Independent Mortgage Advice Bureau (IMAB) Ltd Reviews 1,221

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, supportive, and helpful, often taking the time to explain complex details in an understandable way. Many people highlight the exceptional service, describing it as efficient, professional, and attentive, making the process smooth and stress-free. Reviewers frequently commend the customer service for its quick responses, clear communication, and consistent updates throughout various processes like house purchases, sales, and remortgaging. The team is often described as friendly, patient, and always available to answer questions, providing excellent advice and making customers feel well-cared for.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Justyna for many years following a recommendation from a friend. She’s now supported me with 3 house purchases, and 2 sales. Justyna is knowledgeable, supportive, and helpful... See more

Company replied

Rated 5 out of 5 stars

We've worked with Carol @ IMAB on two different house purchases now over the course of around 5 years, and she's been fantastic for both. She helped us (two people who are 'maths challenged') understa... See more

Company replied

Rated 5 out of 5 stars

We’ve used IMAB a few times now and they are our go-to choice and recommendation. We’ve mostly dealt with Karen, but have everyone we speak to be extremely helpful, often taking the time to go... See more

Company replied

Rated 5 out of 5 stars

There are no words to say how this company has helped us, throughout the years and especially this year with the sale and purchase of our new home. Karen has been incredible to say the least!! We ha... See more

Company replied


Company details

  1. #12 of 86 best companies in Mortgage broker
  2. #4 of 226 best companies in Insurance agency
  3. #8 of 170 best companies in Insurance broker
  4. #8 of 49 best companies in Life Insurance Agency

About Independent Mortgage Advice Bureau (IMAB) Ltd

Written by the company

iMAB Banner Image



Mortgages don't have to be complicated.

Simple

All you need to do is get in touch and one of our friendly advisers will be happy to answer all your questions.

Fast

Our team of Case Handlers will chase up the lenders and solicitors on your behalf to make sure your application is processed quickly.

Affordable

We will only charge a fee (typically £249) when you ask us to handle your mortgage application.

Trusted

Still not convinced? Take the time to read what our customers have to say in over 800 5-star reviews.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Always a pleasure working with Chris……

Always a pleasure working with Chris… so knowledgable… leave all of it in vey capable hands and goes above and beyond! Wouldn’t use anyone else!

11 June 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

That's great to hear Ann. Thanks for letting us know!

Rated 5 out of 5 stars

I can’t thank Adrian & Jane enough for…

I can’t thank Adrian & Jane enough for their support in processing our mortgage application. As a self employed application (ltd company ) which also deal with international income it’s not easy HOWEVER Adrian & Jane took all the hassle out of the application (s) I have used them for several years now in new and renewal applications and each time a effortless process for us. We also have got great rates!!

I would 100% recommend iMAB

11 June 2023
Rated 5 out of 5 stars

Thank you so much Sharfique!

Special thanks to Sharfique at IMAB. Sharfique was very thorough in his work and always had a plan b for unexpected circumstances. He went above and beyond to guide and support us with the lengthy process of purchasing our first home, we simply could not have done it without him. I would 100% recommend Sharfique to anyone who is looking to purchase a new home. I could not thank him enough!

31 May 2023
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hello Muhammad.

What an AWESOME review! Sharfique is smashing it (as always), and we're glad that has once again been recognised by one of his clients.

Rated 5 out of 5 stars

Dedicated, supportive and hard- working

The team at IMAB are supportive, knowledgeable and responsive.
We can't thank Carol enough for all her support, making a complicated process much easier. Her excellent market knowledge was invaluable and she was able to provide alternative options and navigate us through any problems. She was committed to ensuring we had the best outcome!

6 June 2023
Unprompted review
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi Lauren.

Thank you for leaving such a great review for your Adviser, Carol Allen. Just about everything we strive for has been mentioned in your review, which makes it all the better to read!

Rated 5 out of 5 stars

Sharfique - An excellent broker

I cannot thank Sharfique enough for his guidance through what was a very stressful process. Our journey began in November and Sharfique has always been available for advice and always recommended alternatives to help us move forward. He has been a great broker and without him we would not have bought our dream home! I recommend Sharfique to anyone buying a property. 10/10 service. Thank you again!

4 June 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you so much for taking the time to leave a review for us, and in particular for the wonderful work your Adviser Sharfique has carried out for you.

Rated 5 out of 5 stars

best broker

sharfique hussain.
I would like to take few moments to thank you for all the help that you have given to me over the years . you not only help with mortgage but also guide & advice me to sort my ccjs with court.I cant thank you enough and I hope god bless you with all the success in your life.Thank you from the bottom of my heart once again.Me and my husband give you 100%.

3 June 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you for your 💯 Mrs Gharade. We're delighted to see that Sharfique has looked after you and your husband so well.

Rated 5 out of 5 stars

Dan has been incredible start to finish…

Dan has been incredible start to finish and couldn’t thank him enough for his time and efforts. Such a top guy!

24 May 2023
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Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks Mike glad we could help.

Rated 5 out of 5 stars

Sharfique!

Sharfique made this whole experience simple and easy. I couldn't have asked for a better broker. He was available to answer any and all questions through both text and phone call. Got everything processed for us super quick after me and my partner suddenly offered on a place. 100% would recommend!!

20 May 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

WOW! What a superb review for us, and Sharfique to receive. Thank you so much Sophie ❤

Rated 5 out of 5 stars

Great Service

I’ve had a great experience, staff are very friendly and our mortgage advisor Karen has been brilliant and so knowledgable!!

18 May 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

AWESOME REVIEW! Thank you Craig.

Rated 5 out of 5 stars

The team at IMAB are just very helpful

The team at IMAB are just very helpful, knowledgeable and have a view of the whole market, unlike some IFAs who only have access to some mortgage products. Once we had agreed my criteria the quotes were quickly available, and were quite close in price, so the decision was pretty easy. I highly recommend using IMAB, and have now used them for 3 renewals, and will continue to use them until my mortgage is paid off.

1 May 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks a lot for your brilliant review Karen. We're pleased to have been able to help.

We shall pass on your kind comments to your adviser Chris Cornish.

Rated 5 out of 5 stars

Great Experience

Justyna and team were absolutely brilliant! All of our queries were answered quickly and clearly - we had a tight deadline due to a holiday and they couldn't have been more accommodating or helpful in getting our mortgage done and finalised. Thank you so much!

3 May 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for your awesome review Harry! Justyna and the rest of the iMAB team are very grateful for your comments.

Rated 5 out of 5 stars

Efficient and informative

Dan was incredibly informative and attentive during the whole process of my remortgage, and worked extremely efficiently to get the application through as quick as possible.

4 May 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks for the great review MattyC

Rated 5 out of 5 stars

Great experience and a friendly, helpful team!

We have worked with Carol and the team at IMAB for a house move, life cover and a couple of re-mortgages and have always been really pleased with the service we've received. Carol is very approachable and helpful and communication from the admin team is always clear and thorough. Would definitely recommend IMAB Watford :)

1 May 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

What a fantastic review to receive. Thanks so much Clare, Carol and the Administration Team will be delighted to hear your comments.

Rated 5 out of 5 stars

Fantastic service from Dan

Fantastic service from Dan. Knowledgeable, personable, open and honest. Feel absolutely confidence in his ability to best advise me and get me the best deal on my mortgage. Great communication too. Thanks Dan!

27 March 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Hi - thanks for the fantastic review , I shall pass on yor comments to Dan- Imab Stevenage

Rated 4 out of 5 stars

Great service

Very friendly and helpful. Quick to respond. Clear explanations given with plenty of time.

27 April 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thanks Sophie. We will pass on your comments to your adviser, Chris Cornish.

Rated 4 out of 5 stars

Friendly, helpful, quick replies

Carol was really friendly, helpful and kept us up to date throughout. Would recommend IMAB, especially for first-time buyers.

28 March 2023
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Thank you very much for your review.

Rated 5 out of 5 stars

Sharfique Hussain Qualified Mortgage & Protection Adviser

From the offset Sharfique Hussain has been an absolute star he is professional, patient and extremely well versed in his profession. He took the pressure away from the process. I am completely satisfied and will be recommending him to my family and friends.

13 April 2023
Unprompted review
Independent Mortgage Advice Bureau (IMAB) Ltd logo

Reply from Independent Mortgage Advice Bureau (IMAB) Ltd

Many thanks for your wonderful review Carl. We will ensure Sharfique is aware of your kind comments.

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