ImmiTranslate Reviews 2,362

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

There was only 1 problem that will most likely be fixed. PayPal payment did not work. As suggested, I tried using PayPal on another browser, but it didn't work. Everything else was excellent. Commu... See more

Rated 5 out of 5 stars

ImmiTranslate has a super quick turnaround time, less than 24 hours. Plus their system is set up where you can request revisions/ corrections before you actually Approve the final translation. Plus th... See more

Rated 1 out of 5 stars

BEWARE, they aren't reliable, their attention to detail is non existent, i sent to translate a degree for job purposes... Man! they sent me a very poor document that a child could be able to do withou... See more

Company replied

Rated 5 out of 5 stars

Amazing. Seriously. We are in a rush for a translation for an apostille. I chatted with the company for a moment asking about turnaround and they said "within 24 hours or sooner". We went ahead and up... See more

Company details

  1. Translator

About ImmiTranslate

Written by the company

ImmiTranslate is a primary provider of certified translations for applicants to USCIS, DHS, the State Department, and many other government agencies.
Order Now

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Translation

I needed my vehicle registration translated and they were able to complete it within an hour on a Sunday. I would highly recommend!

12 January 2025
Unprompted review
Rated 1 out of 5 stars

inaccuracies and bad customer service

I recently had a terrible experience with this translation service. The translation was riddled with inaccuracies, and when I requested revisions, they declined to do a revesion. Their disregard for customer satisfaction and quality control is unacceptable. I strongly advise against using their services to avoid wasting your time and money.

25 November 2024
Unprompted review
ImmiTranslate logo

Reply from ImmiTranslate

Hi there,

We’re sorry to hear that you were dissatisfied with your experience. However, we have no record of your order and were unable to locate any communication from you regarding a revision request. We take accuracy and customer satisfaction very seriously, and we always strive to address any concerns when given the opportunity.

If you did place an order with us and require assistance, please reach out to our support team with your order details. We would be happy to review the situation and work toward a resolution.

Regards,
The ImmiTranslate Team

Rated 1 out of 5 stars

Total rip off - save your money

This is a complete rip off. I ordered a translation of two licenses from English to French and was quoted a one day turnaround. We received the translations for approval and they were to Hungarian. There was a signed affidavit certifying that they were translated to French and reviewed by a professional. I don’t even speak French but I could tell immediately they were not correct. There was also a misspelling in my address which was still in English. To their credit, I submitted a complaint and they provided updated translations to French within a day. However, the birthdate on one was incorrect and the expiration date on the other was in the past, so they clearly had still not reviewed the translations. I submitted another complaint, and this one was not addressed for almost 60 hours. I had to reach out several times over email and chat to finally get a response. No one ever answers the phone. The entire process took 5 days of consistent follow up from me. I could have done better with Google translate and a notary service. I requested a refund for my order because I paid for a certified translation service and it is obvious it was never once looked at by a competent professional. They have completely ignored my request and keep lying to say someone will reach out to me to discuss my issues but never do. I have no faith this translation will meet the necessary legal requirements when traveling, but at this point I’ve run out of time to use a reputable company and lost almost $100 to this scam. Save yourself the headache and take your business elsewhere.

11 November 2024
Unprompted review
ImmiTranslate logo

Reply from ImmiTranslate

Hi there,

Thank you for your feedback. We’re truly sorry to hear about your experience, and we understand your frustration with the translation process not meeting your expectations. We sincerely apologize for the errors in your initial translation and the delays in addressing your concerns.

Please know that we have processed a full refund for your order, and we’re actively investigating what went wrong to ensure this doesn’t happen again. We’re committed to providing a reliable and professional service, and it’s clear we fell short in this instance. Your feedback is invaluable, and we’re using it to improve our processes. Thank you for your patience and for giving us the opportunity to address this.

Thank you,
The ImmiTranslate Team

Rated 5 out of 5 stars

Quick and reliable

Requested translation for a legal issue. They asked questions that were necessary and were quick and efficient.

15 October 2024
Unprompted review
ImmiTranslate logo

Reply from ImmiTranslate

Thank you so much for your positive feedback! We're thrilled to hear that you found our service quick and reliable, especially for such an important legal matter. Our team is dedicated to providing accurate translations, and we’re glad our attention to detail and efficiency met your expectations. If you ever need assistance again, we’re here to help!

Thanks,
The ImmiTranslate Team

Rated 1 out of 5 stars

Mistranslations, mistakes and no refunds

Stay away! I asked for a translation from Czech to English of a standardized birth certificate with an apostille certifying its validity. The certifying part was translated with entirely opposite meaning and the document contained at least eight additional mistakes and mistranslations. A more senior translator was supposed to proof-read the document, however, a week past their deadline, there were still no updates. After 16 days I have requested to cancel my order but no one on the chat can assist with that request, what a frustration.

10 September 2024
Unprompted review
ImmiTranslate logo

Reply from ImmiTranslate

Hi Tomas,

Thank you for your feedback, and we’re very sorry for the issues you faced with this translation. We understand how important accuracy is for legal documents like birth certificates, and we apologize for the mistakes in your order and the delay in our response.

Please know that we have processed a full refund due to the errors on our part. We appreciate your patience, and we apologize again for any frustration caused by this experience. Thank you for bringing this to our attention.

Thanks,
The ImmiTranslate Team

Rated 1 out of 5 stars

they translate from google translator…

they translate from google translator and they do a lot of errors for important document.

23 September 2024
Unprompted review
ImmiTranslate logo

Reply from ImmiTranslate

Thank you for your feedback. We're sorry to hear about your experience, but we’d like to clarify that ImmiTranslate exclusively uses professional human translators for all projects, and we take great pride in the quality of our work.

The document you submitted was indeed simple, which may have contributed to the impression that it was machine translated, but rest assured, it was translated by a qualified expert.

Additionally, 2 revisions were requested for your document. The first, to correct a typo, was promptly fixed. The second, to correct a name misspelling, was not valid because the correct spelling of the name was utilized in the translation.

We value your input and would be happy to work with you to address any concerns or additional of the translation if needed.

Best regards,
The ImmiTranslate Team

Rated 5 out of 5 stars

We used ImmiTranslate for USCIS…

We used ImmiTranslate for USCIS translations of our birth certificates. We we very happy with the results and customer service. They’re super fast and definitely recommend

19 September 2024
Unprompted review
Rated 4 out of 5 stars

Fast and easy but review your document carefully.

Their service was very fast and overall easy, even the revision process. We found 1 error in our translation (arabic to english) but had no issue getting it reviewed and revised. Make sure you pay attention to dates, names, and locations. Everything was completed within 36 hours from start to finish. I would use this service again.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

ImmiTranslate quality is great

ImmiTranslate quality is great! The quote system is well-designed. The revisions were easily done! I felt Dinessa was very courteous and accommodating. Wesly also really listened to my needs and he was accommodating. I would not hesitate to recommend this company for other nurses who are preparing for US immigration. Thank you again! Christy

1 September 2024
Unprompted review
Rated 5 out of 5 stars

As promised

As promised, within 24 hours I received an excellent translation with no errors and no need for revision. They followed the instructions that I provided. Very please with my experience.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

I’ve used ImmiTranslate for immigration…

I’ve used ImmiTranslate for immigration purposes and I’m definitely going to come back here every time I’ll need it. Not only the translations never had relevant mistakes, but they were all delivered on time and quickly (even without paying for express/urgent delivery). The one time where one of my details was spelled wrong, I asked for a revision and the issue was solved in a matter of minutes! Highly recommended service!

19 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look