Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Køb friske trøfler og andre konserverede trøffelprodukter. Vi er den største danske forhandler af Italiensk fodevarer, og vi tilbyder ekstra priser og stort sortiment.
Ved Klædbo 14, 2970, Hørsholm, Denmark
I placed an order on June 14, today is July 5 and they still haven't shipped it.
I sent them several emails on different days and they only responded after 2 weeks to make excuses.
Had my truffles delivered by a private driver, in order to get them before NYE. That's awesome!
The quality of the truffles is excellent as well.
Would order again.
Excellent ordering processing and quick shipment ;-) definately coming back..!
Updated 19:09:2018,
Since Igourmet has replied in english I will do the same.
As states in my review it would be a review with a fully updated after receival of the order.
As i wrote I did Not receive any other information on thursday besides the order confirmation.
Have I received the info you have made i can guarantee i would not have creates a temporary review!
However the product waa received yesterday after GLS info monday and confirmation from you monday aswell.
The product is of a high quality and nothing to put a finger on there.
Besides that a extra gift of Safran was put in the package aswell. Thats good customer service and really appreciated!
All in all a more or less issue free order with a great result in the!
I will still state that the count down function regarding the delivery could be improved. And i fully understand the business logic regarding products should not be left in warehouses.
Your approach about replying and asking not to place order on your website again i dont understand. Its you as a company that choose to ask me for an review before you have sent the order. That could easily be changes!
I have updated to 5 star review since im all in all was very very pleases with the order!
Reply from Igourmet
Dear Nikolai, our e-mail have must of ended up in your Spam/Junk E-Mail folder, please be sure too look it up and let us know weather it has arrived. We really do and extra effort to be as quick as possible, and as helpfull and informative as possible. SOmetimes, it happens, not with our foult, that courier is late to pick up the orders, and in such cases, we cannot send them because they would catch up the weekend, and they would be spoiled and not usable. I am deeply sorry for the misunderstanding and for the future reference, we have now completely reorganized the delivery system for the fresh truffles, and from now on, we will be accumulating the orders throughout the week, and ship them only once a week to ensure that they are always delivered at the promised day. Once again, thank you for the update, and thank you for the understanding. Best regards, iGourmet.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
