G.B.C Reviews 

I requested a quote from ImpraGas online and was impressed by their response. Alex turned up early and was very professional and knowledgeable. He took measurements of my water flow and made recommendations for a new boiler in line with my requirements. A quote was supplied on the spot, by e-mail, and a full explanation given as to the services supplied, including a glossy brochure with everything clear and easily understood. I have yet to decide on whether to proceed with their quote but it does seem very reasonable and I was very impressed by the service so far. I have received follow up calls from their customer service department to check that I was happy with Alex and so have been able to provide this as positive feedback.

I have had a survey done and have been impressed, very informative and gave good advice on what boiler i will need for my property.
Thanks

Good honest sales man, gave me good information and left me to decide.

Andrew was very polite and extremely knowledgeable on his subject,
He carried out the survey and then gave advice on the best boiler and system for my home.
The quotation was given immediately followed by a written quote by e-mail.
I am currently reviewing the quote with a future intention of placing the order.

Alex came to do a survey for a new boiler quotation. Explained everything in detail and answered all our questions. Conducted a thorough inspection and spent time going through all his findings with us. As we've already had 2 quotes in and knew what we were being charged for the same service we made the decision there and then to choose ImpraGas.
New boiler installation is booked for this week.

Very professional. Quotation. Threw new ideas at us for our boiler where to place.
Phoned to let me know eta. Really friendly. Felt at ease . No pressure.
Very pleased with quote.

Very professional quotation visit. Very helpful in identifying my requirements. However the quote given was slightly higher than the one for same work provided by British Gas. Best regards Tony

We had a new boiler installed by ImpraGas at the end of October and by December 30 it packed up. After several calls we finally got an engineer on the phone who insisted it was the boiler that was at fault so four days after the break down a boiler engineer (won't name the make as it would be unfair) came around and found no fault but said the Salus remote was the problem as it would not pair with the wall controller and hence the boiler. Several calls to ImpraGas later with broken promises to call us back, we finally established the earliest they can send someone out is the end of January to have a look. So while we can switch the boiler on and off manually, we can't control the temperature or set it to come on in the mornings and go off at certain times. This during one of the coldest months of the year. The customer service is non-existent and there is a huge trail of empty promises. At one stage I was put on hold for 14 minutes because I believe the operator recognised the number and did not want to pick up. When I called from another number, the pick-up was instant. This after the same operator promised faithfully we would get a call between 9-10am on Saturday morning ... still waiting. Shabby - how did they get installer of the year?

Very poor company. Seems to not be able to keep to there word. Still having on going issues after nearly 2 months. People fail to get respond to messages and emails... Not really many good things to say if I'm honest....

Since writing this I have finally received a message for the owner of this company Being extremely rude.

He has confirmed that he will not be happy honouring the original agreement. This review should not be taken down as the company needs to be exposed for what they really are.

thank you Impragas. Excellent service. Gabriel was helpful polite and punctual. Service completed.

Helpful sales person. Price higher than British Gas!

An incident requiring the Gas Emergency service to attend could have resulted in an explosion or even worse, death of my father. This Impragas boiler install, is being investigated due to the shoddy workmanship and dangerous non compliance of this company. Gas Safe representing HSE are inspecting this Impra Gas installation of my fathers boiler. 1 star is too much.

Impragas annual boiler service was carried out efficiently. The Engineer was knowledgeable and carried out work professionally.Very pleased with the company service.

New boiler installed by Impra gas Jan 2019, professional work and finish. Competitive price and service.

Very good an reliable service, quick turn around time on call outs on any heating issues.

Had to rebook service due to internal issue but all managed well.

Alex was a very pleasant salesperson and member of your team. He went through a few options with us and has responded quickly to any further questions we have had since his visit.

I WAS VERY PLEASED WITH THE SERVICE I RECEIVED FROM THE IMPRAGAS REPRESENTATIVE FROM START TO FINNISH. HE ARRIVED ON TIME AND EXPLAINED IN DETAIL WHAT I REQUIRED. HAVING COMPLETED THAT PART OF IT WE GOT DOWN TO THE TO THE PRICE FOR THE JOB WHICH I THOUGHT WAS A VERY GOOD PRICE SO WITHOUT THINKING ABOUT IT ANY MORE WE WORKED OUT THERE AND THEN WHEN THE JOB WOULD START. IF THE FITTING GOES AS GOOD AS THE SERVICE I HAVE RECEIVED UP TO PRESS I WILL BE VERY HAPPY. E B SMITH

Had the boil installed 4 months ago. The engineer set the temperature of the heating too low and therefore each time I switched on the heating it would cut out within a few seconds. On contacting the company an engineer came out and reset the boiler to a higher temperature which sorted of the problem out. However, 3 weeks ago the pipes in airing cupboard started to leak and I contacted the company. I was told somebody would be in touch the following day but nobody did. Phoned 3 days later and spoke to another member of staff who apologised and said she would come back with an answer the following day but the engineer was not available and no one could give me a date as to when the repair would go ahead. The water was now dripping through my ceiling into the lounge and the whole of the airing cupboard was squishy with water. I had to turn the valve shut to stop it from dripping. Each time I needed water, I had to go up stairs and turned the valve on, use the water for 10 or 15 minutes and turn the valve shut again. After speaking to a third member of staff I was finally able to get an engineer to come out after 2 weeks. He was the same person who installed the boiler and he left saying the part needed to be replaced and he would send somebody else to do that. 4 days later another engineer arrived who had nothing to do with the leak in the pipes and was there to sort out a problem with the boiler when it was working fine. He phoned the company expressing his displeasure at wasting his time and asked them to send an engineer as soon as possible because of the leak through the ceiling. Nothing happened for 5 days and when I called back I spoke to another member of staff who went through the same drill again and told me he could not guarantee when and if an engineer would come out but would contact the customer services. I asked to speak to somebody higher up but was told this was not possible. I asked him how I could leave a feedback and he did not know. So three weeks down the line I still have a leak in the upstairs cupboard and have to turn the Valve off once I finish having a shower. I am shocked that this kind of service does not incur punitive measures from either the company bosses or perhaps someone who regulates and ensures companies meet a minimum standard.

Excellent friendly service. Explained the product very well, and was able to provide me with an install date that suited me.

Poor service, just interested to get permission for installation but after installation, service is very poor. Our new Boscj boiler worked for 10 days. No problem is in new boiler but probably faulty wiring by impragas engineer