Ignition Reviews 35

I had a client want to pay full years fees, invoiced on 23 Dec. By 26 Dec the Ignition app showed still collecting. I asked them to cancel. No support response for a day or two.

They completed the collection in that they took the money out of the client account.

Now the 3 Jan and still showing as "collecting" but client paid manually as we could not wait for their initial payment

Daily follow up with support to absolutely no response, this is not the first time. Great product TERRIBLE customer service, will be moving from them soon

I've had the pleasure of working with Ignition for several years now, and the experience has consistently been outstanding. The team is always helpful, responsive, and ready to assist with any questions or concerns I may have.
A special mention goes to Khang, who plays a key role in supporting me with the annual proposal project. He keeps me well-informed about any updates or changes within the program and is always open to hearing suggestions for improvements, which he thoughtfully passes on to the Ignition team.
Khang’s support each year is genuinely appreciated—he’s an absolute pleasure to work with. Keep up the fantastic work, Khang!

Trash site don't play here. Poker is really bad and rig. better just save your money.

Support messaging service is responsive and provides details answers along with follow up.

Our client manager is super knowledgeable and willing to provide feedback on how we can best achieve our goals

Ignition has enabled our business to scale at a fast pace, while ensuring cash flow has flowed with direct debits. The team at Ignition has been an integral part of helping us with setup and issues, particularly Khang Ngo.

I truly value this company and the impact it has had on my business. Their solution has saved me at least two full weeks each year, allowing me to focus on what really matters. The customer service team is outstanding—always responsive, knowledgeable, and eager to help. Their support made the implementation process seamless, and they continue to be a reliable resource for resolving any one-off issues.

This platform has streamlined our billing process, eliminated the hassle of chasing down accounts receivable, and significantly improved cash flow—a true win-win. It also benefits our customers, since payments are securely set up in advance, making the entire process effortless for them.

I would enthusiastically recommend this company to anyone seeking to simplify billing in a professional, efficient, and customer-friendly way.

The software is great for proposals engagement letters, invoicing and collecting money.

Ignition is a user-friendly and functional engagement proposal software that streamlines client onboarding, invoicing, and collections. It’s on the pricier side, but the automation, ability to offer multi-option proposals with videos and follow-ups, and the option to on-charge merchant fees make it a cost-effective and professional solution.

Ignition is a powerful proposal system with a ton of great features. Our Digital markeing agency is finding the transition seamless, and it adds some great features over our old system. More importantly thier level of support has been next level. If Caley is represantative of thier other team members, you will be in amazing hands.

I have found Ignition to be a fantastic product that helps us to have an automated efficient client engagement experience. The service we have received from our account manager Michelle has been fantastic.

Ignition for the win!

Prior to using Ignition, we were replicating the same workflows using people power and alot of processes to follow up clients and make sure our engagement letters were signed, fee proposals were issued, invoices were issued and paid. The client services team were able to reallocate their time to more client focused tasks once we introduced Ignition. Clients love the transparency of payments and invoicing - its win win for all parties.

Michelle is always helpful with any assistance we require. Ignition changed the way our practice approached invoicing clients for the better. All works scoped upfront with payment details required.

Ignition is easy to use and facilitates the following for us in an efficient way.
- Transparent terms of engagement prior to commencing work
Consistent pricing via templated services and proposals
- Auto job creation integration with XPM
-Auto receipting and matching integrations with Xero
- Annual proposal renewals
- One-off proposals and ongoing proposals

Ignition has reduced our debtors and bad debts.

It is good to be able to see what receipts are in the pipeline to be received.

Using Ignition is a must for any service based business, you can send contracts and organise automatic payments for those services. The team at Ignition are always improving and adding new features that help automate the admin of running the business.

I use Ignition for client engagement, authorizations for work to be done and collection of bookkeeping fees. My admin time in chasing clients for payments are now NIL and it’s saved me peace of mind. Having the various templates to send to client for their authority for example STP finalisation or TPAR have been easy to use and another time saver. Just a few clicks and you can send a document easily to a client. Ignition goes hand in hand with my business.

Ignition is a CPA firm's best friend. Automates the service agreement, invoice processing and collection in a fraction of time spent managing process. The cost savings in time is incredible without considering the benefit from eliminating scope creep on engagements, eliminating time spend on collections, and eliminating uncollectible fees. Our firm has been supported by Ignition since 2016 and has easily added over $250K to our profits from relationship- incredible ROI. Ignition is heavily invested in supporting and providing thought leadership in the accounting community. Thank you to the entire Ignition team from Bovard CPA.

Our firm has had an amazing experience working with Ignition! Sending and signing proposals for our tax and accounting services has become an incredibly smooth process, and with clients needing to provide a payment method at the time of signing, collecting payment to close out our services has never been easier. Ignition integrates easily with Zapier and allows us to automate a lot of team's internal processes, removing previously manual tasks that may have fallen through the cracks or been delayed by a client signing during non-business hours or over a weekend. We have a great relationship with our customer success manager and Ignition is always making updates and they take our feedback seriously. I highly recommend Ignition!

Our business has used Practice Ignition for over 2 years now and we love it. Proposals are super easy to create, the user interface on both ends (business owner and client) is super intuitive. Furthermore, the Customer Support is dependable. The Customer Support Reps know the product and team with each other to deliver rock solid support with no single point of failure.

Thank you to the Team at Ignition for being a true partner with our business!

The company is a fraud that steals personal information and resells it leading to identity theft and defrauding

Billed me for an annual subscription that had been closed for 6 months at the same time they billed me for a monthly subscription.

When pressed about getting my money back I was met with total incompetence. I was told, "the computer randomly billed you." When I asked about getting my money back I was told, "expect to be without funds for 7 business days."

Do not do business with these people - They will take money they are not entitled to, and put as many barriers in place as possible to delay returning your funds.

BUYER BEWARE!