Horrible, horrible experience
I have never had such bad experience with a business, moreover, cheated on ! I was looking for an exhaust hose for a Soleus AC. They had them, but not the model I needed so I emailed them. There answer was that they verified with Soleus and can get the part I sent another email and asked Confirmation as to what would happen if it didn’t fit and they responded that they guaranteed it and that it wouldn’t happen. Well I paid doe the part and shipping $20. It took quite a while to get it after a few attempts I got it. Didn’t fit. Sent email, no response, 2 email, Rudy responded saying they didn’t get the first one and told me to call Soleus directly because it was their part. I spoke to Soleus and they told me they don’t have any record of the PO I was given and that they don’t manufacture the part I requested. I tried I-market again and again and they never resolved my issue. I lost money and couldn’t use the part, I the garbage, $50 down the drain! Don’t ever trust these people they lie and manipulate. I have all the emails and proof of what happened and no one did anything about it!






