IMO Car Wash Reviews 20,185

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, often noting their efficiency and attention to detail. Many people appreciate the quick service and the overall effectiveness of the car wash, with some highlighting the excellent valeting services and the thorough cleaning of their vehicles. Reviewers frequently mention the fair pricing and the convenience of the service. However, some customers were dissatisfied with the quality of the wash, specifically mentioning issues like streaks, water spots, and wheels not being cleaned properly. A few other people also felt that the drying function was inadequate, leaving their cars still wet. There were also occasional reports of equipment not working correctly and, in rare instances, concerns about vehicle condition or issues with bonus wash programs.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the fast service, friendly staff,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the exceptional attention to... See more

Staff

Consumers generally express satisfaction with the staff, frequently describing them as friendly, helpful, and... See more

Product

Customers consistently note ambiguous experiences with the product. While many reviewers report their car... See more

Price

Users describe ambiguous interactions with price. While many reviewers found the prices fair, affordable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff always polite and professional shame they don't spend time on your wheels but other wise it's quick an gives my freelander2 a sparkle

Company replied

Rated 4 out of 5 stars

It was relatively painless, but this was the first time I used a drive through car wash, so I wasn't sure what I was supposed to do. There were no instructions on the web site. There were small pos... See more

Company replied

Rated 4 out of 5 stars

The staff member was helpful when I went and saw him. The whole process was straightforward and easy. I didn't see any where the opening times at the site so I went out of my car in the end to find... See more

Company replied

Rated 4 out of 5 stars

Attendant good with pre wash n help with wash selection/payment, wash ok but drying process left streaks on glass n bodywork.

Company replied


Company details

  1. #9 of 9 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info


3.8

Great

TrustScore 4 out of 5

20K reviews

5-star
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Rated 3 out of 5 stars

Improvement required to justify the high prices

Preliminary cleaning with steam cleaner was insufficient, as dirt residue remained on the side sills after cleaning.
First roller on the right side was defective and didn’t clean anything.
Insufficient drying, especially on the rear of the vehicle.

28 April 2026
Rated 2 out of 5 stars

Convenient location, poor results

The location is very convenient and the service is quick, but unfortunately, the results have been disappointing. This was my second visit, and both times the car remained quite dirty in the front and back. I don’t expect a 'sparkling' hand-wash finish from an automated service, but it barely made a difference. Additionally, the staff weren't particularly welcoming or kind. Great for a quick rinse, but not if you actually want a clean car.

28 April 2026
Rated 3 out of 5 stars

The wash job left a lot of water in the…

The wash job left a lot of water in the car, which translated to a lot or water stains, all around the car. It is advertised that the customers use the vacuum for free, but we have to take chips from the service team, that did not provided right away, I had to walk in and ask for it, and also the time is not enough, so I had to take a second chip, which made me receive a discontent gaze from the staff, and even so, I could not vacuum the car as needed.

28 April 2026
Rated 2 out of 5 stars

Vehicle had a lot of dirt marks and the…

Vehicle had a lot of dirt marks and the grill on the car was left dirty on it still after the wash so I was very disappointed.

After getting home I had was to went back over it with a cloth and some water, that take me over an hour.

26 April 2026
Rated 5 out of 5 stars

Great service

Drove in, used easy pay on my phone. Attendant dealt with the pre wash efficiently and quickly. Through the car wash with no problems.
Clean car = happy happy!
Will use it again! 😁

28 April 2026
IMO Car Wash logo

Reply from IMO Car Wash

A6170286,

We appreciate you sharing your experience! We're happy the easy pay and pre-wash service were efficient, and that you were pleased with the car wash. We look forward to seeing you again!

IMO Car Wash

Rated 2 out of 5 stars

After leaving and getting back to the…

After leaving and getting back to the house the amount of dirt still left on the car is unacceptable. Even to the point water that was dirty has dried and the car still looks dirty although I paid for the highest option available

28 April 2026
IMO Car Wash logo

Reply from IMO Car Wash

:) ,

Thank you for letting us know about the unsatisfactory wash. We regret to hear that your car was still dirty despite selecting our highest-level option. Please contact us through our website, so we can investigate this issue.

IMO Car Wash

Rated 5 out of 5 stars

Great customer service very friendly

Great customer service very friendly

28 April 2026
IMO Car Wash logo

Reply from IMO Car Wash

Colum Lynch ,

We appreciate your kind words! It's wonderful to know our team provided friendly, great service. We hope to see you again soon!

IMO Car Wash

Rated 4 out of 5 stars

Quick and simple when you get to the…

Quick and simple when you get to the front of the queue. Choose your 'wash' time to avoid delays. Plenty of options to tempt your wallet/ credit or debit card. Brings a shine to the paintwork and despatches the pollen and dust.

25 April 2026
IMO Car Wash logo

Reply from IMO Car Wash

Derek Barnard,

We're glad you found our service quick and effective at removing pollen and dust. We appreciate your feedback regarding the wait times and the variety of options available. Thank you for your review!

IMO Car Wash

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