ICE Cleaning - ICE Drainage Reviews 

794
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and thoroughness in their work, often going above and beyond expectations. Many people highlight the excellent service quality, noting the impressive results, efficient completion of tasks, and meticulous attention to detail. The customer service is frequently described as exceptional, with reviewers appreciating clear communication, supportive advice, and a reassuring approach throughout the process. However, some customers also noted difficulties with communication, specifically mentioning unreturned calls and emails from management.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, expertise, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, praising the great communication, flexibility, and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising the ease of booking and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that work is done to a great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more

Rated 5 out of 5 stars

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was do... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical installation service
  4. Fire damage restoration service
  5. Insulation contractor
  6. Water damage restoration service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(794)

168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. The team were incredibly hard working . It couldn’t have been easy doing everything using mainly the stairs, but they just got on with it without a single complaint. Really impressed with how thorough they were, and they even cleaned up after themselves. Cleaning little things that dropped off during the process. which made a big difference.

Thank you, ICE Cleaning. I actually wish I could give you 10 ⭐️

Femi, Mattman and Leo

26 July 2025
Unprompted review
Rated 5 out of 5 stars

If you have a mould problem, call the ICEMEN to rescue you!!

If giving all the stars in infinity was an option, that's the one I would choose.

I was the damsel in distress, in need of urgent assistance to deal with evil fungi and called on the ICEMEN to hheeeeellllllpppp!! Just as the evil fungi threatened to fully sprout through my shower grate, MattMan swooped in, attacked them with his special secret disinfectant and destroyed them forever, earning my eternal gratitude and some sweet Scotch pancakes.

So, if you have a sudden, unexpected evil fungi - or just a regular horrible mould problem or anything else related - don't delay! Call on the ICEMEN to help and your issues will be resolved in a fast, efficient, professional, trusted and reasonably priced manner.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Femi and Mattman

Femi and Mattman

Worked very hard clearing a property and had to mainly use stairs up and down multiple times.

We appreciate you guys. Thanks

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Hope and Javier provided an excellent…

Hope and Javier provided an excellent service in cleaning the floors at a high end corporate building in central London. They checked we were happy with every area before proceeding to the next and produced a nice clean final product. Would highly recommend and will use on further projects going forward.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Hope was polite

Hope was polite and explained everything he done and gave us advice relating to the clean up. Got the majorty of stains out of the carpets.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I used ICE to clean a rental property after it was left in an awful state by the tenants. They charged an eye-watering amount and were not worthy of 10% of that price.

Initially, they were supposed to collect the keys from a different address, however, they never told the cleaners this and so they went to the property first instead.

Once they got to the property, they didn't bother entering one of the rooms. When I flagged this and asked them about it, they lied and claimed that the door was locked, which was not possible as the door did not have a handle, let alone a lock.

Eventually, they agreed to return the property and clean that room, however, this time, they didn't think they should remove a mattress that was left on the balcony, even though they were asked to clear everything from the property.

After all of this, they refused to entertain the idea of any level of refund, claiming "the contracted job was eventually completed" despite it costing me in time and lost rental revenue.

Their staff were curt and dismissive, as well as simply lying to my face. Avoid these people at all costs!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Garden works

Ed, Ross and Matt have been great supporting us with the works we have had going. Good and clear communications

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Ice Services Group for… House Clean

I recently used Ice Services Group for an end of tenancy house clean. I must say I was most impressed with the individuals who turned up this was Joel, Liam and Javier. They were very thorough and my carpets looked almost brand new once they had finished. It was obvious that they went above and beyond to deliver this cleaning service. Also having spoke to Zac the owner, he was brillaint and very helpful and on point. 10/10 Thanks Guys.

9 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look