Illamasqua Reviews 

2,423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often highlighting their long-lasting nature and excellent performance. Many people also commend the speedy delivery and efficient service, noting quick shipping and clear communication throughout the process. However, some customers also noted concerns regarding product availability, mentioning that many items or specific shades have been discontinued or are difficult to find. A few other people also felt that certain products did not seem original, caused dermatological reactions, or had an unpleasant smell, with some foundations leaning too red for specific skin tones.

What people talk about most

Product

Consumers find products to be of high quality, with many expressing satisfaction with items like blusher,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Quality

Customers consistently report positive experiences with product quality, with many praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great long-lasting products and fast service. One of the best waterproof mascaras I have ever used. The foundation looks great on my mature skin... Love it love it. is the brand coming to End of li... See more

Company replied

Rated 5 out of 5 stars

I started using Illamasqua years ago , love the quality but unfortunately it seems like they have stopped producing loads of their products.not many options on their website and cannot purchase in sto... See more

Company replied

Rated 5 out of 5 stars

All your cosmetics are wonderful, The standout excellence of Illamasqua is its cruelty free. The one downside is you have discontinued your skin base foundation that we older ladies have relied on for... See more

Company replied

Rated 5 out of 5 stars

I love Illamasqua products, especially their foundations. I only wish they were easier to find in the UK as the Beyond Foundation is hands down the best I’ve ever used and covers eczema break outs and... See more

Company replied


Company details

  1. Beauty & Well-being

About Illamasqua

Written by the company

Illamasqua

Helpful Links



About Us

At Illamasqua we are on a mission to empower all with the confidence to express their true self. Out high-performing colour defies industry standards with distinctive pay-off and pigment. A passion for artistry is in our blood, and at the heart of everything we create. Our anti-conformist attitude and irreverent style rejects the conventions of the beauty industry and emboldens the brave.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.5

All reviews

(2,423)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab prices and quick delivery

Fab prices, fast delivery and kept updated throughout

4 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Great website and fab products

Great website, fast delivery and the products I ordered are amazing.

31 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery and my all time favourite foundation (skin base) that I've kept in my client kit for years

30 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 3 out of 5 stars

Colour match not even close

Super fast delivery. I liked the product which was good value for money but the colour match wasn't even close, therefore had to return. Won't be re-ordering as its too difficult to estimate what shade I require.

31 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Rated 5 out of 5 stars

5* service

5* service. Very fast delivery. Products arrived in a small box - perfect.

4 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Have ordered twice from their website…

Have ordered twice from their website now. Great products and fast delivery

4 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Very fast delivery great product at…

Very fast delivery great product at great prices

4 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Less than 24 hours it arrived

Less than 24 hours it arrived. Excellent

4 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Fantastic products

Fantastic products. Feel so luxurious on my skin.
Super quick delivery time.
This was my first time ever using Illamasqua - and I have already ordered more products

3 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, I ordered 2 lipsticks and they are excellent value for me, they arrived within 24 hours of me ordering them and I cannot recommend enough!

3 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Amazing experience

Amazing experience, fast delivery and incredible items. Highly recommend.

3 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 4 out of 5 stars
Illamasqua logo

Reply from Illamasqua

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

I love the veil primer

I love the veil primer. I have dry skin and was looking for a primer that help retain moisture, this primer is a gel like texture with pearlescent. Once applied it feels tacky but when it is dry it smooth the texture of your skin but not slippery like the silicone.Around my nose and cheek is also dry if I put just moisturiser the. foundation with a magnifying mirror I can still see the skin peeling . With this primer It fits my skin-needs very well. If you have a dry skin you will love it.

2 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Great product delivery on time no…

Great product delivery on time no issues at all .

29 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Fast delivery and fantastic price…

Fast delivery and fantastic price thank u

2 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Absolutely amazing foundation one of…

Absolutely amazing foundation one of the best I've tried matched online with my current foundation it's a perfect match

2 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Easy to order

Easy to order, super fast delivery, not tried product yet

1 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

Great products

Great products , nice packaging and a fast shipping; highly recommended

1 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

Amazing products

Amazing products. Brought foundation for the first time from a flash sale and it's incredible.

Goes on so easily, and almost invisible with a fabulous coverage.

Ordered one day and delivered the next.

1 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 1 out of 5 stars

They’re terrible to get any help from

They’re terrible to get any help from! I’ve been trying to arrange a return for three days and no response!

1 April 2025
Illamasqua logo

Reply from Illamasqua

Hello Louise,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.

I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.

Kind Regards,
Kayleigh

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