Illuminazioneitalia Reviews 

26
TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

26 reviews

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3.8

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(26)

22 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent customer service; expectations met

I placed an order for two wall sconces and asked for additional information because it wasn't included in the listing. Customer service promptly addressed my request and provided me with all the details I needed. The product arrived well-packaged, in perfect condition, and fully met my expectations. I recommend it.

9 June 2026
Unprompted review
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Reply from Illuminazioneitalia

Hello,

Thank you very much for your kind review and for your trust! 😊

We’re delighted to hear that our customer service was able to provide the information you needed and that your wall sconces arrived safely and met your expectations.

Your recommendation and support mean a lot to our entire team. Thank you again for taking the time to share your experience!

Best regards,

Illuminazioneitalia Team

Rated 1 out of 5 stars

CHEAP PLASTIC!! PLASTICA ECONOMICA!! non legno

I purchased a ceiling fan, the posting mentions in 3 places it is made of wood, sadly it is made of CHEAP PLASTIC!! I sent photos and videos to illuminazioneitalia.it proving it was made of CHEAP PLASTIC!! their response was “After verification, we would like to confirm that you have received the correct item. Our suppliers confirm that the item sent is indeed made of wood.” completely ignoring that I proved it was made of CHEAP PLASTIC!! I strongly recommend NOT purchasing from illuminazioneitalia.it they stole over 349.00 euros from us, what they sent is a piece of JUNK!!! The description on the invoice even says “Vintage industrial wooden ceiling fan with light”

Ho acquistato un ventilatore da soffitto, l'annuncio menziona in 3 punti che è fatto di legno, purtroppo è fatto di PLASTICA ECONOMICA!! Ho inviato foto e video a illuminazioneitalia.it dimostrando che era fatta di PLASTICA CHEAP!! la loro risposta è stata "Dopo la verifica, vorremmo confermare che hai ricevuto l'articolo corretto. I nostri fornitori confermano che l’oggetto inviato è effettivamente in legno.” ignorando completamente che avevo dimostrato che era fatto di PLASTICA ECONOMICA!! Consiglio vivamente di NON acquistare da illuminazioneitalia.it ci hanno rubato oltre 349,00 euro, quello che hanno mandato è spazzatura!!! La descrizione sulla fattura dice addirittura "Ventilatore da soffitto industriale vintage in legno con luce"

24 December 2024
Unprompted review
Illuminazioneitalia logo

Reply from Illuminazioneitalia

Hello,

We’re truly sorry to read about your disappointment with your order, and we understand your frustration regarding the material of the ceiling fan.

Please rest assured that we take all claims seriously and always aim to find a fair solution. If you haven’t already, we kindly invite you to contact us again by email at contatto@illuminazioneitalia.it, referencing your order number. Our customer service team is here to help and we are committed to resolving this issue.

We sincerely apologize for the inconvenience caused and hope to have the opportunity to make things right.

Best regards,
The Customer Service Team Illuminazioneitalia.

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