This is based on going online to get the email of the voucher to turn up at the store in Southampton row to be told that I would get less than stated & very rudely only if they had it. This is the se... See more
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See what reviewers are saying
First time I have done this from online with cash delivered to my door was a bit sceptical but having received everything and no issues I can throughly recommend. Will definitely be using again.
Company replied
Impossible to find cashier was in London tourist office no signs should list your address as London tourist office Saint Paul's churchyard
Company replied
Webiste not friendly and the rates are way below the currency exchange companies.
Company replied
Company details
Information provided by various external sources
International Currency Exchange (ICE) is a retail currency exchange operator, providing Travel Money, Prepaid Currency Cards and other related services. ICE began with one branch at London Victoria Station in 1973 and 40+ years on is proud to be one of the largest retail currency exchange operators in the world, with branches across Europe, America, Asia and Australia. Wherever you see the ICE name, you are assured of a quality service from friendly and informed staff.
Contact info
142 Southampton Row, WC1B 5AG, London, United Kingdom
- 020 7833 8359
3.4
Average
10 reviews
Hasn’t replied to negative reviews
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First time I have done this from online…
First time I have done this from online with cash delivered to my door was a bit sceptical but having received everything and no issues I can throughly recommend. Will definitely be using again.
28 July 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Mr & Mrs Greaves,
Thank you got your great review.
We're so pleased to hear you were happy with our home delivery service and do appreciate you recommending us to others.
We look forward to being of service to you in the future and hope you have a fantastic trip!
Thanks,
Lucy
It was quiet so I didn't have to wait…
It was quiet so I didn't have to wait at the counter. The man working there was friendly and even joked about it being my birthday in 3 days time. The exchange rate is always pretty much the best available with the coupon. One minor quibble would be that I was only able to have €50 notes; it's quite nice to have smaller notes for that first coffee on arrival in Europe!
27 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi
Thank you so much for taking the time to leave your 5* review, we do appreciate it.
We are pleased you were happy with the rates and service with our click and collect, we will pass your review on to our branch in Southampton Row and they can investigate why there was only 50 notes available at the time you visited.
We do hope you have a great trip and that we will see you again soon.
Thanks again
Louise
Very friendly and professional service
Very friendly and professional service. Order voucher online for better currency exchange rate.
20 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Freddie,
Thank you so much for taking the time to leave such a great review, we do appreciate it.
We are happy you found our click and collect service easy to use and will be sure to pass your review on to our branch.
Thanks again
Louise
Impossible to find cashier was in…
Impossible to find cashier was in London tourist office no signs should list your address as London tourist office Saint Paul's churchyard
3 February 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi there
Thank you for your review
We are sorry you feel this way and we will contact you directly so we can look into this for you.
Thanks,
Darren
Man was on phone must of time 😠
31 January 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Viv
I am sorry you have had this experience. I will email you directly asking for more information so that we can look into it for you.
Thanks
Rachel
Webiste not friendly and the rates are…
Webiste not friendly and the rates are way below the currency exchange companies.
16 January 2020
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Shabbar
Thank you for your review.
We know how it feels when you're not happy with the rate you receive.
All our branches try and be as competitive as they can, but we charge different rates because our costs are higher/lower depending on where the branch is. Typically we have very high rent, insurance and cash supply costs, particularly in tourist areas and high costs security areas like airports and travel hubs. This is also why other shops in those places charge more - it’s more expensive to ‘be there’ to provide a convenient service.
While we offer services in convenient travel locations, we always encourage people to buy their currency in advance to avoid these extra charges. You can order from us online and get cash delivered to your door – you’ll find our rates are better online than in branch as our costs are much lower.
I hope this helps explain why we weren’t able to give you a better rate at Southampton Row.
Thanks again
Louise
Don’t Bother
This is based on going online to get the email of the voucher to turn up at the store in Southampton row to be told that I would get less than stated & very rudely only if they had it.
This is the second time this has happened not a happy bunny
24 December 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Kayleigh
Thank you for your review and I’m sorry to hear you weren’t happy with the rate you received. If it’s helpful, I’d like to give you some information about how our click and collect rates work.
The exchange rate listed on your voucher is based on the day’s rate for your selected store. Our stores update their click and collect rate daily before 10.30am, so unless you collect your currency on the same day that you download the voucher we can’t guarantee the rate you receive will be exactly the same.
Usually – if you pick up within 24 hours – the exchange rate will not vary dramatically from those seen online, as rates will only change in line with the financial exchange markets.
If you’d like the certainty of knowing exactly the rate you’ll receive, I’d recommend downloading the voucher just before you are about to use it in-store - it’s really quick to download it to your phone and you can use it instantly.
I hope this is helpful for the future and that we’ll see you at an ICE branch soon.
Thanks,
Elaine
Great customer service!
24 October 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Rodrigues,
Thank you for your 5* review.
We're glad to hear you were happy with our customer service - we do aim to please!
We hope you will continue to use ICE for your future trips.
Thanks,
Lucy
Didn't get exactly the amount that they said in the voucher
It was good, when I showed the voucher the lady in the branch in Sheperds bush gave me a bit more money as exchange, but when I got the voucher it said the exhange for converting £530 into Euros was 615 Euros, and they gave me 605 Euros instead.
21 October 2019
Unprompted review
Reply from International Currency Exchange (ICE) - Southampton Row
Hi Elisa Thank you for your review, I am sorry you have had an issue and I will contact you directly so we can look into this, Thanks Darren
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