ICS Accounting Reviews 

649
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the remarkably simple onboarding process and find setting up digital accounts completely straightforward and efficient. Reviewers frequently highlight that payments are always processed promptly, and staff members are exceptionally supportive, attentive, and genuinely helpful throughout the entire working relationship. Some reviewers were not happy with communication breakdowns, administrative errors, and unexpected financial difficulties regarding their account management. A few people also experienced frustrating delays, unresponsiveness from representatives, or difficulties getting proper assistance when trying to resolve complex queries. Others noted instances where support was lacking when attempting to address specific contract concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as approachable,... See more

Service

Clients share satisfaction on service, frequently highlighting that communication is efficient, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt responses and... See more

Payment

Consumers find payment to be positive, highlighting that wages and payslips are consistently processed on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding service from Megan We've been working with ICS for our accounting and payroll needs, and our account manager Megan has been fantastic. She's responsive, knowledgeable, and always t... See more

Company replied

Rated 5 out of 5 stars

Easy and informative onboarding to ICS Umbrella. I asked for; no holiday pay retention, no pension contribution, no EENI due to age, etc., and all this was obliged. Prompt payment was made, with al... See more

Company replied

Rated 5 out of 5 stars

I recently chose ICS as my umbrella company. Payments have all been processed on time and efficiently. I chose ICS because they are accredited by FCSA, their fees were the most competitive and custo... See more

Company replied

Rated 5 out of 5 stars

Efficient and easy sign up online! Payment with payslip was processed on time and effectively for my first ever payment with them. Even after signing up. A week after everything going well, I received... See more

Company replied


Company details

  1. Payroll Service Provider

Written by the company

ICS Accounting provides a range of accountancy and administration services to contractors, freelancers and small business owners across the UK. Our ethos of trust, care and compliance enables you to focus on your job without the task of endless paperwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(649)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PSR Solutions

Working along side Allison, She is very professional always gets the job done and always helpful, polite and efficient, would highly recommend

10 November 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

We are grateful that you took the time to share your feedback with us. Have a great day!

Rated 5 out of 5 stars

Responsive

Responsive, attentive great help to our agency and candidates

10 November 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Hi, thanks for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

Great service and support

Great service and support! New to contracting and needed a reliable and compliant umbrella provider and ICS is certainly that. Highly recommend

10 November 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Thank you for sharing your positive feedback with us, have a great day!

Rated 5 out of 5 stars

Jasmine is looking after us as our…

Jasmine is looking after us as our agency rep! Shes been one of the most proactive and helpful representatives that ive ever dealt with.
I never have to wait for a response, she is always on the ball!

15 October 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Hi Jessica, thank you for taking the time to leave a review. We pride ourselves on the service we offer, so this is great to hear!

Rated 5 out of 5 stars

I recently joined ICS not knowing much…

I recently joined ICS not knowing much about working Umbrella. The sign up process was seamless and they were happy to answer all my questions. Payment has been timely each week with no issues. Very happy!

28 September 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

We are grateful that you took the time to share your feedback with us. Have a great day!

Rated 5 out of 5 stars

A fantastic umbrella company

A fantastic umbrella company. I have been delighted with the service I have received from Alison Waterhouse, Kieran Eccles and Tina Tambrell and I look forward to continuing to partner with ICS in the future. 10/10.

23 September 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Thank you Michael for your positive review, have a great day!

Rated 5 out of 5 stars

Great service all round

Great service all round, headed up by Alison, who is always happy to help with any queries we might have

23 September 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Thank you for your positive experience of ICS. We really value your feedback. Have a good day!

Rated 5 out of 5 stars

Flawless

I've been using ICS umbrella service for just over 4 months and the service has been flawless. Everything was explained clearly during the sign up process and payment is on time every week. I've upgraded to a service which gives me Bupa and a few other perks too, highly recommended.

22 September 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

We are grateful that you took the time to share your feedback with us. Have a great day!

Rated 5 out of 5 stars

Kevin is an absolute legend

Kevin is an absolute legend! Gets any issues sorted almost immediately including helping me out late on a Sunday evening, having emailed for somebody to hopefully pick it up Monday morning I was suprised to have the issue sorted within hours! Great customer service. Thank you sir 🫡

24 August 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Thank you Daniel for your positive review, have a great day!

Rated 5 out of 5 stars

Payroll Support You Can Count On!

I've worked with Tina at ICS for a number of years through my role in recruitment and she's been absolutely brilliant throughout! Whenever my contractors have issues with anything payroll related, Tina is always on hand to help and gets things sorted quickly and efficiently.

She's responsive, knowledgeable and always happy to help no matter how small or complicated the query might be.

Having someone reliable like Tina supporting both myself and my contractors makes a huge difference. She's such a pleasure to work with and the level of service she provides is second to none.

A massive thank you for all that you do, Tina. You're a real credit to ICS!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I just found the experience a lot more…

I just found the experience a lot more comfortable than I usual experience plus it's nice to speak to someone who was helpful 👍

26 August 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

We are grateful that you took the time to leave a review, have a great day!

Rated 1 out of 5 stars

Absolutely terrible accountancy

Absolutely terrible accountancy. I was recommended to them by a recruitment agent and literally from start to finish I found them to be incompetent and actually caused me excess financial penalties where deadlines weren't met and tax allowancesweren'tfully used in the first year of setting up of my business. I cannot recommend them whatsoever.

12 May 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Hi Paul
We've been unable to find your details on our system, could you please get in touch with the team so that we can discuss your concerns
Thanks

Rated 5 out of 5 stars

Very eary process

Very eary process. Rachel initially gave me what I needed and Kevin was so efficient in making sure mt registration was processed. Im looking forward to working with them having already been with mt agency over 2yrs.

25 August 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Thank you, it is great to hear that you are happy with our service. We really appreciate your review.

Rated 5 out of 5 stars

very helpful

24 August 2026
ICS Accounting logo

Reply from ICS Accounting

We are grateful that you took the time to share your feedback with us. Have a great day!

Rated 5 out of 5 stars

Helpful reliable company

This was my first time using a company like this. I dealt with Kieran who was so helpful and went out of his way to keep me updated throughout the process, would highly recommend ICS.

8 July 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

We are grateful that you took the time to leave a review, have a great day!

Rated 5 out of 5 stars

Very supportive and easy to work with

Very supportive and easy to work with, Jasmine is always around to help and is very efficient when it comes to reaching out to candidates that I have placed so that they are on boarded straight away.

19 August 2026
Unprompted review
ICS Accounting logo

Reply from ICS Accounting

Thank you for your feedback on Jasmine. I will pass on your feedback, I am sure it will make her day!

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