iMobie Inc. Reviews 

Reply from iMobie Inc.

Jul 28, 2026

Dear Customer,

Thank you so much for taking the time to leave such a wonderful and detailed review of FocuSee! We are absolutely thrilled to hear that you love our screen recording tool and are glad it delivers a great experience for your content creation.

It means a lot to us that you enjoy the stunning 3D effects and smooth zoom functions. Our team designed these dynamic visual features specifically to make your recordings more attractive and hold your audience’s attention better, and we’re happy to see they work well for you. We are also delighted that our AI noise cancellation feature meets your expectations.

We truly appreciate your full 10/10 rating and kind words. Your positive feedback is the biggest motivation for our development team to keep upgrading FocuSee with more practical and creative features in the future.

If you ever have any suggestions for new functions or encounter small issues while using the software later, feel free to reach out to us anytime. We’re always here to support you.

Thank you again for your sincere recognition and support!

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 28, 2026

Dear Customer,

We are truly sorry to hear the product failed to perform as you expected, and we completely understand your dissatisfaction and disappointment. We sincerely wish to resolve this matter for you properly, either by troubleshooting the technical issues you encountered or processing your refund per our official rules.

To accurately identify the root cause of the problem and provide targeted technical support, we will need some key information from you first. Could you please describe the full details of the issue you ran into? In addition, kindly let us know the exact software product you purchased. You may send the logs along with your detailed problem description to our dedicated support mailbox cs@imobie.com. Our professional technical team will carefully analyze your materials and walk you through feasible solutions step by step.

If after comprehensive troubleshooting the issue still cannot be fixed and you would like to apply for a refund, we are ready to handle your request. Please provide your complete order number for quick verification, or send your refund application directly to cs@imobie.com. We will review your request in accordance with our official refund policy and complete the refund process for you if your case complies with the relevant terms.

We deeply regret that our product did not meet your expectations and brought you an unpleasant experience. Please share the required information at your earliest convenience, and we will respond and assist you as soon as possible.

Thank you for your patience and cooperation.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 28, 2026

Dear Customer,

We are truly sorry to hear you encountered a frustrating stuck backup issue while using AnyUnlock to remove your Screen Time passcode.

First, we want to clarify our official support response standard. Our customer support team promises to reply to all user inquiries within 24 hours after receiving your email or message, regardless of technical failure, refund consultation or operational guidance. If you sent us a message but got zero feedback, it may be caused by accidental spam filtering, incorrect email addresses, or temporary system message delays. We highly encourage you to resend your problem details and software log files to our dedicated support mailbox cs@imobie.com, and we guarantee our technicians will get back to you promptly within the promised response window.

Next, we will explain the technical reason why the backup progress bar freezes at 100% when unlocking Screen Time passcode.

To retrieve and remove the Screen Time passcode without wiping your phone’s personal data, AnyUnlock is required to create a complete encrypted backup of your iOS device first, which is a mandatory technical step set by Apple’s iOS security mechanism
. When the progress bar hits 100%, it does not mean the backup task is fully finished. The software still needs extra time to encrypt, verify and parse the full backup data in the background, which will not be displayed on the progress bar.

This stuck state at 100% often lasts from several minutes to over half an hour, depending on how much storage data (photos, videos, apps, local files) your iPhone stores. Besides large file volume, several other common factors will also trap the process at 100%: unstable USB connection, insufficient free storage space on your computer, antivirus software intercepting the backup data transmission, weak network connection to Apple’s server, or minor temporary glitches of the iOS device itself.

We have prepared targeted troubleshooting tips for this stuck issue:
1. Keep the iPhone connected to the computer with an original Apple USB cable and leave AnyUnlock running for 30+ minutes without any operation.
2. Free up at storage space on your PC/Mac to hold the full device backup.
3. Temporarily turn off Windows Defender or third-party antivirus tools to avoid data interception.
4. Restart both your iPhone and AnyUnlock program, then repeat the Screen Time unlock workflow.

If the above steps still cannot resolve the stuck backup problem, please send us the log files to cs@imobie.com. Our professional technical team will analyze your logs and offer customized solutions to help you complete the Screen Time passcode removal successfully.

If you no longer wish to continue troubleshooting and intend to apply for a refund, please provide your unique order number or submit your refund request directly to cs@imobie.com. We will review your application in accordance with our official refund policy and process the refund for you if your situation meets the applicable terms.

Please feel free to reach out to us with your device information, log files or order number at your earliest convenience, and we will handle your case with top priority.

Thank you for your patience and understanding.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 28, 2026

Dear Customer,

Thank you very much for your kind comment and recognition of our product!

We are thrilled that our software meets your needs and delivers a satisfying experience. Your positive feedback is a huge motivation for our team to keep improving our features and service continuously.

Thanks again for your support!

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 22, 2026

Dear Customer,

Thank you for reaching out to us regarding your iPad unlock issue. We sincerely regret that you were unable to successfully unlock your device.

At present, some functions within AnyUnlock are not yet compatible with iOS 26.5. For instance, the iCloud Activation Lock Bypass feature only supports up to iOS 26.1. Our development team is working diligently to expand compatibility with newer iOS versions and will keep optimizing the software continuously.

Could you please let us know exactly which feature you attempted to use on your iPad? If the software cannot fulfill your requirements under the current compatibility limits, we will process your refund in accordance with our official refund policy.

We appreciate your patience and understanding.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 14, 2026

Dear Customer,

Thank you so much for your kind message! We greatly appreciate you taking the time to share this positive feedback with us. It means a great deal to our entire team to know everything is working well and that you are happy with our product and service.

Your satisfaction is our top priority, and messages like this motivate us to keep refining our software, improving our features, and maintaining high-quality customer support for all users.

Thank you again for your trust and support. We hope our product continues to work perfectly for you!

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 14, 2026

Dear Customer,

Thank you so much for your fantastic review and kind words about FocuSee! We are delighted to hear that a friend recommended our tool to you, and that it has become such a helpful solution for your product demo creation. It warms our whole team to know that FocuSee is giving your content such a wonderful boost and making your product demos stand out.

We work hard every day to build a smooth, reliable tool that helps creators make clean, professional demo videos easily, so it is incredibly rewarding to see it making a real difference to your content quality. Word-of-mouth recommendations like this mean more to us than we can say, and we truly appreciate you sharing your positive experience.

If you ever want to learn more about advanced features, need guidance to refine your demo workflow, or have any suggestions to help us improve FocuSee further, please feel free to contact our support team anytime. We are always happy to help and listen to user ideas.

We hope FocuSee continues to elevate all your future product demos and content creation work! Thank you again for your trust and support.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 10, 2026

Dear Customer,

We are absolutely overjoyed to receive such a warm and detailed positive review from you, and we truly appreciate you taking the time to share your entire experience with AnyFix and our customer service team.

We can only imagine how stressful and worrying it must have been when you got your new iPhone only to face two frustrating troubles at once: a corrupted iCloud backup and a forgotten device passcode. Losing access to your important data and being locked out of your phone is undoubtedly a nightmare, and we are incredibly relieved that AnyFix managed to resolve your iCloud issue smoothly in less than 30 minutes. Our development team spends countless hours refining the tool’s operation flow to make it simple and accessible for all users, even those without professional tech knowledge, so it means the world to us that you found the software intuitive and effective.

We are especially proud that our customer support left a deep good impression on you. We always believe reliable after-sales service is just as vital as a functional product. That is why we make it our standard practice to send follow-up check-in emails after assisting users, to double-check whether their devices stay in normal condition and address any new concerns they might have later. It warms our hearts to know this small thoughtful gesture stood out to you.

It also means a great deal to hear that we could deliver the effective help you failed to receive from official Apple support during your emergency. Our core mission has always been to offer practical, user-centric solutions for all kinds of iOS system and backup errors that trouble iPhone and iPad users. Knowing we stepped in and solved your critical issue when you needed help most is the biggest motivation for our whole team to keep improving our products and support services.

Your perfect 10/10 rating and kind words about becoming a lifelong customer are the best recognition we could ever ask for. Every piece of positive feedback like yours inspires our engineers to keep upgrading AnyFix’s repair functions and our support team to maintain patient, proactive service for every user.

If you ever run into any other iOS-related troubles, please do not hesitate to reach out to us anytime. We will be ready to offer fast, dedicated assistance once again.

Thank you again for your trust, wonderful feedback and long-term support of iMobie. We wish you seamless and trouble-free use of your iPhone from now on!

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 14, 2026

Dear Customer,

Thank you very much for sharing your feedback with us, and we sincerely apologize for the frustrating experience you have had with our data recovery software and the recurring billing issue. We fully understand how upsetting it is when important data cannot be restored to your phone as expected, as well as the inconvenience caused by unexpected monthly charges. We take both matters very seriously and would like to provide a detailed explanation and resolution below.

Regarding the data recovery issue:

Our data recovery tools such as PhoneRescue and DroidKit work by scanning for residual data that has not yet been overwritten on your device storage. If certain data cannot be fully recovered, the primary underlying reason is that the original data has already been overwritten by new system files, app updates, photos or other new content saved on the phone, which permanently erases the original data structure and makes full restoration impossible. When partial scanned data still fails to be directly restored back to your device, there are two additional common factors: insufficient free storage space on your target phone to receive the recovered files, or specific data formats/types that do not support direct restoration back to the mobile device (these files may still be saved to a computer instead). Our software can only successfully restore data that still exists intact and unoverwritten in the storage, which is why some files may be detected but not directly imported back to the phone.

Regarding the monthly membership subscription billing:

Our monthly subscription plan is a recurring auto-renewal membership. The auto-renewal terms are clearly stated on our official purchase page. The monthly charge will automatically continue unless the recurring subscription is manually cancelled before the renewal date, in accordance with standard subscription practices. We deeply regret if this auto-renewal information was not noticed clearly and caused unexpected repeated charges to your card.

To resolve this promptly:

Please send your full order information (including order ID, purchase email, transaction date and amount) to our official support email cs@imobie.com, so we can verify your subscription and transaction details right away. If you wish to cancel the recurring subscription and apply for a refund, we will process your request per our official refund policy accordingly. Our team can also guide you through the steps to turn off future auto-renewal charges to prevent further unexpected billing. We can also collect relevant logs if you wish us to further check the data restore failure situation.

Again, we are truly sorry for all the trouble this has caused you, and we will respond to your message quickly once we receive your order details. Thank you for your patience and understanding.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Updated Jul 7, 2026

Dear Mr. Reynolds,

Thank you sincerely for taking the time to write out such a thorough, honest, and detailed account of your entire experience using AnyTrans and communicating with our support team Joanna over the past four weeks. We have read through every section of your feedback carefully, and we take your constructive criticism and honest observations extremely seriously.

We are genuinely grateful that you persisted in escalating your concerns and clearly outlined the logical inconsistencies in our earlier assessments, as this pushed our technical and support leadership to fully review your case and assign dedicated developers to replicate and resolve the login pop-up bug. We are relieved and pleased to confirm that the update v8.9.14 (released June 16, 2026) fully eliminated the error, and your re-test on June 29 confirmed all iCloud and app-update functions operate as intended once again. We also greatly appreciate your kind recognition of Joanna’s improved responsiveness, professionalism, and the engineering team’s diligent work once we properly focused on your issue—this positive closing feedback means a great deal to everyone involved in resolving your ticket.

We are thankful you have chosen to leave the door open for future purchases and product recommendations from iMobie, provided we sustain the higher support standard shown in the later stages of your case. Your feedback directly drives meaningful upgrades to both our software stability and customer service workflow, and we will hold our entire team accountable to avoid subjecting other users to the drawn-out, frustrating resolution journey you endured.

If you encounter any issues within AnyTrans or any other iMobie tool in the future, please reach out to our support team directly—we will aim to deliver precise, solution-focused diagnostics from your first message without delay.

Once again, thank you for your patience, detailed technical evidence, candid feedback, and for giving us the opportunity to fix this critical AnyTrans flaw and improve our overall service quality for all users.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Updated Jul 3, 2026

Dear Customer,

We are truly sorry and deeply apologetic for the terrible, frustrating experience you have had with our software and our customer service process. We fully understand your extreme disappointment and anger after spending your precious time, effort and money on our product only to find it did not work as expected.

We would like to provide you with a clear, detailed and honest explanation of the relevant system mechanism and our official service and refund policies, so we can resolve your issue properly and eliminate your misunderstandings and doubts.

First of all, we would like to explain the core reason for the repetitive identical emails you received from our support team. Our customer service system adopts an automated ticket follow-up mechanism to ensure that every user’s problem will not be neglected or missed. When our support team sends you a reply email with solutions, verification requirements or handling instructions, our system will automatically mark the ticket as pending user response. If our system does not receive any effective reply or follow-up information from the user within a certain period of time, it will automatically send standard follow-up reminder emails periodically to confirm whether your problem has been solved or if you still need further assistance from our team. These repeated identical emails are purely automatic system reminders instead of manual replies from our customer service staff. It is never our intention to ignore your feedback, repeat meaningless replies, or pretend that we have never received your messages. We will actively optimize our ticket follow-up system to avoid such confusing and disturbing repeated emails for users in the future.

Secondly, we would like to clarify our consistent service and refund principles to eliminate your concerns. It has always been our core service tenet that if our technical team fails to effectively solve users’ product problems after professional verification and repeated assistance, we will strictly abide by our official refund policy and properly handle users’ refund applications in accordance with formal procedures. We never refuse legitimate refund requests or perfunctorily handle users’ reasonable demands. Our team has no intention of delaying your problem handling or evading our service responsibilities.

To help us immediately locate your exclusive service ticket, check your problem processing progress, verify your relevant information records, and manually intervene to solve your software and refund problem for you as soon as possible, please kindly provide us with your official service ticket number corresponding to this issue.

Once we receive your ticket number, our senior customer service and technical team will prioritize your case, we will provide you with a one-to-one manual targeted reply and solution, and strictly implement our service and refund policies based on the actual situation of your case to ensure your legitimate rights and interests are fully guaranteed.

We completely understand why you feel disappointed and distrustful of our software and service, and we respect all your genuine feedback. We never intend to deceive any user, and we have always been committed to providing reliable products and responsible after-sales service for every customer.

We sincerely hope to have the opportunity to remedy your bad experience, verify and solve your problem efficiently, and restore your trust in our brand.

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jul 3, 2026

Dear Funktiago,

Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and your honest feedback.

While we are sorry to hear that the software didn't work out for you this time, we are very glad that our support team was able to assist you consistently throughout the process. It means a lot to us that you recognized our communication and willingness to help – that is exactly what we strive for with every customer.

We also appreciate you mentioning the refund process. We believe in standing behind our products, and if something doesn't meet our customers' needs, we want to make it right – whether through troubleshooting or a full refund. We're happy that this part of your experience went smoothly.

Your comment that you wouldn't rule out using our services again in the future truly encourages us. Whenever you're ready to give it another try, we'll be here to support you every step of the way – and we are always happy to provide extra guidance for anyone who feels less confident with computers.

Thank you once again for your generous review. Wishing you all the best!

Best regards,

Your iMobie Team

Reply from iMobie Inc.

Jun 30, 2026

Dear Customer,

Thank you very much for sharing your genuine experience with our unlocking tool.

We totally understand you had initial doubts after getting used to other unlocking programs, and we’re overjoyed that our straightforward instructions made the operation simple for you. It’s fantastic to know you successfully bypassed the lock within just a few minutes.

Your positive feedback means a lot to our whole team. We will keep optimizing our guides and software to bring more convenient experiences to every user. If you need any help in the future, please don’t hesitate to reach out to us.

Best regards,
Your iMobie Team

Reply from iMobie Inc.

Jun 30, 2026

Dear Customer,

Thank you so much for sharing such thoughtful and encouraging feedback about FocuSee!

We’re thrilled to hear you consider our all-in-one screen recording and editing tool powerful right out of the box with an excellent user experience. It means a lot that you find FocuSee more refined and stable than Screen Show, and we greatly appreciate you highlighting our cross-platform support for Windows and mobile devices that boosts the tool’s versatility.

Your kind words serve as fantastic motivation for our development team to keep refining features continuously.

If you ever have suggestions or run into any issues while using the software, our support team is always here to help.

Thanks again for your valuable review!

Best regards,
Your iMobie Team

Reply from iMobie Inc.

Updated Jun 30, 2026

Dear Customer,

Thanks a lot for your messages, but I am sorry for the inconvenience.
To help our technical team investigate thoroughly and offer effective fixes, could you please tell us which specific product you’re using, such as DroidKit, AnyFix, AnyUnlock or other software? Meanwhile, kindly describe your exact problem in detail, including error messages, stuck procedures or abnormal phenomena when operating the program.

You may also send your software logs to our official email cs@imobie.com. Once we receive your detailed description and log files, our technicians will carefully analyze your case promptly.

Looking forward to your reply soon.

Best regards,
Your iMobie Team

Reply from iMobie Inc.

Updated Jun 30, 2026

Dear Customer,

We sincerely apologize for the frustrating experience you have encountered with our product and support service, and we deeply regret that you hold such negative impressions about our brand and refund policy after using our software. We fully understand your disappointment when the tool failed to meet your expectations, and we would like to clarify all your concerns in detail with complete transparency.

First of all, we want to clearly state our official refund rule: if our product cannot resolve your technical issues or you are unsatisfied with its performance after use, you are fully eligible to submit a refund request, and our support team will strictly process your application in accordance with our official refund policy. We never ignore or evade any legitimate refund requests from users. When our technical team proposes troubleshooting solutions to you, it is purely out of the hope of resolving your problem and letting you get the expected use effect; this will not stop you from applying for a full refund at any time if you still feel unsatisfied after trying the provided solutions.

Regarding the automatic subscription renewal fee you mentioned, this charge is not an arbitrary extra deduction from our side. All our monthly, quarterly and annual subscription plans are set to auto-renew by default to guarantee uninterrupted software service for users. If you do not wish to continue using the service, you need to manually cancel the subscription before the renewal date to avoid automatic billing. To help users easily turn off auto-renewal by themselves, we have specially created a dedicated self-service cancellation guide page: https://www.imobie.com/support/cancel-subscription.htm, which contains complete step-by-step operation tutorials for all payment channels. We guess you may receive the unexpected charge because you did not cancel the subscription in advance, which has brought you unnecessary economic loss, and we feel extremely sorry about this.

We never intend to delay or reject valid refunds, nor will we maliciously deduct extra fees from users. Every customer’s feedback is extremely important to us, and we take every negative comment seriously to optimize our after-sales service and product experience. If you are still willing to give us a chance to handle your case properly, please reply to us with your order number, and we will immediately review your refund application and follow up the whole progress for you.

We once again apologize for all the troubles and unpleasant feelings we have caused you.

Best regards,
The iMobie Team

Reply from iMobie Inc.

Jun 26, 2026

Dear Customer,

Thank you sincerely for leaving such warm and encouraging feedback. Our entire team is overjoyed to see your wonderful review.

We are delighted beyond words that FocuSee has turned out to be exactly the screen recording tool your team has been searching for. It has always been our core goal to build reliable, easy-to-use recording software for business professionals who need to make polished demonstration videos for client communications. We are thrilled that our program helps you capture high-quality screen recordings and deliver vivid presentations to your clients effortlessly.

Your genuine praise serves as powerful motivation for our development team. We will keep refining the recording stability, optimizing video output quality, and adding more practical features to continuously elevate your video creation experience.

We truly appreciate you taking valuable time to share your experience publicly. May your client presentations go smoothly and your business thrive.

Best regards,
The iMobie Team

Reply from iMobie Inc.

Updated Jun 30, 2026

Dear Customer,

We are incredibly grateful for your wonderful review and sincere recommendation of FocuSee!

It brings our entire development team immense joy to know that you found our tool through Gemini while searching for a screen recorder with automatic zoom in and zoom out functionality, and that our unique 3D zooming effect managed to exceed your expectations and leave you deeply impressed.

We built this cursor magnification and 3D zoom feature specifically for creators who make SaaS tutorial videos, just like you. It is our goal to make instructional content more engaging by drawing viewers’ attention precisely to key operating steps on the screen. We are thrilled that FocuSee has become your regular go-to tool for crafting high-quality customer tutorial content.

Your positive feedback is our greatest motivation to keep polishing our features, optimising performance, and developing more practical video editing functions for content creators.

Thank you again for taking the time to share your genuine experience with other users. We wish you continued success with your SaaS business and many fantastic video creations ahead.

Best regards,
The iMobie Team

Reply from iMobie Inc.

Updated Jun 30, 2026

Dear Customer,

We are truly sorry to hear that you have had such a frustrating experience using our app.

We would like to give you a detailed explanation about the issue you encountered. This freezing problem at 50.1% occurs in rare cases specifically on Samsung devices that have installed the latest official security patches. Our R&D team has already made this a top priority and is actively optimizing the FRP bypass algorithm to adapt to the newest Samsung security patches and deliver more stable unlocking performance in upcoming software updates.

Meanwhile, to help our technical specialists find a targeted solution for your Samsung device, we kindly send the log file from DroidKit and send it to our official support email: cs@imobie.com. Our engineers can conduct an in-depth inspection of your case and provide feasible troubleshooting guidance as soon as possible.

If you no longer wish to continue troubleshooting and would like a refund instead, we will strictly comply with our official refund policy to process your full refund request without extra hassle.

Once again, we offer our deepest apologies for all the frustration and inconvenience this technical failure has brought you.

Thank you for your patience and understanding.

Best regards,
Your iMobie Team

Reply from iMobie Inc.

Updated Jun 17, 2026

Dear Customer,

We are truly sorry to hear that our software cannot remove your device’s activation lock. We completely understand your disappointment and frustration when the software cannot deliver the result you expected, and we sincerely apologize for the unpleasant experience this has brought you.

Our team takes every user’s feedback seriously, and we would like to work with you to properly resolve this matter as soon as possible.
To ensure I can assist you effectively and figure out the root cause of the failure, could you please confirm your device’s exact model and its current iOS version? We have different supported device lists, which I have outlined in full detail below for your reference:

Supported Devices & iOS Versions

**iOS 12.0 to 16.7.16 (With Jailbreak)

iPhone: 5S, 6 / 6 Plus, 6S / 6S Plus, 7 / 7 Plus, 8 / 8 Plus, X, SE (1st generation) 
iPad: iPad (3rd-7th gen); iPad Air (1st-2nd gen); iPad mini 2, 3, 4; 
iPad Pro: 9.7-inch (1st gen), 10.5-inch (2nd gen), 12.9-inch (1st-2nd gen) 
iPod Touch: iPod Touch (6th, 7th generations)

**iOS 17.2 to 26.1 (Without Jailbreak)

iPhone: XS, XS Max, XR, iPhone 11–17 full range 
iPad: iPad Pro (all 11-inch models / 12.9-inch 3rd gen & later), iPad Air (3rd gen & later), iPad mini (5th gen & later), iPad (8th gen & later).  

Please kindly check whether your iPhone or iPad falls within the above compatible scope.

If your device or iOS version is not listed in our supported range, this explains why the activation lock removal process kept failing. Under our official refund policy, we can process a full refund for your order without extra procedures once you confirm the incompatibility.

If your device matches our supported list but the unlock still failed after repeated attempts, please export the software log files and send them to cs@imobie.com. Our professional technical team will analyze the logs step by step, locate the specific error, and provide targeted troubleshooting guidance for you.

We never want our customers to bear unnecessary losses due to compatibility or technical issues. Whether you need technical troubleshooting or a direct refund, we will fully cooperate with you to reach a satisfying solution.

Once again, we apologize for the trouble and letdown you encountered. We look forward to hearing from you to make this right.

Best regards,
Your iMobie Team