Imaginfires Reviews 

Lovely fireplace, looks better in place then the picture. Was delivered nice and quick.
Only reason I didn't give a 5 star is I did ask about restock of ceramic logs or the pebbles and did not receive a reply, but got them on amazon.
Fab deal with the fuel being FOC.

the Howden body could do with a pair of rrecessed finger holds near the top to aid moving it

My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.

Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!

Quick delivery, thank you!!

I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service

I order my supply of fuel,and the communication from Imagine fires is always excellent,letting me know when my dilivery will be made.

Fast delivery and great customer service when i needed it. We were recommended Imaginfires from a friend. They did not disappoint. I would highly recommend then. Love our fire.

Great speedy delivery. Very happy with our fire.

Very good service. The fire came very quickly once ordered. Easy instructions. The fire doesn’t actually kick out that much heat as it is small but it looks good, and fits nicely where it needs to be.

Hassle free with ordering delivery is quick bottle last a fair amount of time with good heat and odour free with no mess

Very quick delivery
Totally delighted with the fire

Fantastic product, delivery updates were on point and very easy to install and set up.

Prompt delivery to the correct location

I chose it because it’s very stylish and give me that real fire experience and the extra heat is perfect

Fire okay but the free pack of Bioethanol liquid that they send has a really nasty chemical smell. A shame as we were quite excited by the arrival of the fire. Will try a different liquid from a different company. Disappointed

I ordered my fire on the 8th Jan 2026 and the product was marked as in stock, here I am 21st Jan no idea when I might actually receive my fire. I tried emailing their customer service and got no reply so tried phoning them, and the automated message said they couldn't take my call and I should email as this is the quickest way to get answered. This falls well short of the service I expect from a supplier who has £900 of mine and cant even keep me informed of how my order is being progressed. Note to self, check trustpilot before spending hard earned money on product you may never receive. They must spend more time apologising on here than they do communicating with customer before they need to complain!

Have always bought our fuel from this company
Might be more expensive than elsewhere - haven't checked in too much detail as trust that their fuel keeps our fire in good service
Excellent delivery times & fuel lasts exactly as should

Customer service is excellent. Had a problem with damaged box and one of the bottles. Emailed customer services and they replied within 10mins and sent new order out straight away. Will definitely be ordering from them again.