G.B.C Reviews 

Phil,Colin and Mike took out my old storage heating out and installed full gas central heating in 2 days. The service was excellent. I was consulted every step of the way, there was very little mess and even the carpets were relaid. I fully recommend this company.

The company doesn't seem to be operating professionally like other companies operating in this pandemic situation. It should at least have skeleton staff to man the phones, answer emails and messages.
I am been trying to contact them unsuccessfully for the past 4 weeks.

Pravin Merai
020 8864 8911

I have been trying to contact Impra gas for several weeks by phone, email and online chat, but, have so far had no conversation or contact with them.
This week the phone rings 5 times then cuts to the engaged tone,
( how do they manage that).
I have 2 properties which require service and Gas safe inspections, so looks like we'll have to pay a local company to do the work.
Pretty poor service, is it anything to do with the new owners?????

We had a boiler installed last year. The contract includes annual servicing provided the client makes an appointment within 30 days of the due date.
We contacted them on 26th May, by phone and were unable to make contact. Subsequently we wrote an email on 2nd June, and tried phoning a number of times since. We have failed to get any response.
We are unable to make the appointment which they insist is made before 26th June.
Very concerned that they are defaulting on their servicing obligation.

A customer with a Vaillant boiler.
Suggest that you assume Impragas has parked themselves. Hence their after sales service is parked too.

Suggest you contact Vaillant Service direct on 01773 828100, routing through General enquiries 3, Tech Advice 3, Tech Spt 1, Vaillant Help uk, service team 2, Annual Service or Warranty Fault.
Very listening, sorted and helpful.
Check you are properly registered with them at the installation place. Worked for me, should do for you too. Best of luck!

I am shocked and disgusted at how Impragas has closed and not shared this information with their current customers. I tried calling the customer service number today to get a engineer booked in as my boiler stopped working. I live with a elderly person who relies on heat and hot water.
What is the point of having warranty and service pack for 10 years when you don't even pick up the phones.
Who is going to fix my boiler?? Who is going to call me back?
I am beyond livid.

When are you planning to re-open?
It is strange to close whole company for indefinite time. What about your existing customers? We paid for a 10 year service of our boiler and now our house sell is on hold due to not having valid inspection certificate while i cannot reach anyone in ImpraGas for weeks on end.

ImpraGas goes from appalling to even worse. They called me within an hour of my review. They had no explanation for the total failure to offer any service since March although they agreed they were indeed an essential service. They could not explain why their senior engineer, having left be with a part on order in March, failed to follow up at all.He must have been very busy indeed. The customer service person was very courteous and promised a comprehensive reply within one hour and then one day. Three days later I have heard nothing. They have even broken their promise to arrange a convenient time for the engineer to visit. If I had wanted a new boiler I am sure that would have been installed without delay. But honouring a contractual warranty is of no importance whatsoever. Two texts and a phone message have been unanswered. I wonder if the new owner knows what he has taken on. Perhaps I will have the opportunity to ask him.

When fitting my boiler the fitters dropped it as they were putting it through the loft hatch causing a large gouge in my wall, right through to the block, but didn't have the courtesy to tell me. I was at home at the time and heard the bang and comments of the fitters. Judging from the damage to the wall it is likely that the boiler was damaged too but as it is out of sight I don't know for sure. However, it seems to work ok and ImpraGas took a little off the bill to pay for repairs to the wall so I left it at that. The boiler is due to be serviced but I have been unable to book it due to covid 19 and yesterday I noticed a water stain in the corner of the ceiling, then a second stain in the corner of the next room, and as the only pipework in the loft is from the boiler it was obvious this is where the fault was. I tried to contact ImpraGas but all I got was a recorded message saying the office was closed for the foreseeable future. I tried the website and got nowhere. I tried calling the salesman on his mobile and got nowhere. In the end I had to call an emergency plumber who found that the problem was due to the pipe not being soldered properly on the boiler. Water had been slowly seeping out since it was installed. Now I have to get the two effected rooms repaired and repainted and pay for the plumber but can't get hold of anyone at ImpraGas to put in a claim for reimbursement. Yes ImpraGas were quick to quote and install the boiler but I am not impressed with the lack of care taken with the installation. Had it been just the damage to my wall at the time it wouldn't be so bad, but the sloppy workmanship has resulted in further damage down the line and this is not acceptable. I'd rather it had taken a little longer to fit but a proper job being done! Maybe it would have been picked up during a service, but as I have been unable to get it serviced I'll never know. Now all I can do is wait for ImpraGas to re open......

I had a new boiler fitted by ImpraGas in April 2019 with a 10 year warranty and 10 year service plan. In accordance with their small print regarding my responsibility to book a service within their 30 day limit, I contacted ImpraGas by email in order to book a service, as their web site indicated (and still currently states) that the office is closed until further notice and the same applies when trying to telephone the office.
HOWEVER, I see that surprise surprise, work is currently being done and responses by ImprGas to reviews are current.
I also note that other gas companies have been working throughout the current
virus situation.
I wait with baited breath for a response.....Will they fulfill the terms of their contract and will my boiler be serviced ?

Update:
Information sent as requested by Impragas with details for them to find the file.

One phone call received after the review was posted a week ago, promising that they would arrange a service.

One week later - NOTHING! Cannot contact them on line or telephone.

The phone number that was used to call me will not reply despite many attempts.

Also, although their website states that the office is closed, installations can be booked and arranged
on line, so SOMEBODY is there.

What does it take to arrange a boiler service?

Update 2: 25th June 2020.
Despite their response on 26 May 2020 that they were 'sorry' I felt that way and that they would "reach out to me" to resolve the issue, they HAVE NOT "reached out to me and they cannot be reached on line (which still shows the office closed due to Covid 19), by email or
by telephone.
It is quite apparent that they have absolutely NO INTENTION WHATSOEVER of honouring their contract and their 10 year service plan. I get absolutely no pleasure in writing such a damning report on anyone, but I am just reporting the facts.
Is there no organisation that monitors these rip-off companies? How do these individuals get away with it?
In short, Do NOT go near them. (That's if they still exist of course)

When I was told this would only take a day, i was very pessimistic, as the job was booked for two days. Phil and Collin with one other (sorry bad with names) arrived on time, good job chat about social distancing and my concerns about some aspects of this old open vented system out with new combi system in and re location of boiler. My concerns were addressed, and off we went, dust sheets, Polly film on stairs, covers where old equipment was removed, the disruption was kept to a minimum, you could not tell when this job was finished that such a big job had been done, except of course for the new boiler and extra storing space in old boiler location. I cannot fault the work or skill that was used to effect this job, Thank you Impra Gas

This is the second review I’ve left, as this is all Impragas appear to be interested in reading.
Initial quote and price for new boiler and service plan was great, installed on 22nd February, within a few days of receiving quote.
Unfortunately, following the install we were unable to control the hot water temperature, scolding hot water all of the time.
Since the installation we have five visits from engineers and electricians, each saying that it is the others responsibility. Each time I had to call to find out what was being done about the problem.
The contact centre staff are either inefficient, abrupt or both.
The last call I made to the customer service centre was on 23rd March, no response, only a recorded message saying that due to Covid 19 nobody was in offices until further notice.
We still have scolding hot water, which is clearly dangerous!! 2 emails have since been sent to the company, neither of which have we received a reply to.
Isn’t it strange that I’ve received a reply on my last poor review on Trustpilot, which by the way is a pack of lies!!!
Yet they still won’t reply to emails!!!
So, as Impragas are clearly going to read this... if I don’t receive a satisfactory response by Friday 24th April 2020 I will be cancelling my direct debit with the finance company used to pay for the new boiler as it is not fit for purpose. I’ll then see Inpragas in court if needed.

The price was good for us. The installation man -Ross did a fantastic job! Three days for the entire central heating system, Ross arrived on time and tidying up as he goes.
We are very grateful for Ross’s professionalism and dedication. The lockdown announced from day 1 evening, but it didn’t affect Ross’s working attitude. We were very sorry that Ross’s accommodation decided to close, so Ross has to looking for somewhere else at 10pm! He still arrived and finished all the work on time.
The down side of this company is that when we found out our main pipe was good enough for the installation, but they won’t willing to refund us from their quote. After a serious explanation and discussion they were only will to refund £50!
We will update on their service department when the time comes.

Very friendly. It was a difficult job that took 4 days instead of two (old back boiler and plumbing held together with string)

Thanks. I now have two snagging issues. I've emailed and rang the installer but not heard anything back..
Will update on hear in a couple of days

Promised smart home controls, didnt honour this and fitted with standard controls.
Dangerously fitted gas pipe, and damaged floors
Didn't remove old system completely, absolute disgusting service.

Refused to come and correct for over 3 month's. Ignore calls and cancelled appointments.

Eventually repaired the mess they left only because I refused to pay.

DON'T USE THIS COMPANY.

UPDATE: response from company 31st March. Yet, no contact from company as at 13 July. According to news reports company gone into liquidation due to owing millions. More proof this guy shouldn't be allowed to run another company. Utter disgrace

The installation was fitted very well, the fitter was extremely pleasant and worked cleanly, although we gained a leak after, he came and sorted it out Very quickly.

I just want to say how impressed we have been with the service provided from ImpraGas from start to finish and aftercare. James was our first contact as he came out to survey the work we wanted doing on our property, he was efficient whilst remaining amiable and answered all questions we had. Followed by Reuben who carried out the work with consideration for my family being at home, especially my 9 month old when napping. Kept us informed with progress and with his knowledge and experience helped us decide on some finer details and finishes. Then due to old pipe work and the new boiler fitted with greater hot water pressure we sprung a leak which meant we had to turn off our hot water and heating, Unfortunately the office was not contactable, however after contacting James he had Phil contact me. Phil talked us through how to isolate the hot water so we could put our heating and cold water back on until he could arrange for someone to come out to us Monday morning. He did this through video chat so he could see exactly what we needed to do, he was very reassuring and appreciative of our concerns.
Lastly we had Mike who came and very quickly assessed the problem and fixed it for us and gave some good follow up advice. I can not fault the service and the conduct of these four . What an asset to ImpraGas, especially during this difficult time with the pandemic of Covid-19 . Would highly recommend their services .

I've just had full gas central heating installed in my flat, I was told it could take up to 3 days, Joe & Ian did it in one.
Fantastic service, everything looks great & works better than I could have imagined, my water pressure is miles better than before & my flat is finally warm and cosy.
Have already booked Impragas to do my dad's boiler for him.

Absolutely brilliant service from Daniel Parker. He has gone above and beyond for us and stayed late to make sure the job was done. Thanks Daniel.

Brilliant service from Robbie and Leigh excellent job and very very efficient