iLending Reviews 

1,940
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and smooth process, noting that representatives are always patient, professional, and an absolute joy to work with throughout the entire journey. Many people deeply appreciate the efficient service, clear explanations, and significant financial savings achieved on their auto loan refinancing. However, some customers also noted unexpected costs, unwanted insurance additions, or unusually high interest rates proposed during the final refinancing steps. A few people also experienced poor customer communication, delayed responses, or frustrating interactions regarding their loan disclosures after receiving initial approvals.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

Clients share satisfaction on service, frequently praising the fast, smooth, and professional assistance that... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are friendly,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is simple, quick,... See more

Price

Consumers find price to be a mixed experience, as while some reviewers report significant savings with lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more

Company replied

Rated 5 out of 5 stars

There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more

Company replied

Rated 5 out of 5 stars

I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more

Company replied

Rated 5 out of 5 stars

was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more

Company replied


Company details

  1. Car finance and loan company
  2. also in
  3. Loan agency

About iLending

Written by the company

We are iLending. We save people money on their car loans. We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time. iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,940)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

The team worked to together,like a well…

The team worked to together,like a well oiled machine! Very helpful, informative,very smooth... very polite,they made the refinance very easy for me.I would recommend iLending and use this company again Thank you!!!

14 July 2026
Unprompted review
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Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 1 out of 5 stars

This company is a scam

This company is a scam! I spoke with a man give all my information and got a text I was approved and never heard from that trash man again! On top of you ran my credit and when that’s done it lowers your credit so this company purposely does this to people! I wouldn’t recommend no one to do business with this company ! Very unprofessional!

16 July 2026
Unprompted review
iLending logo

Reply from iLending

We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: https://dashboard.reviewpush.com/40416695/i

Rated 1 out of 5 stars

Was pre qualified to lower my car note

Please do not apply I got a letter about pre-qualified to lower my payment went through the application had a hard pull on my credit all for them to tell me I was approved for a refinance loan of $561 when my truck note is $524 what a joke Please dont ever contact me again because this shit will affect my homeownership all I was trying to do was lower my note because clearly if my not is $524 a month haven't missed a payment yet I could clearly pay a lower payment this is a scam please dont use this company they prey on ppl just to get your information

8 July 2026
Unprompted review
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Reply from iLending

We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: https://dashboard.reviewpush.com/40416695/i

Rated 1 out of 5 stars

Misleading and poor customer service

Unfortunately, I do not share the same reviews as others. Customer service was poor at best with my representative. Misleading information, lack of transparency and lies quite frankly. Nevertheless, my experience was not a positive. I hope others will have better luck but I would not recommend.

1 July 2026
Unprompted review
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Reply from iLending

We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: https://dashboard.reviewpush.com/40416695/i

Rated 5 out of 5 stars

The team at iLending were courteous

The team at iLending were courteous, patient, and respectful. They answered all my questions and explained in detail on the process of refinancing. They also followed up with refinancing updates and let’s you know right away if approved or not.

29 June 2026
Unprompted review
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Reply from iLending

Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.

Rated 5 out of 5 stars

Kyle made my life easy and helped find…

Kyle made my life easy and helped find a loan that met my expectations. Thanks for your help in saving me allot of money and helping me get a loan that allows me to pay towards principle as I asked . A very great help thank you kyle

29 June 2026
Unprompted review
iLending logo

Reply from iLending

Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.

Rated 1 out of 5 stars

They will make your phone practically useless with their spam calls.

I was just shopping around for rates and entered my info into their site. Huuuuge mistake. They will not stop calling. It doesn’t matter how many numbers you block, they’ll just spoof another one in order to keep harassing you. This kind of sales tactic is not only annoying and gross and a massive turn-off from ever doing business with them, it’s got me considering changing my phone number. Do not touch this company with a 50 foot pole if you value your sanity.

22 June 2026
Unprompted review
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Reply from iLending

Hi there,
If you would like to be opt out of our calling system please let us know. I will need more information in order to do that. We are sorry for the calls you are receiving, if we could get more information we can take you off our call list. Please fill out the form at the link below, and we will assist you as soon as we can: https://dashboard.reviewpush.com/40416695/i
Thank you!

Rated 1 out of 5 stars

This entity is a scam artist, good at ripping people off.

This entity is a scam artist. They tell you one thing about the interest rates while rushing to endorse documents.
They will remove the gap insurance you need and apply interest rates you would never agree upon. Don't get scammed by this misleading company. They're an unethical rip-off.

25 June 2025
Unprompted review
iLending logo

Reply from iLending

Hi there,
We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please fill out the form at the link below, and we will reach out to you as soon as we can: https://dashboard.reviewpush.com/40416695/i

Rated 1 out of 5 stars

The harassing calls from this place are…

The harassing calls from this place are crazy and I've never been with them in the first place. If I ever needed a loan I defintely won't go with them now because of all the calls.

1 June 2026
Unprompted review
iLending logo

Reply from iLending

Hi there,

iLending works with customers who have expressed interest in auto refinance options through various aggregators, and we take privacy and communication preferences very seriously. We do not obtain or use personal information without proper authorization. We are sorry for the calls you are receiving, if we could get more information we can take you off our call list. Please fill out the form at the link below, and we will assist you as soon as we can: https://dashboard.reviewpush.com/40416695/i
Thank you!

Rated 5 out of 5 stars

Keenen was great

Keenen was great! Kept me updated ever step of the way

20 June 2026
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Outstanding from start to finish…

Outstanding from start to finish lowered my used car loan from 23% interest to 8% interest and payments lowered by almost $90 for the same amount of time the people were very nice and listen to everything I explained to them and gave me the best deal would highly recommend

18 June 2026
Unprompted review
iLending logo

Reply from iLending

Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!

Rated 5 out of 5 stars

Fantastic company and staff

Fantastic company and staff, very trustworthy.

22 May 2026
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Omar was very helpful

Omar was very helpful, professional, kind and polite. Because of his excellent service, and exceptional manners I would recommend him to eveyone! He made this process easy for me and always got back me right away.

18 June 2026
Unprompted review
iLending logo

Reply from iLending

Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!

Rated 5 out of 5 stars

Perfect solution for refinancing car…

Perfect solution for refinancing car loan!!!! Angela, was both patient, understanding of my situation and KiND!!!!

7 June 2025
Unprompted review
iLending logo

Reply from iLending

We’re grateful for your review! If you know anyone interested in refinancing their auto loan, refer them to us, and you’ll receive a gift card as a thank you.

Rated 5 out of 5 stars

Professional, genuinely helpful, and problem solving

Andrea Langley was very professional throughout the entire process. She was always able to help with all my questions. My situation was a little more complex but Andrea was ready for the challenge and genuinely sought solutions for my problems.

18 May 2026
Unprompted review
iLending logo

Reply from iLending

Thanks for your review!

Rated 5 out of 5 stars

My experience with Ilendingdirect

My experience with Ilendingdirect, was a very pleasant experience. My loan consultant, Devon Hutchcroft, was extremely knowledgeable and professional thru out the whole process. He answered all my questions thoroughly. Devon lead me thru the loan process pleasantly and calmly. He wasn't pushy and didn't treat me like just another client. I felt comfortable and completely trusted Devon's expert advise. My loan was exactly what I expected. With no unpleasant surprises. I highly recommend Ilendingdirect for your next loan.

8 May 2026
Unprompted review
iLending logo

Reply from iLending

We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.

Rated 5 out of 5 stars

I am rebuilding my credit

I am rebuilding my credit. I received a letter from iLending. I called them asking why I only have one day to decide, I thought 6/22/26 was tomorrow. Even though it really was 5/21/26. The representative name was Kyle, he assured me I had untill 6/22/26. The lights turned on then. Immediately we connected, I thanked him, now representative Loan consultant Nicholas took it from here. I am very pleased for the expertise and professionalism, I felt that I was important, so to speak, all my concerns where taking care of, this company went beyond my expectations as to customer service. I would recommend and tell all my friends and family. Thankyou and to all the staff for really meeting my refinance experience with ease and a peace of mind.

21 May 2026
Unprompted review
iLending logo

Reply from iLending

Thanks for the review! If someone you know needs auto loan refinancing, refer them, and we’ll send gift cards to both of you as a thank you.

Rated 5 out of 5 stars

What a great experience

What a great experience. Rob, my loan officer, was on everything all through the process and kept me up to date. I kept waiting for something bad to happen due to past dealings with other firms, but I was able to refinance my car loan to save me 2% and reduce the term by 1 year. Total savings? Over $15,000. That is HUGE! Thanks!

11 May 2026
Unprompted review
iLending logo

Reply from iLending

Thank you so much for the incredible feedback! We’re thrilled to hear that your refinancing experience was smooth and stress-free from start to finish. Saving 2% on your rate, shortening your loan term by a year, and putting more than $15,000 back in your pocket is a fantastic outcome.

We’ll be sure to pass your kind words along to Rob — he works hard to keep clients informed and supported throughout the process, and it’s great to know that made such a difference for you.

We truly appreciate your trust in us and are grateful for the opportunity to help you reach your financial goals. Enjoy the savings, and congratulations on the refinance!

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with iLending. From the beginning, they were very professional, attentive, and genuinely cared about helping me improve my financial situation. They were able to lower my interest rate from 17% to 4.9%, which is a huge difference.
On top of that, my monthly payment went from $740 down to just $501, which has helped me a lot in managing my expenses. The entire process was clear, fast, and hassle-free.
I definitely recommend them 100% if you're looking to refinance your loan and save money. Great service!

17 February 2026
Unprompted review
iLending logo

Reply from iLending

This is great news! We're so happy to know that you had a good experience.

Rated 5 out of 5 stars

I had the most wonderful experience…

I had the most wonderful experience with I lending Daniel Rocha was the best he walk me through the process it was very easy I would recommend them for any financial refinance thank u . S Collins

3 April 2026
Unprompted review
iLending logo

Reply from iLending

This is great news! We're so happy to know that you had a good experience.

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