We would just like to leave a review here as this is our first time getting a broker for insurance purposes. We have been dealing with John Barbera and his knowledge and attitude towards helping u... See more
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What people talk about most
Based on these reviews
It is so lovely to deal with a company [Gallaghers]that took an interest in the insurance needs of a small rural community hall. Kenny Takekawa went above and beyond - working while on leave - to ge... See more
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Joshua with AJG was fantastic. I called with minimal time before we headed overseas needing to arrange a business travel insurance policy. Overall this policy was not huge dollar amount but Joshua wen... See more
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I was struggling with current broker and they gave me no choice but to ring around. I stumbled across Gallaghers and Faye took on my queries. I had to explain all the previous history and finding out... See more
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Company details
Written by the company
At imar, we understand the unique risks and challenges that come with being a tradie in Australia. That's why we have been dedicated to providing top-notch insurance services to tradies across the country for over 35 years. Our reputation as the best in the business is built on our commitment to finding the right insurance coverage that perfectly suits your business, regardless of your trade. We don't just sell insurance policies, we take the time to understand your business and tailor our services to meet your specific needs. At imar, we pride ourselves on being more than just an insurance broker; we are your trusted mate. We offer expert advice and are always available to answer any questions you may have. If you ever need to make a claim, we'll be there to support you every step of the way. We know that choosing the right insurance can be overwhelming and confusing, which is why our team of experienced tradie brokers are here to help. We'll take the time to explain your options and help you make an informed decision that gives you peace of mind. So, whether you're a carpenter, electrician, builder, or any other type of tradie, we've got you covered. Visit our website at www.imar.com.au or call 1800 284 627 to speak to one of our friendly brokers today.
Contact info
4.4
Excellent
599 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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A Broker Who Actually Understands Complex Construction Risks
I recently worked with Firas Wahab from Gallagher (IMAR) to secure insurance for my business, SFM QLD Building Services, and I couldn’t be more impressed with the outcome.
Our business operates in the remedial construction and defect rectification space, which isn’t always straightforward to place from an insurance perspective.
Firas was transparent throughout the process, took the time to understand how we operate, and worked through a number of challenges to secure a policy that genuinely suits our needs.
What stood out most was his responsiveness, attention to detail, and willingness to go back to underwriters multiple times to clarify and improve key areas of cover.
He made what is normally a complex and frustrating process feel structured and manageable.
I would highly recommend Firas to anyone needing a broker who is thorough, professional, and genuinely invested in getting the right outcome for their client.
Thanks again for your efforts — much appreciated.
16 April 2026
Unprompted review
The renewal process is very easy
The renewal process is very easy. It doesn't take long and I don't have to submit lengthy application forms every year as long as my business has not changed substantially. Customer service is very good, I can always talk to someone in your office
7 April 2026
Faye was really helpful
Faye was really helpful. She gave tons of of options but found me the best deal on public liability and tool insurance
2 April 2026
Unprompted review
Reply from imar Insurance
Mick we’re thrilled to hear that you found our service to be responsive and helpful. If there’s anything else we can assist you with, please don’t hesitate to reach out.
We would just like to leave a review…
We would just like to leave a review here as this is our first time getting a broker for insurance purposes. We have been dealing with John Barbera and his knowledge and attitude towards helping us get what we required and not over insuring has been second to none . We highly recommend dealing with John and any of his colleagues in this space.
⭐️⭐️⭐️⭐️⭐️
Couldn’t be happier !!!
Subterra7 pty Ltd
7 April 2026
Unprompted review
Reply from imar Insurance
Daniel we’re delighted to hear that John Barbera provided you with exceptional service and guided you to a great insurance solution.
We’ll be sure to pass on your kind words to John and the team. If there’s anything further, we can assist you with, please don’t hesitate to reach out.
communication 0
I had emailed Martin Du to go ahead and send out policy. NO response.
I was called by a lady named Sue re the insurance.
Then I emailed Martin again and still no response.
So now I am NOT renewing my insurance with htem.
2 April 2026
Reply from imar Insurance
Thank you for taking the time to share your experience with us. I’m sorry to hear about the challenges you’ve faced in communicating with our team and the inconvenience this has caused.
Our team will be contacting you shortly.
Reply from imar Insurance
John thank you for providing your feedback.
Please contact us if you need any further support this renewal period and we will be more than happy to help.
direct debit and alterations of policy
Quick response. Patience. Calm and clear explanations. Very stisfactory
24 March 2026
Reply from imar Insurance
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our response quick, patient, and clear. If there's anything else we can assist you with, please don't hesitate to reach out.
Kenny got everything done for me with…
Kenny got everything done for me with no fuss and in a hurry, easy work good experience
30 March 2026
Unprompted review
Reply from imar Insurance
Tom thank you for taking the time to share your feedback with us. We're thrilled to hear that Kenny was able to assist you promptly and efficiently, making the process smooth and hassle-free.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
You told me I was covered for my public…
You told me I was covered for my public liability policy before I commenced the job. Three months in you told me I wasn't!! You then informed me i needed to pay an extra $6000 to retain my cover on that project.. Leaving me extremely exposed i had no choice. That's basically extortion... no im not happy with my experience.!
26 March 2026
Reply from imar Insurance
Hi Matthew, Sorry to hear your disappointment, with the coverage confusion, I have liaised with your broker regarding the endorsement to update coverage in July 2025. Thank you for your time on the phone today, as per your discussion with your broker we will work through this with you to improve the future quality of service provided. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your trust in Gallagher.
Been a client for nearly 20 years and…
Been a client for nearly 20 years and every year without fail the price goes up. I then have to call to reduce premium. Touch wood I've not had to claim yet. Gone are the days of customer loyalty.
26 March 2026
Reply from imar Insurance
Hi David, thank you for your feedback and for being a valued client for nearly 20 years – your loyalty means a great deal to us. We understand your concerns about premium increases and the frustration of having to call each year in attempt to source a more competitive premium. We have had a broker contact you today via phone and email to discuss your coverage and premium with your holding insurer and what alternative quotations we are able to source through alternative insurers. Thank you
I was struggling with current broker…
I was struggling with current broker and they gave me no choice but to ring around. I stumbled across Gallaghers and Faye took on my queries. I had to explain all the previous history and finding out I had not been correctly covered for things I had stipulated, add to that insurers had changed cover for what I needed. Faye patiently listened and took on the quest. It was a drawn out process trying to find an insurer who would cover, and the inclusion of a legal document that needed legal advice, Well Faye hung in there during the whole month or so long drawn out process, phone calls, emails, back and forth, hitting brick walls, get close, then the rug was pulled, but Faye never wilted, she hung in there, kept searching, and in the end we had success with an insurer. Highly recommend Faye and all the staff at Gallager.
25 March 2026
Unprompted review
Reply from imar Insurance
Hi, Thank you for sharing your experience and for your kind words about Faye and our team. We’re delighted to hear that Faye’s dedication and persistence helped you navigate a complex situation and secure the right cover.
At Gallagher, we pride ourselves on providing tailored solutions and exceptional service, and it’s wonderful to know Faye delivered on these values. Your recommendation means a great deal to us, and we’re grateful for the opportunity to assist you.
If there’s anything further, we can help with, please don’t hesitate to reach out.
Reply from imar Insurance
Thank you for your feedback! We're delighted to hear that you found us easy to deal with – making things simple and seamless for our customers is always our goal.
If you need any further assistance, feel free to reach out. We're here to help!
Friendly helpful assistance.
28 February 2026
Reply from imar Insurance
Thank you for your wonderful feedback! We're so pleased to hear that you found our team friendly and helpful – providing excellent assistance is always our priority.
If there's anything else we can do for you, please don't hesitate to reach out. We're here to help!
I Contacted your office to get cyber…
I Contacted your office to get cyber insurance quote 6 weeks ago and 4 weeks ago. I was told the they would phone me back both times. Still haven't heard.
27 February 2026
Reply from imar Insurance
Hi Rick,
We’re sorry to hear about your experience and apologise for the delay in responding to your request. This isn’t the level of service we strive for, and we’d like to make it right., and we’ll prioritise assisting you with your cyber insurance quote. We will have a broker reach out to you tomorrow to discuss further.
Thank you for your patience.
Always helpful in every aspect of my…
Always helpful in every aspect of my insurance need
3 March 2026
Reply from imar Insurance
Hi Noel, Thank you for your kind feedback! We’re so glad to hear we’ve been able to assist with all your insurance needs. If you ever need further support, we’re always here to help!
Great all insurance organised and forms…
Great all insurance organised and forms sent and debit request done to continue
20 February 2026
Reply from imar Insurance
We’re thrilled to have been able to assist you and ensure everything was handled efficiently. Please don’t hesitate to reach out if there’s anything else we can do for you.
Your team is expert in their field and…
Your team is expert in their field and has handled my enquiries efficiently, professionally and kindly.
It is a pleasure to work with your team
13 February 2026
Reply from imar Insurance
Thank you, Debra, for your kind words! We’re delighted to hear that you’ve had such a positive experience with our team.
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