iGPR Reviews 

148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and efficiency, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues promptly. Reviewers find the service excellent, noting its ease of use, efficiency, and the significant time savings it provides, especially with workload management. The user experience is generally described as very straightforward and easy to navigate, with quick response times from support. However, some people mentioned occasional long wait times to connect with support, and a few noted that the system can be slow when loading large files or that large reports cannot be split for easier sending.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

People report positive experiences with customer service, consistently praising the support team for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and time-saving... See more

User experience

Customers had positive experiences with user experience, consistently praising the system as easy to use,... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting that issues are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called IT support today and spoke to Tom who resolved the issue promptly and efficiently. I have always had a great experience with iGPR. Whenever I email or call their support team issues are resol... See more

Rated 5 out of 5 stars

I spoke with Tom, who was extremely helpful and made the whole process smooth and straightforward. Thank you, Tom, for your excellent support. IGPR is a fantastic service provider – very easy to use,... See more

Rated 5 out of 5 stars

We have iGPR and Managed service. Have had no complaints or issues with the Managed Service. The new Target Report within Managed Service is a time saver Any problems with the app itself, the iGPR t... See more

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more


Company details

  1. Software company
  2. IT support and services
  3. Medical technology manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(148)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great service

Always great service, nothing is ever a problem. Very happy with the technical support as well as the software itself

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the IGPR managed…

I have been using the IGPR managed service for a couple of years now, it's an invaluable tool for us at the practice as we receive on average 100 subject access requests a month. The managed service saves us considerable time and staffing costs and it's a really easy service to use.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful in assisting me with importing documents to iGPR. Good knowledge and kindness shown by Tom, thank you for your help.
I find the iGPR system easy to use although they offer to provide the service for completing reports on behalf of the surgery which I think is a great idea. However this comes at a small cost and as we are only a small surgery do not feel this would be beneficial to us, but would most definitely recommend to save practice time.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

iGPR Managed Service - Absolutely Recommended

iGPR managed service have made such a difference to the preparation of our reports. The service is fast and efficient. Redactions are accurate. The support recieved from the IGPR team has been fast, helpful and efficient. Would absolutly recommend the managed service to any GP Practice looking to make efficiencies in their PMA processes.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Requested a call back

My manager organised a call back with IGPR for a certain day and time asking for help with files/attachments not being recognised and needing importing. We were importing them one at a time which was so tedious. Tom showed me a way to import them all at once. Tom was helpful, polite and friendly.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Improved workload massively

IGPR has made a massive difference to workload management, makes completing insurance reports much quicker and more efficiently. Very easy to use product, staff are extremely helpful if ever need to contact them with problems. Would highly recommend

30 March 2026
Unprompted review
Rated 5 out of 5 stars

GREAT TIMES SAVING SERVICE

We have only just started using IGPR. I spoke with Lee a few times regarding the services offered and we decided on the Managed Service which frees up a lot of GP time.

Great service and great support if you have any queries. Really don't know why we didn't do this sooner.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A great system

Using iGPR has freed up so much time for our admin/managerial staff to carry out other more pressing tasks. The system is very user friendly and quick & easy to process requests.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

We called to install iGPR

We called to install iGPR, spoke to Tom who was very helpful and supportive throughout the call, he answered all our questions and showed us how to use the new version of iGPR. Overall we are very pleased and satisfied with the level service received. Thank you

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Great Product

The software is easy to use and all options are covered. The engineers are very helpful in solving any problems. The only drawback is the time waiting in the queue on the helpline. This is the only reason I have dropped a star. Otherwise Excellent.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Positive iGPR experience

iGPR provide a helpful and time-saving service within the GP setting towards completing SARs, medical reports and insurance reports. We also find that the support team are very useful in explaining ways we can best utilise the iGPR report types/settings.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

GP Practice review

We use iGPR to process medical reports and patient information requests. It is a very good platform to use which makes our work easier.
We did have a problem so raised the issue and got a call back from a helpful and polite person

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Time Saver!!

iGPR has saved us so much Practice time, admin and clinical. We have been using iGPR now for over 2.5 years and I would be lost with out it. It eliminates a majority of the admin work around medical reports and especially the SAR requests. Would highly recommend.

12 March 2026
Unprompted review

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