Professional quality service
Professional quality service.
Have used this company for years
10 October 2024
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Company details
Written by the company
IDAQ Ltd is a UK-based company, incorporated in 2003, specializing in reliable and scalable hosting solutions, including web hosting, virtual servers, dedicated servers, domain names and cloud monitoring services. We are 100% UK based and operate from our own data centre facility in Sheffield. We have points of presence in both London and Manchester. We serve businesses of all sizes, offering affordable pricing, UK-based support, and robust infrastructure to ensure maximum uptime and performance. We are known for transparent pricing and customizable services, helping clients manage their hosting needs with confidence and ease, from domain registration to advanced server management. Trusted for both affordability and excellent customer service, we are committed to empowering businesses through secure and high-performance solutions.
Contact info
Fieldhouse Way, S4 7SF, Sheffield, United Kingdom
- +44 (0)1142562340
- support@idaq.com
- www.idaq.com
Excellent Service for Decades
I’ve had all my business and personal websites hosted and maintained by Idaq since the early 1990s and cannot fault them. Excellent service, reliability, and affordability. If you’re looking for the best in web hosting, Idaq is the way to go.
1 October 2024
Reply from IDAQ LTD.
Thank you for your incredible loyalty. As one of our longest-standing customers, it’s been a pleasure serving you for all these years. If there’s anything else we can do for you, don’t hesitate to get in touch. Thank you again for the glowing recommendation!
We have worked with IDAQ for a little…
We have worked with IDAQ for a little over a year having been recommended to the company by other clients in our business network.
As a business moving into a new build sporting arena IDAQ support all our communications and connectivity. We have relied upon their experience, knowledge and expertise in the field.
We have found them to be responsive in times of need, professional in approach and empathetic to our business requirements.
We would enthusiastically recommend IDAQ as a business partner.
3 October 2023
Unprompted review
Reply from IDAQ LTD.
Thank you so much for your positive review! We’re happy that you feel your experience with us is positive, and we hope we can continue to support the growth of your new sporting arena.
Awful customer support
Awful customer support. Totally unhelpful and calls are charged at a premium. Never did sort the problem. I’ve had to purchase a new domain and change provider.
To your reply: the company who set up the domain sold to your predecessors whom you took over. Therefore the domain was not with a third party but purchased by yourselves. At some point this got lost in your system. I a family had a call a few years ago asking if I would like to buy and move the domain as it did not fit in with the new business once you’d taken it over. There is no one to contact about the domain. No third party as somewhere along the line of sales and acquisitions this was sold as part of the business
19 January 2024
Reply from IDAQ LTD.
Hi Caroline, I have looked into this for you to see why you may be upset with our services. I can see that you have contacted us during a recent web migration. Your domain name was registered elsewhere and you had lost track of who the provider was so were unable to update the nameservers. We were unable to help you modify your domain nameservers and I am sorry that you have had to purchase a new domain name but we cannot help you with a 3rd party's services, we did make some changes for you on our side to work around this at the time to help you out.
Our calls are not charged at a premium rate. Idaq has been in business for over 20 years. In the beginning, we were located in multiple locations and offered the choice of a non-geographic number or a standard 0114 number for our customers to use. This made it easier for us to route calls before modern VoIP systems were available. We have not promoted a Non-Geographic number for many years and as you can see on our website customers are given an 0114 number to contact us.
We do not use call centres to deal with customers so that you can speak directly to technical staff when needed and make sure that all calls are answered by qualified technical engineers to give the best support.
Additional Information after the review was edited:
I am sorry that you are unhappy, it is not something we ever want to happen, however, Idaq Ltd. has been under the same control since its incorporation. Yes, we have purchased other hosting businesses over the years.
Regarding your website, I have read through your ticket logs and we put a solution in place for you so your site was active regardless of any domain issue, we replied to you at the time in January 2024 and heard nothing from you since that date.
You mentioned that you had to purchase a new domain and change provider, on investigation, it seems that your new domain was registered before there was any mention of an issue with our service. You have a new site on your new domain however the old domain and the web hosting that is still with us is still active now.
Your initial review mentioned that we charge a premium rate for support which is a little misleading as in the past we had a non-geographic number and a standard number available for customers, both available on our website. Your support requests were handled quickly and efficiently so to say support was unhelpful is also incorrect.
If you still need any help with the domain name please get in touch with us and we will do what we can to help.
Amazing service!
Amazing service, super efficient and so knowledgable with web hosting & general IT. Would fully recommend to anyone requiring their support.
1 October 2024
Unprompted review
Reply from IDAQ LTD.
Thank you for the feedback James.
Reply from IDAQ LTD.
Thank you for the feedback, glad you are happy.
Reliable web hosting
I have been with IDAQ for web hosting for too many years to mention (ok, 10+) and have found support great and uptime superb.
2 October 2024
Reply from IDAQ LTD.
Hi Tony, it's great that we have customers who have been with us for 10-20 years. Thank you for the long-term custom and the positive feedback.
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