iFit Reviews 

I loved using IFIT on my Proform bike so after a year I decided to renew my subscription which is not cheap! However, shortly after when I turned on the bike my screen went blue! Nothing fixes it, tried every reset, etc. Turns out there was a class action lawsuit in the US for this exact problem which was caused by software updates. They will no longer support my model of bike but have already taken my money. They are knowingly deceiving consumers!
EDIT: Have now issued a formal complaint and will be pursuing this further via the Consumer Rights Act 2015. Despite being offered repair or replacement by the US escalation team the UK team said they cannot offer me any restitution whatsoever. I purchased this in 2023, and now have a useless piece of equipment and a subscription I cannot use. What a shame!

The support options are really woeful. I tried to apply a membership card that did not apply to my account and needed help. There is no international calling number, no email address and support is only available via chat in a specific US time zone. Pray you don't need help at all. This was a really sub-par experience.

After sales support is very slow. Software is poor and very limited. For example, I am unable to create a custom workout using distance to set my splits. And when I do create a custom workout, there is a limit of 5 splits.

Badly designed, poor functionality. Am cancelling my subscription.

Bought multiple sets of adjustable dumbbells from them. One just cracked off and the others show cracking with light usage. They are all now a safety hazard. I made a warranty claim, they say warranty was only 90 days, but will cover replacement handle it and to email them. Emailed them and they denied coverage despite promising to cover. Further follow-up emails were ignored. Now I have $1000 worth of doorstops. Garbage company. Their products are now delisted from a major chain store.

Was contacted after this review, but got no reply to my reply.

Whist the program itself is engaging and user friendly my problem is I have continued to be charged each month despite not having an active subscription. I contacted ifit via email 5 months ago and again more recently without response and $45 each month continues to be taken from my account. I’m unable to cancel as my subscription isn’t active!! Very frustrating, avoid at all costs, not worth the headache.

First thing, these reviews are awful. Buy American they say! I would like to think that they see these reviews and do better. Wow!
I've been with them since 2021. The membership costs were reasonable then. Since, 2024 they have more than doubled. It states on their website that anyone that had a membership prior to rate changes would be grandfathered in at original rate. I then received an email that my membership was expiring and I would be charge $396 per year. INSANE! Of course I called and was able to get it down to $200 because at the time I did not remember what I was paying prior. I decided to go back through my records and found my original charge of $162.18 for exactly what the pro membership gives you now. I called again and spoke to 2 people, one being a supervisor. Ultimately, I was told that because I had used a free year that came with a piece of equipment that I purchased I couldn't be grandfathered in because using it automatically changed me to a different plan. They didn't have a 2 tiered membership at that time, how could it have changed me to a different plan?(so lie!). I asked them to send me a copy of where this was disclosed. They asked if I still had the card. Of course, I don't have the card. I entered the code and shredded it years ago! Wouldn't you know that they can't email me proof of where it states this either. They didn't want to hear it. Now, if you don't get the "pro" plan($39 per month $468 per year!!!), you have to use a tablet to see the exercises instead of using the built in screen on the machines! I paid for that touch screen and now I can't use it unless I pay more! What??? This is very shady business and I will not be renewing my membership and I will NEVER purchase anything else from this company. UPDATE: I READ YOUR RESPONSE AND IT HAS ZERO TO TO WITH YOUR GUARANTEE TO GRANDFATHER CURRENT MEMBERS TO KEEP THEIR ORIGINAL MEMBERSHIP RATE. I purchased machines with touch screens that I can no longer use without paying your ridiculous prices thanks to your new tier system! THIS IS WRONG.

Not sure which is worst - the customer service and experience or the application they use on their machines .

I have owned a Nordic Track indoor bike for 2 1/2 years and signed up for the basic subscription. The bike was expensive but high quality but the software is very slow to load despite good WiFi speeds, regularly has problems connecting to my Polar H10 on Bluetooth and the functionality has been progressively reduced in an attempt to force customers to upgrade to very expensive membership options. I now regret purchasing the bike. I also own a Concept 2 indoor rower which has a great free app and software which is regularly updated at no cost - it’s basic but professional and functional.

If I could rate 0 I would. Ifit subscribtion is a fraud. They charged my poor old mom $430. And will not refund it. Beware and stay away. Awful business. Unbelievably bad.

Probaby the worst service I have ever had from any company. This was for the evaluation of a malfunctioning NordicTrack treadmill and following repair. Parts were ordered and received by me on April 1 and I was told that a technician would call to schedule repair work within 48 hours (really, no joke). There was no contact. I reached out again on April 6 and was told that a technician would contact me that day. Did not happen. Called again on April 7 and was told that the work would be done immediately. I have no confidence that the work will get done. Service is ousourced to AIT Worldwide - they are inept.

I jump around a lot of series on my treadmill. I just finished John peels Romania series. I am looking for a series that has 1 1/2 to 3 mile runs. No land speed records. Some of us just like to run but can’t run or don’t want to run 3 + miles a day.

Great treadmill and programs when it works. If you have a maintenance issuee, calling IFIT for repairs are a nightmare. The customer service reps are friendly, but can't solve the problem. I've been dealing with trying to get service completed on my machine since Dec 2025 and still can't get it fixed. IFIT has major service repair issues with the company they contract to do the work.

Nordictrack and Proform along with all the other exercise equipment that requires an iFit subscription is borderline theft. You have to pay a premium price for the equipment and then pay for a subscription on top of that in order to use the equipment. They claim you can use very basic functions without a prescription, and they mean extremely basic while you are bombarded with advertisement teasers trying to trap you into a subscription. They even lock you out of using the Google maps to making your own route. They NOW offer two subscription plans. The Pro which gives you the "premium services" they described as features your equipment can do, you just cannot do it without paying that $40 a month (unless you get a slight discount). The individual subscription plan is $15 per month, but do not allow you access to those premium features of your equipment

Second UPDATE: So I tried. I went to my.ifit.com and gave it a try. I got the same AI chatbot run around, and when I finally got to someone, I got the VERY SAME push for a tech visit, ($175 to show up, hourly rate plus parts). I can take your machine apart all on my lonesome, the now fixed driveshaft is proof of that. More than once I said, "Yes, I know it's not under warranty, but an inch thick stainless steel rod simply snapping? And a rusted handle that's never been wet?" OMG, I'm not sure what was more annoying, hearing the script from an AI or from a human. Trust me on this, even if your warranty is still valid, whatever broke on your equipment is not covered. And if you can't work a socket you'll be looking at $175 for the tech to show up, plus hourly rates, plus parts, plus parts upcharge. Again, not hating the player/tech, I'm hating iFit. The ridiculously flimsy equipment and their completely worthless warranty plus the absolute lack of customer support is something you should know about.

Update: Got an email from Trustpilot that says IFit needs my name and phone number to help make this right. Curious they didn't bother doing that when I was ON THE PHONE WITH THEM! All I got was an offer to have a technician take a look. I can take an elliptical apart and don't need a $175 show-up fee plus whatever they charge per hour PLUS whatever they overcharge for parts. (The techs are just making a living, I'm not blaming the player.) IFit had their chance, but for some reason a 1 star review on this site has them motivated? Somehow? Unless their warranty was updated to cover manufacturer defects then we're circling the "we can set up an appointment with a technician" drain. The only question left is if the crank was flawed during manufacture of if it was cracked during installation. IFit is the worst. Back to the original review.

Do you trust them w/ your data? I don't. Not that I ever got that far. The integration w/ the NordicTrack elliptical was oppressive if you want to just get on it and use it. It really doesn't like being off line. If you need motivation from a pep rally video then maybe what you're doing isn't your thing. Then there's the equipment. The warranty, being 'frame only' is pretty worthless. None of the drive parts, like a 1 inch diameter stainless steel crank shaft that simply snapped, is covered. (I'm 150, my wife is 100, well below the upper weight limit and it still snapped like a stick.) None of the parts that attach to it are covered either. One of the handles is rusting out at the bolts that connect it. You read that right, RUST. It's kept inside. It's never wet! In case you're curious, drive shaft and bearings add up to just shy of $300, the handle is around $175. The two nuts that attach the handle are $20! Then there's the AI chatbot on their website. It's so fun for the chat window to pop up and dominate the screen every 30 seconds. So awesome. Then I tried it and it's worthless. It takes a few minutes to figure out you're not going to get an answer, then you agree to take your answer off the air and get an equally worthless reply from what I assume is another AI. Signing up is a mistake. Using it regularly is an even bigger mistake. But perhaps the biggest mistake of all is buying the NordicTrack equipment in the first place. You got me NordicTrack. I'd have done zero stars if it was allowed.

I received a 1 year membership to iFit with a pro-form rower. It had a paper telling me the attached card gave me access to ifit.com for 1 year. I kept the card and got rid of the paper. I activated my membership but it complained 1 month later saying my credit card info was missing. Turns out the card only had a 1 month membership. When I contacted ifit I was told what I needed is the paper that was with the card. The card is not the important piece but the paper is! What kind of ridiculous packaging is that. It's practically a bait and switch scam.

I recently got a new treadmill and never intended to buy an iFit membership. I made sure the machine could operate manually before I bought it. However, when I tried to use it, none of the instructions applied and I kept being forced back to buying a $40/month membership. I tried to resolve the issue using the app, chatting with customer service on the website, and re-reading the owners manual. This included issues like when hitting "Do This Later" in the app, the button was unresponsive. Super frustrating. I finally called the number and waited on hold for 27 minutes. The agent then told me he only sells the machines and promotes memberships and he could transfer me to someone who MIGHT be able to help. This was after I politely explained that I was really frustrated. I asked how long I might be on hold again. He said he didn't know. He put me right back in the queue with the original menu of options! This was after the Chat bot had told me that it couldn't fix the problem. At one point the bot told me I needed to do a pin reset that would require a hanger and a second person. It's a new machine! Strangely - or not, after giving my email address to the chat on the web, the app, and the guy on the phone, my console miraculously changed to have a Quick Start option. The treadmill is working manually now, but without any thanks to iFit customer service.

You cannot register the products. Free gifts did not arrive also. After spending approx £3200 on two products I can only state its a shocking service. Have only used the equipment twice since owning in three months due to inconsistency in the levels of training programmes for beginners. So disappointing.

Worst app I have ever come across in my existence and btw I am an Applications support specialist by trade. I deal with a lot of programs . Ifit is the worst I've ever come across. Good luck signing up, good luck adding users, good luck signing into your machine. You will need it and they won't help you.

HORRIBLE SERVICE!!! WON’T LET YOU CANCEL VIA LOGGING INTO YOUR ACCOUNT. IT SAYS TO EMAIL. THEN EMAIL RESPONDS WITH YOU HAVE TO CHAT OR CALL. CHAT IS A BOT THAT SAYS YOU HAVE TO CALL. ITS A SCAM

The equipment and workouts are great but the software is horrendous. Constantly changes the workout series I was on from the home page so I have to go find it again. I power off the machine after every workout. The interface is slow and laggy sometimes it will hang when finishing a workout, when stating a workout or in the middle of a workout. The frustrating thing is it has no persistent memory so if it crashes 1hr into a workout it’s lost and you have to start from the beginning. I am using the cycle with built in screen. Still using the old interface as the new version is even worse. Ifit get some decent app developers please!