and pains for many. Reviewers often consider their investment worthwhile, appreciating the value for money and the long-term benefits to their health and sleep quality. However, some people were dissatisfied with the product's durability, reporting significant sagging and dips in mattresses after a few years, which they felt made the warranty worthless. A few other people also felt that the product dimensions were inaccurate, with mattresses being shallower or shorter than advertised. There were also occasional complaints about strong odors from new mattresses and issues with customer service regarding faulty products.

What people talk about most

Product

Reviewers express satisfaction with the product, often praising its comfort and quality, with many noting... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel, comfort, and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the helpfulness and... See more

Price

Users describe ambiguous interactions with price, with many customers expressing disappointment after paying... See more

Value for money

Consumers generally find the value for money to be positive, often describing their purchases as a "great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a Hypnos Cambridge Deluxe small double mattress from Land of Beds. It was delivered well within the suggested time scale. The mattress itself appears to be well made and quite sturdy. W... See more

Rated 4 out of 5 stars

Easy to use website. Clear descriptions and great selection of options. Mattress was more expensive than I was hoping, but delivered very quickly. The company took my old mattress and took the new one... See more

Rated 5 out of 5 stars

Our new hypnos origins 8 mattress has changed our sleep completely. I thought I was getting the best night's sleep possible as I already had a very comfortable high quality mattress but this has made... See more

Rated 5 out of 5 stars

What an enjoyable experience! Relaxing on a choice of mattresses in luxurious surroundings. Unhurried way to pass away a couple of hours. Can't believe the difference in comfort over our 30 year old... See more


Company details

  1. Bedroom furniture shop

Written by the company

Hypnos is an award-winning British manufacturer of sustainably-designed and handcrafted beds and mattresses. All our products are bespoke and made-to-order and can only be purchased via our network of retailers who will help you to carefully choose the right mattress which offers the optimum comfort and support for your body. Trusted since 1904, Hypnos uses only natural and sustainable materials traceable to their origins and is proud to be the world’s first carbon neutral bedmaker. Please contact your local retailer to ensure you select the right mattress and personalised styling options from our extensive range. Please direct any post-purchase care queries direct to your retailer who will be delighted to help.


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Thought I would share my experience…

Thought I would share my experience about my pillow top hypnos to warn others. Bought my hypnos about 5 years ago wholeheartedly thinking that the price reflects guaranteed quality. Four years down the line, both me and my wife started noticing back pains due to excess sagging on the mattress. After sending them photos as per their instructions, it still took hypnos about 7 months to send some third party company to visit my house, made some measurements and went through about half hour question to try to catch you out for anything that I may not have done regular enough (e.g. turning my mattress regularly, pressing hard down to excersise the spring etc). It was like a interrogation. Only to receive a reply to say it is within normal range of depression considering the age. I weight 70kg and my wife only 60kg, I would have thought the mattress would last a lot longer then that. The whole point for us to pay £1,200 5 years ago was because of it's 10years guaranteed advertised. Be as well but a cheaper brand which will last just as long. Very disappointed with this brand. Never again.

31 January 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good morning R yung.

Thank you for your review.

Can you please email some details to customerexperience@hypnosbeds.com please.

We are keen to review this matter, as all inspections are normally carried booked within 48 hours.

Kind regards
Hypnos.

Rated 5 out of 5 stars

Simply the Comfiest Mattress …

It’s almost 3 months since we bought our mattress and it has transformed our lives! We both sleep better, and as a bonus our aches and pains have improved massively. We bought a firm tension mattress, even though the salesperson tried to guide us towards a medium tension. We were right in our choice - the mattress is firm and supportive, but it is not ‘too’ firm.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My new Hypnos mattresses has been the…

My new Hypnos mattresses has been the most comfortable mattress we've had. We got Mattress in a box that was named after a girl and it was awful. Quick change to the Hypnos and the support given is amazing. The quality of finish is also outstanding.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Pillow top bliss

This is the 3rd Hypnos mattress I have bought. I tested several other brands in the store but found theirs are the most comfortable for me. I opted for a pillow top no-turn mattress as thinking ahead I don't want to be struggling to flip it over. Weekly rotation for the first 3 months is relatively easy even on my own. My quality of sleep has definitely improved from the first night.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Does everything right

Quite simply my Hypnos bed does everything right.
It’s comfortable, sturdy, very well made and excellent value. I would definitely recommend spending that little bit more for this product which is at the top of its game.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Sleeping very soundly in my comfortable, cosy, perfect Hypnos bed!

I ordered the Hypnos Cambridge Deluxe Double Divan Bed with mattress, and Hypnos Josephine Double Headboard to match, from the Land of Beds website. I am delighted with both. The fabric, Zenith - Palm, is a lovely, warm green, and is very stylish. The mattress is medium/firm and is extremely comfortable. The tension is perfect for me as someone who changes position a lot throughout the night, switching from my side to back. I can honestly say that I have not slept as soundly in months. This bed/mattress is so cosy and comfortable. The quality and craftmanship is excellent. A relative recommended buying a Hypnos bed to me ages ago and I am so pleased that I have finally taken the plunge and purchased this one (as is my poor aging back!); I'm only sorry that it has taken me so long to get around to it. To anyone who is unsure whether a Hypnos is for them, I would say go for it...I very much doubt that you'd regret it!

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Third time replacing a mattress and their customer service is all about doing the bare minimum

Bought a Wool Origins 6 zip-link mattress over 2 and a half years ago; in this time 3 of the mattresses have developed the same fault (a separation in the filling) once on my wife's side and twice on my side.
The latest replacement has hardly lasted 6 months. We've had 2 technicians out in that time, both of who filed a report saying it was a faulty mattress.
Hypnos will replace again but I can't honestly see the point as clearly there's an issue with design of this mattress. Here's the rub though if I want a refund they will only refund my half of the mattress which clearly there's no point in doing as we want zip link mattresses.
Despite all the messing about and me spending the best part of 3 months on the sofa there is no 'goodwill' from the company, they'll only do what they are legally obliged to and we really have no other option but to shell out more money on a new mattress when we expected the Hypnos one to last for 10 years. I would call that pretty poor.

3 March 2026
Unprompted review
Hypnos Beds logo

Reply from Hypnos Beds

Good afternoon Pau.

We are sorry you have experienced the same issues multiple times.

If you could email customerexperience@hypnosbeds.com we would be happy to discuss your case further.

Regards
Hypnos

Rated 4 out of 5 stars

Disappointed

I purchased a Hypnos Cambridge Deluxe small double mattress through Land Of Beds online. The company were very easy to order from and delivery was quicker than expected. I chose Hypnos due to their excellent reputation for good quality, reactive springs and natural materials. The mattress does appear to be well made and described as medium firm it is definitely on the firm side. However, I am very disappointed with the dimensions. The specification says it is 27cm deep. I've measured the depth at a number of points and the deepest is 24cm.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

"I recently upgraded to the Hypnos…

"I recently upgraded to the Hypnos Supreme Elite Pillowtop 5' King Size Mattress and it has completely transformed my sleep. As a side sleeper, the medium tension is perfect; the deep pillow top provides an incredible 'cloud-like' cushioning for my shoulders and hips, while the ReActivePro 6-turn pocket springs offer enough support that I never feel like I'm sinking.
What really stands out is the breathability, the natural British wool and Himalayan allo fillings keep me at a perfect temperature all night. I also share the bed, and the motion isolation is excellent—I hardly feel my husband moving at all. The craftsmanship, from the hand-stitching to the luxurious cotton cover. It’s a significant investment, but for the quality of sleep and the 10-year guarantee, it’s absolutely worth it."

12 December 2025
Unprompted review
Rated 5 out of 5 stars

This bed is fantastic

This bed is fantastic. I wish we had got one sooner. It’s so comfortable. We are sleeping better and don’t want to get out of bed in the morning!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

The Quality Of Hypnos

We initially purchased another brand of bed but were disappointed with its feel and the topping it had, so exchanged it for a Hypnos and love the improved sleep experience and better quality it provides.

12 December 2025
Unprompted review

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