IMB Racewear Reviews 507

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their perfect customization and impressive durability. The customer service is frequently described as amazing, responsive, and proactive, with many people appreciating the personalized and supportive approach. However, some customers experienced issues with delivery times, noting that shipping could be slow or delayed. A few reviewers also mentioned that the response time to their inquiries was sometimes slow, and that product colors occasionally appeared different from the mock-ups.

What people talk about most

Product

Reviewers express high satisfaction with the product quality. Many customers praise the vibrant colors,... See more

Quality

Clients share positive opinions on quality, with many praising the phenomenal and first-rate products,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Order

Customers had ambiguous experiences with order. Some reviewers reported positive experiences, praising quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many customers appreciated the quick delivery and... See more

Response time

People report ambiguous experiences with response times. Some customers praise the quick and punctual... See more

Based on these reviews

Rated 5 out of 5 stars

It's been my first order with IMB and I can say the entire experience has been a blast. Although one mistake happened with the design of my personalized sim racing boots, the IMB team realized the pro... See more

Rated 5 out of 5 stars

The products are of amazing quality and perfectly customized to my needs. Even at the beginning of the process they caught my size error, and it saved me from a misspurchase. The mockups were informat... See more

Rated 5 out of 5 stars

This was my first purchase from IMB Race Clothing LTD. The order was for a pair of custom SSG/E-2 gloves, personalized with my country flag, race number, and full name. These were ordered at the beg... See more

Rated 5 out of 5 stars

So far these have been great gloves, they look and feel great, and appear to be very well made but I’ve only had them about a week so I can’t speak to longevity just yet. The process was long but they... See more

Company replied


Company details

  1. #92 of 154 best companies in Sportswear Shop

Written by the company

IMB Racewear is a performance led brand designing and producing premium gear for sim racing, motorsport and esports teams worldwide. Built and refined over the last six years, our mission is clear: to set a higher standard for teamwear, paddock wear and driver equipment, with products that look elite and perform under pressure, whether you’re on the rig, on the grid, or on pit lane. We’re recognised for high-definition sublimation printing that delivers crisp detail, durable colour and a truly professional finish across our range. From gloves and boots to full team identity systems, every product is developed with real-world use in mind and continuously improved through feedback from drivers, teams and the global sim racing community. While IMB Racewear has deep roots in sim racing, we are increasingly active in real-world motorsport, working with more trackside teams and drivers each season and building kit designed for the demands of race weekends. Our glove range is engineered around control, comfort and longevity, including our GRIPspec construction for confident feel through the wheel during long sessions. For teams, we create unified, sponsor-ready apparel that presents properly in the paddock, in content, and across social, from travel kit to trackside essentials. In 2026, we’re expanding our partner roster and team programmes, with new collaborations and product development focused on bridging sim performance with real-world motorsport standards. IMB Racewear supports individual drivers through to growing organisations, offering a streamlined experience from design to delivery, and professional-grade kit built to represent your team with pride.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

507 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Conversation with Support

I had a great interaction with IMB support and we talked through some of my points of dissatisfaction with one of their previous products, resulting in a productive conversation. I was offered a healthy discount on the newer version of the product in question, and happily placed an order.

11 April 2024
Rated 3 out of 5 stars

Well they finally arrived

Well they finally arrived. First time using them tonight and mixed views. I went for the ext stitching flights, the pics on the website dont show the full extent of the perforation so the colours dont seem as vibrant, these are very perforated tops and looks slightly different when you receive them from the mock up, would be better to show a finished pair on site and mock up (elastic does scrunch them up quite a bit) .

Now to the nitty gritty. Measured my hand, fell in the large size, finger and thumb length are great and fit perfect. But they seem a bit biggish on the palm size, in hindsight prob should have got medium with external stitching. But and this is a big but, the palm material seems to be a bit thin and after 45 minutes of driving i felt like they were rubbing slightly on my palm at finger end, could this be down to size, possibly, so that onus is on me. Could they be better, possibly if they put padding inside for palms or thicker material. Overall 3.7 out of 5. I did put my mechanix gloves back on and they seem better on my palm, slightly thicker material.

Overall, before deciding on size, if like me you are on the smaller side of large and go for external stichiing, consider mediums

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Do not Recommend, Doubt validity of Positive reviews

Update after IMB’s response:
Due to some issues out of IMB's control, my order was held up for a massive amount of time. The CEO Iain contacted me and made things right in the end and I finally received my items.

The items look absolutely awesome and seem like they will hold up well. I would recommend IMB to friends, just be aware that the items will take some time to get to you due to their custom nature.

If you do have issues, have confidence that the team at IMB will make things right and take care of you.

Original review:
I am not sure why my experience has been so drastically different from the last few reviewer's, but my buying experience with IMB had been awful. So much so it makes me question the validity of the other reviews.

I ordered my items (Glove + Boot Bundle) fully prepared to wait 8 weeks for them. It has now been 7.5 weeks, and my items are still outstanding; apparently, there was a factory error, and my items must be remade. This seems very "Convenient." There have been issues every step of the way.

1. The Design Process was Amazing
2. The Items were not sent to production on the day I was originally told they were, I was told several times that my items were sent to production before they actually were
3. Communication from the customer service team has been subpar and tone-deaf.
4. I waited weeks for the order tracker on their website to update, and only after several emails into the customer service team did this get fixed.
5. My items showed as shipped from the UK, with Royal Post waiting for the package for over a week, days after asking about this I received notice that my items did not meet quality control and must be remade. No new lead time was shared.

So now I still do not have my items and have no idea when the replacements will arrive...I really really want to like this company and their items, I was so excited to put my order in and complete the design process, but now I just want to forget I ever placed the order.

19 April 2024
Unprompted review
IMB Racewear logo

Reply from IMB Racewear

Hi there Christopher - thank you for taking the time to leave a review. It does seem you have not had the best or the level we expect our customers to experience here. I have personally checked your items which are indeed here at the hub and there are colour issues between you boots and gloves that means they have not been produced correctly to the standard we expect or would be happy sending to you. This does happen and whilst it doesn't happen very often, I do understand that whilst we quote a less than 5% rate across all orders, it is indeed 100% to you. If you could contact support, we will try and make things right as quickly as possible and I'd like to extend a partial refund for this. Once the replacements have been made, I will make sure both sets are sent to you so you at least have a back up pair of both for free. In regards to the shipping, it seems your label was marked as dispatch in error which is why your tracking shows what it shows right now. I'll look into why this happened and make sure we learn from this as it is indeed confusing for you. I can only apologise for what's happened but promise we will resolve this as quickly as possible for you.

Rated 4 out of 5 stars

Overall a great product! Small quips over design of the glove itself.

Overall a great looking and feeling product! Arrived slightly earlier than projected which is a positive for a custom product from across the pond. Only feedback (taking some time to get used to it) is the materials used on the grip side aren't my personal preference compared to other gloves I've used previously for sim and real world racing. Small quip, but I would gladly buy more custom glove products in the future!

12 April 2024
Rated 5 out of 5 stars

Great Quality

The boots feel amazing and they look great. The gloves are comfortable as always. Only issue is I ordered stickers but got a Keychain lanyard instead not complaining just throwing it out there

12 April 2024
Rated 1 out of 5 stars

I waited nearly 4 months to get my…

I waited nearly 4 months to get my order to the UK. Very poor from them on their behalf.

11 April 2024
IMB Racewear logo

Reply from IMB Racewear

Hi Owen, thank you so much for your review. I have just had a quick look into your order process and I can see there was some problems here. I will investigate further to see why your order took so long as this is completely unacceptable and not something our customers ever go through or should encounter. If you could contact support with your details and we'll see what we can do to figure this out.

Rated 5 out of 5 stars

Gloves are really good comfortable grip…

Gloves are really good comfortable grip well. There was some shipping issues Through no fault of IMB Still they're handled it very well sent out an email And Kept me informed. The gloves were definitely worth it the wait.

11 April 2024
Rated 5 out of 5 stars

This is my second pair

This is my second pair. The fit is perfect and the design is as well. The external stitching is my favorite design and fells amazing. Highly recommend.

11 April 2024
Rated 1 out of 5 stars

Horrendous experience and disappointed products at the end of it

My experience has been horrendous I ordered my boots and gloves on the 13th January an only received them today the 12th April, not only did they take forever to come, I had to keep enquiring about the order through out, not once was I updated with what or why my order was late,and finally disappointed with the items, as they were supposed to be black and orange but came more a red colour than orange and quality nothing special, if I had known the hassle I would have ordered sparco items as only take a few days and no problems and much better quality for the price, very disappointed all round.

12 April 2024
IMB Racewear logo

Reply from IMB Racewear

Hello Jane. We have spoken through email about the issues here but I'll explain again. The delay caused here was out of our hands. Royal Mail locked our account in error and it took them 2 weeks to investigate and then remove the lock. During this time my support did reply to all of your emails, explaining the situation in detail and was met with aggression and threats from you and your husband. I stepped in and spoke with your husband, who was very polite and came across as understanding, and as promise, we fulfilled the order in the quickest possible time period given the situation. I am sorry to hear you're unhappy with the products, this exact collection has sold very well and been met with nothing but positivity but I won't challenge on what you like or don't like. It is also important that to compare an off the shelf item from another company to items that we make custom for each order is not fair - The design, production and shipping times are not something an "in stock" item has to go through. I once again apologise for the circumstances that unfolded during your ordering period and we are investigating, with Royal Mail to ensure it is not repeated.

Rated 5 out of 5 stars

Custom sim gloves

I got custom graphics on my sim racing gloves, it takes a few months to get them made but well worth the wait. They look amazing and feel great. They are one of a kind and truly are mine.

29 February 2024
Rated 5 out of 5 stars

Even tho I live across the world…

Even tho I live across the world shipping only took a week the sim socks look awesome and feel great I used to wear shoes while I race but now I'll be choosing my new sim socks fair price and fast shipping great performance you gotta love it

15 March 2024
Rated 5 out of 5 stars

Really love my order

Really love my order, custom outside seem gloves that fit exactly like the measurements state. I was very worried when it did the order but the sizing is perfect. Yes the lead times are as long as they state but trust me. They are worth the wait and do keep you informed as they progress. I will order a second pair to avoid that wait again.

29 February 2024

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