iFit Reviews 

I wished I could give it a 0 score, but Trustpilot won't let me. They used to have an individual membership plan which was a good product at a sensible price. They've now changed all the membership plans and have closed the individual membership and forced users with linked machines to have to have the family membership plan. So as a single membership user, its absolutely killed the value for money now effectively the cost is more than trippled what I was paying. Contacted customer services today to discuss, and they won't even have a conversation about it. Definitely going somewhere else where I'll get value for money rather than stick with the robbery plan they're now providing. Awful service which I can no way recommend. DISMAL

I canceled my I fit subscription and they continued taking money out of my account and lied said it was never canceled at all and wouldn't give me full refund. Never give them bank or credit card info they will take money out of your account whenever they want and say you never canceled.

Any treadmill that comes with iFit should be an automatic no go for you. DO NOT BUY ANY TREADMILL with this app. If the support for it is discontinued (which happens often) or if the software stops working properly - you're stuck with a hunk of metal YOU CANNOT USE. DO not buy ANY threadmill that has this software. This is the reason I will never ever again own another ProForm or NordickTrack, same for my friends.

The product itself was fine. However, the customer service is horrible. I discovered that I was charged, without consent, $699 for a 2 year renewal. I have always been month to month. I called to question this charge and was told because it was after 30 days they would not refund my money. Again, I did not authorize this charge to my account. I immediately canceled and will not use them again.

Absolutely awful company. Took subscription monthly but membership would not update past free. Tried to speak with customer service but kept being told I have a free account. No attempt to sort the issue out, just told me to sort it out with Google. Worst experience i have had with an app!

We bought an iFit rower via FitShop. 3-5 shipping days were more like 10 but I appreciate it was over the Christmas period. The rower arrived with a small plastic rolling cap broken and a screw missing. Both are vital to the rower's operation.

First of all you can't call them or use a chat support, you only have one option: to send an email. So I did, with details of the broken part. 2 Days later I received a response with additional questions (that could have been answered using the order details I provided earlier). Responded immediately with the requested information and no response since (4 days ago). As long as you have an alternative, please consider buying from them and not from this company.

Really poor experience so far. Nordic Track 1750 Treadmill arrived on Friday and it’s not working. Seems like there is a software issue with Ifit and I can’t use it on manual mode either. There’s no number to call. You have to log a job on their ticking system which says they’ll get back to you in 48 hours. I’m travelling next week so this is not convenient and I doubt I’ll be able to speak to them. Wasn’t cheap and I’d expect the customer service to be better. Really disappointed with experience so far. There should be a number you can call.

Their product is a defective product or they do it on purpose to sell parts after. I strongly alert people from buying machines from them.
I bought a Nordic Treadmill 3 years ago and it is fairly new as i have only used it at most about 10-15 times altogether. However, the console software stopped working out of a sudden and when called them they suggested to buy a new console which was about $1,200. For a machine that was used that little it does not make sense to break and not work and then have to purchase new console every 2-3 years. Strongly suggest to not buy products from them.

HORRID service! I tried to simply update my credit card to renew membership, couldn’t do so on the treadmill screen which kept charging the card on file. I tried to update via the QR code link, which took me to a blank iFit page without credit card input fields.

I called customer service, got someone who spoke poor English and connection faded in and out. She couldn’t update credit card info. I asked for issue escalation. She put me on hold and came back to say her supervisor said it was all out of her hands.

No subscription for me. If they can’t figure out how to easily accept my money!

Treadmill is okay, IFit is garbage.
This is probably the worst software someone can design, You can't do shit with the treadmill without the paid version of IFit, even custom workouts and upload to garmin / strava are behind the pay wall.

I used to love the Google Maps - scenic routes preprogrammed in ifit, so when we got a new treadmill I looked for one with ifit. Now all “scenic” workouts are staring at the back of a trainer who won’t stop talking. Or you have to program your own Google Maps route before you can start. So disappointing and less user friendly definitely not worth the almost $40 a Month subscription. Wish I had opted for a different treadmill not tied to ifit.

Placed the order through Nordictrack.com. If not delivered by 12/25 they will give $100 back. The 2-person deliver team came on 12/22 with the machine and told me they have to reschedule because they need a third person to move it to the basement. I did tell them it is basement before they came.

I called to cancel on 12/26,27,28. Waiting 60 min each day on the phone and gave up. I waited 70min on 12/29 and they told me I will be charged $250 PLUS 10% restocking fee.

I finally cancelled it by paying $500 tuition and 5-hour time.

I have owned a NordicTrack treadmill for a couple of years. The software run by iFit has been an increasing disappointment. They did a Beta update which added some streaming options but Prime Video no longer works. The search options for the programs are not great and once you start a series, it's not obvious to go back to a previous one. The hardware itself? So far, the walking belt needed servicing as it moved completely to the side. The repair did not work and so it needed to be replaced. Calling customer service is a horrible experience. They ask for so many proofs of identity - email, phone number, treadmill model and serial numbers. Why make this so complicated? A few days ago, my incline stopped working. I have been on the customer service number now for 45 minutes. I was asked if I wanted to pay for the part or order it for free on my externded warranty! So I said the latter, and this is another department they transferred me to. It's also a different department for software issues. They need to streamline and improve customer service.

Good workouts but for every new software release that makes the product worse by removing popular features and making it harder to navigate as well as introducing error errors and crashes. I don’t know who the head of software product development is, but he / she really needs to pay attention to user feedback. I really really dread seeing the page that says my product is being updated.

IFit membership is scam.. There Customer service cant be worst than this. Cancelation takes nightmare.

iFit now requires you to logout and use a QR code or web address to login in on another device. Total pain. They couldn't be bothered to have a user menu and a password on the machine so they had to make it really inconvenient. Secondly we have the Family (pro) plan and not all the features are available to to non primary members. Plus their is a nag screen to for the others to buy pro account, even though we have one.

I bought this machine for my wife as a gift. I never used it or signed up for iFit. When I purcahed the machine it gave a 30 day tril to iFit. My wife singe-up and decided to cancel. Well they started charging me the Pro rate. I never used it and never logged into iFit but I was getting charge nonetheless. My wife thought the iFit bill each month was me paying it off since she deals with CC, but I paid for it in full. I was charged for 2 years of Pro service for something I never used or even logged into. Their customer service said they "see" I never activated an iFit account or used the service but refused any type of refund. I never received a single email from them regarding renewal or charges either. They have a clause in their EULA that states that issues wold be resolved by an arbitrator of their choosing. Yuck! In the end they called us back and gave my wife my 2 years of service. That's not what we wanted but no other recourse. They will not escalate an issue beyond customer service supervisor. They told me they delete my credit card and I sure hope they did.

Other issues include not having a hard MAC address and not being able to assign a static IP address. We use access restrictions at our house for all devices and this is the only device where you cannot set a static IP and it always has a random MAC address when you connect to WIFI. This is a real pain and a simple fix but I doubt they will fix it, customers last.

I wont go on the plethora of bugs in the software but there's been a ton and my wife always lets me know since I bought her the machine. We almost sent it back when we got it but there was a $750 restocking fee and we had to eat shipping.

While I do think the treadmill has great features I would never buy another one, it's been a horrible experience and it's very obvious they do everything they can to make the experience a pain in the butt. I feel for the customer service people, but if you can, find a better company to work for.

The newest update of the iFit OS to my *expensive* NordicTrack incline trainer removed Light Mode entirely. All screens are now shades of medium to dark blue with a bit of black and white thrown in. For those of us with poor vision or whose migraines are triggered by eye strain, it's unusable. iFit "support" told me the only solution is to roll back the update and turn off wi-fi until they deign to restore the functionality in some potential future update. (How we're supposed to learn it's available, I don't know. Are we expected to haunt their blog?)

For those with paid memberships, turning off wi-fi cuts off access to ALL paid features, by the way.

They sell you an expensive machine, but then you must pay an annual subscription just for basic things! It's a rip off.

The worst experience so far. Ordered a part 3 weeks ago. Have not received and they can not explain why

I subscribed to a 3-year iFit membership to save money, and after one year I had to move from a house to an apartment where my treadmill and bike wouldn’t fit. After selling the equipment, I contacted iFit to cancel and request a prorated refund. Despite being a long-time customer for years prior, they refused any refund.

On top of that, the software frequently caused issues, updates often failed within the app, forcing me to call customer support just to get things working again. After this experience, I wouldn’t return to iFit and would choose Peloton instead if I purchase new equipment in the future.