IMO Car Wash Reviews 

37,728
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 19,606 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally polite, welcoming, and helpful, which makes the overall process remarkably smooth and efficient. Many people also appreciate the fair and budget-friendly pricing, pointing out that their vehicles look sparkling clean and well-maintained afterward. Some reviewers were not happy with the cleaning results, noting that certain stubborn spots, bird droppings, or residues unfortunately remained on the car after the wash. Others mentioned that a few attendants could occasionally be unwelcoming, dismissive, or uncommunicative when consumers selected the cheaper service options.

What people talk about most

Service

Consumers find service to be ambiguous, with many reviewers praising the friendly staff, careful pre-washes,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that attendants are polite, helpful... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers reporting that cars were left very... See more

Product

People report ambiguous experiences with product, as some consumers found that the washes effectively removed... See more

Price

Customers had ambiguous experiences with price, as some reviewers appreciated the affordable rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cleaning of the car and the workers were amazing although although I paid online for the basic plus which also cleans under the car and when going rhrough thr car wash it highlighted the basic whi... See more

Company replied

Rated 4 out of 5 stars

Fast and straightforward process, friendly staff, and fair prices. However, the car didn't get completely clean; in particular, insect residue on the front wasn't fully removed.

Company replied

Rated 4 out of 5 stars

It’s a car wash, the staff at the branch I used were friendly. Could be cheaper, but then, it’s a (largely) automated car wash and hopefully better maintained than a standard petrol station one.

Company replied

Rated 4 out of 5 stars

Excellent wash. Would give 5 stars b ut the price board was nowhere near the QR code sign so we had to pay extra for what we actually wanted. Clearer signage needed please.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

38k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(37,728)

33,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My reference number is 150078847

My reference number is 150078847, I washed my car in IMO Göttingen with Ceramic wash program. But the person in washing center done a Normal wash setting, i am sure Ceramic waxing is not done over my car. I just asked him, whether Ceramic done or not.

15 October 2026
Rated 1 out of 5 stars

Rude & poor customer service

I regularly have our cars washed at the Northwich branch, each once a fortnight so am familiar with the Ultra HD program.

Going through the car wash it was apparent the program was not as normal, or had been incorrectly selected. There was no Ultra HD spray before the drying program as normal.

I tried to bring this to the attention of the attendants who could not understand me so called the owner who was extremely rude over the phone. He was clearly not interested in my issue and was saying been program had been changed and they were not making money on these washes.

I have also had issues with him before, two weeks earlier when the program was working as it should I drove around with my QR code for a pre paid wash for him to walk towards my vehicle and see I had a pre paid QR code and mutter “pain in the arse” and walk back to the office for his code reader.

I am extremely disappointed by the service delivered at the northwich branch.

14 October 2026
Rated 1 out of 5 stars

Shocking

The only thing this car wash cleaned was my wheels and bonnet. Worst car wash ever .guy even sprays it first lack of effort from him i think .thought the fact i paid for HD it would have been good .save your money get stevie wonder to wash it .......

16 October 2026
Rated 1 out of 5 stars

Rubbish

My car was still wet when the wash was finished so the car looked ok. When it was dry it was still dirty and the car is covered in water marks. The tripple foam i paid for didn't happen. The guy with the jet wash may as well not been there (rude). Never use you again.

16 October 2026
Rated 5 out of 5 stars

Kind patient staff

I had pre paid for my car wash which was so easy to do but even though I had done that I was asked if I had blue light which I do and was guided through my blue light app to receive some free offers, the staff are very kind and patient when I had an issue with my auto start/stop engine. I highly recommend the branch at Cribbs Causeway Bristol

14 October 2026
Rated 4 out of 5 stars

I’ve been using your facilities for a…

I’ve been using your facilities for a little while now and it does vary from place to place but one thing that let them down is a strong smell of sulphur understand you can reuse some of your water specially whilst there’s a restriction from time to times i.e. hose pipe bands and water shortages, but surely there’s something you can do to help neutralise that egg Pogi smell many thanks for listening Mr. A Joyce.

14 October 2026
Rated 1 out of 5 stars

Broken car wash

The car was broke when I was 1 car away from going in, had 2 cares behind me had to reverse out at a dodgey angle and still not had my car washed

16 October 2026
Rated 5 out of 5 stars

Excellent service

I use the Merthyr Tydfil branch of IMO at least twice a mouth and always have a great experience. The staff are always very friendly and helpful and my car always looks great after.

16 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look