iMobie Inc. Reviews 

Reply from iMobie Inc.

Mar 20, 2026

Dear Catherine Lowrance,

Thank you for your feedback, and we’re truly sorry to hear that the product didn’t meet your needs.

We understand how frustrating it can be when your iPad is not compatible with the feature you were hoping to use. While AnyUnlock does support a wide range of devices (iOS 5 and above) for many core functions such as screen unlock, Apple ID removal, and MDM bypass, certain features do have device and system limitations. In some cases, older devices may not be supported for specific functions.

We always aim to clearly outline these limitations within the software and guides, but we sincerely apologize for any inconvenience or confusion caused.

If the feature you need is not supported on your device, please don’t worry — you can contact our support team at cs@imobie.com with your order details, and we will be more than happy to assist you further, including arranging a refund in accordance with our refund policy.

Thank you for your understanding, and we’re here if you need any further help.

Warm regards,
iMobie Support Team

Reply from iMobie Inc.

Mar 20, 2026

Dear Michelle,

We’re really sorry to hear about your experience and understand your frustration.

It seems you may be referring to compatibility with newer devices while using AnyUnlock. For most core features (such as screen unlock, removing Apple ID, and bypassing MDM), AnyUnlock supports a wide range of devices running iOS 5 and later. However, some specific features do have limitations, especially on newer devices and systems—for example, the iCloud Activation Lock bypass feature may not yet support certain latest models.

These limitations are clearly outlined in our software interface and user guides, but we understand this can still be disappointing.

If your device is not supported for the feature you need, please feel free to contact our support team at cs@imobie.com. We’ll be happy to review your case and arrange a refund in accordance with our refund policy.

Thank you for your understanding.

Warm regards,
iMobie Support Team

Reply from iMobie Inc.

Mar 20, 2026

Dear Kamel El Gabli,

Thank you so much for your kind words and recommendation!

We’re truly delighted to hear that you’re satisfied with our support, response speed, and overall service quality. Your feedback means a lot to us and motivates our team to keep delivering the best possible experience.

If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help!

Warm regards,
iMobie Support Team

Reply from iMobie Inc.

Mar 13, 2026

Dear Tobias Boden,

Thank you very much for taking the time to share your feedback! We’re delighted to hear that you are enjoying our software and service. Your support truly means a lot to us.

Our team is always working to improve the software and provide an even better experience for our users. If you ever have any suggestions, questions, or need assistance, please feel free to reach out to us anytime — we’ll be happy to help.

Thank you again for your trust and support!

Best regards,
The iMobie Team

Reply from iMobie Inc.

Mar 12, 2026

Dear Customer,

Thank you for sharing your feedback. We’re sorry to hear that your problem has not been resolved yet, and we truly apologize for the inconvenience this may have caused.

To better assist you, could you please contact our support team with more details about the issue you encountered? It would be very helpful if you could also include screenshots, a short video of the problem, or the log files from the software. Our technical team will carefully analyze the information and provide you with a suitable solution as soon as possible.

You can reach us at cs@imobie.com, and our team will be happy to continue assisting you until the issue is properly resolved.

Thank you for your patience and understanding.

Best regards,
The iMobie Team

Reply from iMobie Inc.

Mar 9, 2026

Dear Артём Драчков,

Thank you so much for your wonderful feedback! We’re thrilled to hear that FocuSee has been your go-to tool since 2025 and that its automatic zoom feature has been so helpful for your screencasts. Your recommendation means a lot to us!

We’ll continue working to make FocuSee even better and more flexible for all Windows users. If you ever have any suggestions or ideas for new features, we’d love to hear them.

Thanks again for your support!

Kind regards,
iMobie Support Team

Reply from iMobie Inc.

Mar 6, 2026

Dear Peter Wilkinson,

Thank you for sharing your feedback. We are truly sorry for the frustration and misunderstanding this situation has caused.

First, we would like to clarify some background. FocuSee was acquired by the iMobie team on November 14, 2024, and since then all user accounts have been gradually migrated to the new iMobie system. Based on your description, it is very likely that your purchase through AppSumo was made before the acquisition.

On September 25, 2025, we released FocuSee V2, which introduced major upgrades compared with V1. One of the most notable improvements was the integration of AI-powered features, along with significant performance and stability enhancements.

According to the policy that applied to the pre-acquisition AppSumo deal, your license should be eligible for a free upgrade, and we can also provide 50 AI credits as a courtesy. It appears that during the support process, our team may have mistakenly applied our newer licensing policy, which resulted in you receiving incorrect information. We sincerely apologize for this mistake.

After migrating to the iMobie system, we adjusted the licensing structure:

● Orders before August 25, 2025 were eligible for updates within V1.

● Orders after that date were sold directly as V2 licenses.

● Lifetime licenses include upgrades up to V2, while subscription plans (monthly or yearly) allow users to access future versions as long as the subscription remains active.

Because of this transition period—especially for users between November 14, 2024 and August 25, 2025—some users who originally purchased V1 also hoped to experience the improvements introduced in V2. To accommodate these requests at the time, our team explored several solutions to help users access the newer version, which unfortunately may have caused confusion about our intentions. We sincerely apologize if this gave the wrong impression.

Your case should follow the earlier AppSumo policy, and we would be happy to correct this.

If possible, please contact our support team at cs@imobie.com with your purchase details. We will review your case promptly and ensure that your account benefits are properly adjusted.

We truly appreciate your support and thank you for bringing this to our attention.

Warm regards,
Your iMobie Team

Reply from iMobie Inc.

Mar 4, 2026

Dear Gábor Gróza,

Thank you so much for your great feedback!

We’re thrilled to hear that your experience was simple and fast—that’s exactly what we aim to provide. Making powerful tools easy and efficient for our users is always our top priority.

If you ever need any help or have suggestions to share, please feel free to reach out. We’re always here for you.

Warm regards,
Your iMobie Team

Reply from iMobie Inc.

Mar 4, 2026

Dear Jeff Denny Band,

Thank you so much for your thoughtful and detailed review!

We’re truly delighted to hear that our platform helped you resolve the issue with your iPad. It means a lot that you followed the instructions carefully and were able to find the right solution in the end.

We also appreciate your understanding regarding the product selection. Sometimes choosing the correct feature can be a bit confusing, so we’re always happy to help clarify and make things right—including arranging a refund when appropriate. Your recognition of our patience and politeness genuinely encourages our whole team.

Your recommendation is the highest compliment we could receive. Thank you again for your trust and support!

Warm regards,
Your iMobie Team

Reply from iMobie Inc.

Mar 4, 2026

Dear Paul,

Thank you for sharing your experience with us.

We’re truly sorry to hear about what happened with your WhatsApp data. We completely understand how frustrating it can be to lose important messages—especially during a transfer when everything seems like it should be safely backed up.

In situations where WhatsApp data hasn’t been backed up locally or to cloud storage in advance, recovery can unfortunately be very limited. Our software can only retrieve data that still exists in a backup or remains stored on the device. Once it has been fully overwritten or removed without a backup, there may sadly be no technical way to restore it.

That said, we’d really like to review your specific case again to make sure nothing was overlooked. Please feel free to contact our support team (cs@imobie.com) with more details about your device type, system version, and the exact steps you followed. We’ll be more than happy to double-check and see if there’s anything else we can do for you.

Thank you again for your honest feedback—it helps us continue improving our products and guidance.

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Mar 4, 2026

Dear Ben,

Thank you so much for taking the time to share such a thoughtful review!

We’re truly delighted to hear that FocuSee has grown with you and exceeded your expectations over time. It means a lot to know that the continuous updates and new features have made a real difference—especially to the point where you chose to migrate from other software and feel confident staying with us.

We’re especially happy to hear that FocuSee is supporting your YouTube educational content. Helping creators produce clear, engaging videos is exactly what we aim for, and your feedback reassures us that we’re on the right track.

If you ever have suggestions, questions, or need assistance, please feel free to reach out anytime. We’re always here for you.

Warm regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 27, 2026

Dear Rimas Albert,

Thank you so much for sharing your experience!

We’re thrilled to hear that FocuSee is working fast and reliably for your product recording needs. It’s wonderful to know that our tool is helping you work efficiently.

Your kind words mean a lot to us. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always here to help.

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 27, 2026

Dear Vinz,

Thank you so much for sharing your experience!

We’re really glad to hear that FocuSee is working seamlessly for you on both Mac and Windows, and that it’s making your workflow easier. Your support and feedback mean a lot to us.

We also appreciate your suggestion regarding our customer service. We’ll continue working to make our support faster and more human-centered.

If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear Mark Guindon,

Thank you so much for sharing your experience!

We’re truly happy to hear that DroidKit was able to help you unlock your tablet and resolve the FRP issue. We completely understand how stressful it can feel when a device seems unusable, so it’s wonderful to know everything worked out for you.

Your kind words mean a lot to us. If you ever need assistance again in the future, please don’t hesitate to reach out—we’re always here to help.

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear Customer,

We’re truly sorry to hear about your experience and completely understand your frustration.

To help us assist you properly, could you please provide more details about the product you purchased and the specific issue you encountered? Kindly send this information to our support team at cs@imobie.com. We will carefully review your case and do our best to resolve the issue for you.

If, unfortunately, we are unable to solve the problem, we will process a refund for you according to our refund policy.

Thank you for your patience and understanding—we truly want to make this right for you.

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear Anne,

Thank you so much for sharing your experience!

We’re thrilled to hear that our software helped significantly reduce your video preparation time and made your first video a stress-free experience. It’s wonderful to know that it contributed to a smooth and enjoyable process for you.

We truly appreciate your support and kind feedback. If you ever need assistance or tips for future projects, we’re always here to help!

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear Linky Nox,

We’re truly sorry for the frustration you’ve experienced, and we completely understand how upsetting this situation must feel.

First, regarding the delayed response — from February 15th to 23rd, part of our team was away due to a company‑arranged trip, which unfortunately caused a backlog in replies. This is not the level of support we aim to provide, and we sincerely apologize for the delay.

About the FRP bypass issue on your Redmi Note 13 Pro+ 5G, there are several possible reasons why the bypass may not have worked as expected, such as:

A temporary system error

The device not successfully entering factory mode

Selecting an incorrect Android OS version

The process being interrupted during execution

Could you please double‑check these points, restart the program, and try the process again following this guide carefully?
https://www.imobie.com/guide/droidkit/bypass-frp-lock.htm

If you have already followed all the instructions and the issue still persists, we are truly sorry for this rare situation. To help us diagnose it properly, we will need:

The program log file

A short screen recording of the entire operation process

Confirmation of the exact device model and Android version

Please send these to cs@imobie.com, and our Development Team will analyze everything carefully and provide you with a solution as soon as possible.

Regarding your refund concern, please rest assured that if the issue cannot be resolved, we will assist you with the refund accordingly. Our goal is to make this right for you.

Thank you for your patience, and we truly hope to resolve this for you quickly.

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear John Raace,

Thank you for your feedback, and we’re sorry to hear that the interface caused confusion.

We’d like to clarify how activation works for our products DroidKit and AnyUnlock:

If you purchased a single function, the activation button in the top-right corner will remain visible. However, the lock icon for the specific feature you purchased will disappear, indicating that this feature is fully unlocked.

If you purchased the full toolbox, once activation is successful, the top-right activation button will disappear entirely, and you’ll be able to use all features of the software.

We hope this helps clarify how the activation display works. If you have any further questions or need guidance on checking your activation status, please don’t hesitate to reach out—we’re always happy to help!

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear David Vroon,

Thank you so much for sharing your experience!

We’re thrilled to hear that our software worked perfectly to unlock the iPhone with the disabled linked account. It’s always great to know that our solution helped you regain access smoothly and efficiently.

We truly appreciate your trust and support. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help!

Kind regards,
Your iMobie Team

Reply from iMobie Inc.

Feb 26, 2026

Dear Max xxin,

We’re truly sorry for the frustration and completely understand how upsetting this experience must have been.

From February 15th to 23rd, our team was away on a company‑organized trip, which unfortunately caused delays in responding to support requests. We sincerely apologize for the inconvenience this may have caused and appreciate your patience.

If your previous ticket has already been closed, we kindly ask you to submit it again. We promise to prioritize it and do our best to help you resolve the issue as quickly as possible. We really want to make sure you feel supported and that this gets sorted out for you.

Thank you so much for giving us another chance, and we truly hope to turn this experience around for you.

Warm regards,
Your iMobie Team