The girls in isvps are nothing short of amazing. The support you received of you ask for of is simply the best , everyone is always rooting for you to pass they never want to fail you! Course itself... See more
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There’s room for improvement in their customer care. They follow up promptly if you don’t complete a purchase of a high-priced course, but tend to overlook inquiries from those who aren’t ready to b... See more
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Absolutely amazing staff, big shout out to Melanie. She's the absolute star of the show and she literally is that person you can count on to help you navigate through any bump in the road. Very stress... See more
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This is a personal letter I wrote to Liz Pound, and feel that my experience has been so positive, that I would like to share the experience on this platform: Dear Liz, A big thank you for a... See more
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Company details
- Educational institution
- also in
- Career and Education Provider
- Education Centre
- Learning Centre
- Studying Centre
About Improve Veterinary Education
Written by the company
Improve Veterinary Education, part of the Improve International Group, is a world leader in veterinary postgraduate training and education.
With over 25 years of experience, Improve Veterinary Education has empowered more than 40,000 veterinary professionals globally to enhance their skills, advance their careers, and improve the well-being of animals.
Our comprehensive training, available both face-to-face and online in eight different languages, covers a broad range of clinical subjects. Through our accreditation partner, we enable veterinary professionals to achieve internationally recognised qualifications awarded by the International School of Veterinary Postgraduate Studies (ISVPS) and Harper Adams University.
As the first organisation contracted by Defra to train and certify Official Veterinarians in the UK, Improve Veterinary Education is committed to offering the highest quality training that enhances veterinary professionals' expertise and confidence, combining depth and innovation throughout.
We’re certain that our training has the depth and quality to give you the knowledge and skills you need to thrive in practice.
We’re committed to providing veterinary professionals with top-tier education and certification to enhance skills and confidence in compassionate animal care through innovative, accessible, and digitally led programmes.
Please click the below links to visit our websites:
UK: improveinternational.com/uk/
Spain: improveinternational.com/es/
Portugal: improveinternational.com/pt/
Germany: improveinternational.com/de/
Contact info
Delta 1200, Delta Business Park, Welton Road, SN5 7XZ, Swindon, United Kingdom
- 01793759159
- enquiries@improveinternational.com
- www.improveinternational.com
4.2
Great
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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I was extremely disappointed with the…
I was extremely disappointed with the course provisions
I have raised my lengthy concerns directly to the company. but they included lack of communication and course notes.
Its a shame as this was always considered a very good option for CPD.
6 November 2024
Reply from Improve Veterinary Education
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. At Improve Veterinary Education, we strive to deliver high-quality CPD, and we regret that we fell short in communication and course materials during your experience.
We value your input and have already noted your concerns raised directly with us. Please rest assured that we are taking them seriously and will use them to make improvements. Your feedback is vital in helping us enhance our services and ensure a better experience for all our learners.
Our Operations Manager will be contacting you to discuss further. We’re committed to addressing your concerns and hope to have the opportunity to regain your trust in the future.
The specialist are enthusing
The specialist are enthusing. They motivate you and give you all the skills you need. Very nice.
1 March 2024
Reply from Improve Veterinary Education
Thank you for your review! We're thrilled to hear that you found our specialists so motivating and that they provided the skills and knowledge you need to help you in your role. It's fantastic to know you had such a positive experience—your feedback means a lot to us!
Excellent speakers and course content but let down by poor organisation/management from Improve
I previously studied for and gained a PgC in small animal medicine with Improve in 2014 and was very impressed with the venue, speakers and organisation. I have been working towards a PgC in ophthalmology over the last couple of years and although the course content and speakers were still very good the organisation by Improve was not. Both in my course and for colleagues doing certificates in many other areas there were mistakes made with dates of the attendance days, some deadlines were unrealistic, dates of exams and coursework deadlines would change and sometimes were elusive. Given almost all attendees are busy working practitioners we need to depend on solid organisation and did not consistently receive this which was both unnecessarily stressful and frustrating given the cost of the course.
If this review were just on the speakers and course content it would be 5*. If it were just for Improve’s management/organisation it would be 1*.
13 June 2024
Reply from Improve Veterinary Education
Thank you for taking the time to share your experience. We’re pleased to hear you found the speakers and course content valuable and aligned with the high standards you’ve come to expect. However, we’re sorry that the organisation didn’t meet your needs, particularly with scheduling and deadline management. We recognise how important reliable logistics and clear timelines are for busy practitioners like yourself. Your feedback is instrumental as we continue to refine our processes, and we’re actively working on improvements to ensure a smoother experience for our delegates. Our Operations Manager will be in touch to discuss your concerns further. Thank you again for your honesty—we’re committed to delivering the consistent quality you deserve across all aspects of our programmes.
the best
Very good experience with Improve, many good info, can develop all the knowledge
7 November 2024
Reply from Improve Veterinary Education
Thank you for sharing! We're delighted to hear you found your training informative and valuable for expanding your knowledge. We really appreciate your feedback and we're here to support you on your learning journey!
The organisation was poor
The quality of the course was good but I was very dissapointed with
- Advice given online, how accessible it was to find out what the next step was
- One time they summoned all the delegates on a certain date but the teacher wasn't told the right dates so we spent two days there in vain
- The exam in 2023 was a disaster, they uploaded the wrong CBS exam which delayed things and stressed us out, I failed (unsure if due to the stress or if I was meant to fail anyway) but that was very stressful
9 November 2023
Reply from Improve Veterinary Education
Thank you for sharing your feedback. We're pleased to hear that you found the course content valuable, and we regret the challenges you faced with scheduling and the exam process. We understand how these issues could have impacted your experience, especially during such a critical phase of your training. Since 2023, we’ve taken significant steps to streamline our communication and examination process, and we’re now receiving positive feedback on the improvements. Your insights are invaluable in helping us continuously enhance our programmes, so please don’t hesitate to reach out if there’s anything more we can do to support you.
Online modules were good
Online modules were good, comprehensive with knowledge checks to backup learning.
In person lectures there was just too much to take in.
The exams process was handled terribly. Not to know the time of the exam with less than two weeks to go is appalling.
6 November 2024
Reply from Improve Veterinary Education
Thank you for your feedback. We're pleased that you found the online modules comprehensive and valued the knowledge checks to support your learning. We’d like to understand more about your concerns regarding the in-person lectures and exam scheduling. Our Operations Manager will be reaching out to discuss these issues further with you. We apologise for any stress this may have caused and truly appreciate your insights as we work to enhance the experience for all participants. Thank you for sharing your feedback.
The content of the course is excellent
The content of the course is excellent, and my exam day went OK despite the complex nature of taking the exam with all the checks. I have really enjoyed the course.
It has been stressful with submitting assignments and portals being updated, communication could have been better.
5 November 2024
Reply from Improve Veterinary Education
Thank you for sharing your experience! We're pleased to hear that you enjoyed the course content and that your exam day went smoothly, even with the detailed checks involved. We’re also grateful for your feedback on assignment submissions and portal updates, and we’re actively working to improve communication processes. Your insights are invaluable in helping us enhance the overall learning experience and we are working hard to continuously improve. Our Operations Manager will be contacting you shortly to discuss your feedback. Many thanks
Small Animal Behaviour
Our lecturer made the course. Without her it wouldn't have been half as good.
Improve themselves were a little unorganised with poor communication.
1 December 2023
Reply from Improve Veterinary Education
Thank you for sharing your experience! We're thrilled to hear that the lecturer made such a positive impact on the course. We apologise for any organisational or communication issues you encountered, and we appreciate your feedback as it helps us improve. We are already in the process of implementing a number of measures to ensure this does not occur again. Our team will be in touch with you directly to understand your experience in the next few days.
Well worth the cost and time.
Great lessons and wonderful interactions with the tutors.
4 November 2024
Reply from Improve Veterinary Education
Thank you for sharing your experience! We're delighted to hear that you enjoyed the lessons and had such positive interactions with our tutors. Supporting your learning journey is truly our priority, and we're thrilled to be part of it!
excellent all rounder
excellent facilities, speaker well prepared and ready to adjust to different levels of experience within the group. Small enough groups to allow individualised learning and sufficient time. Great quality of tools.
25 October 2024
Reply from Improve Veterinary Education
Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your experience. Our speakers work hard to tailor each session to accommodate different experience levels, so it’s great to know this resonated with you. We look forward to supporting you on your continued learning journey!
Feedback
I thoroughly enjoyed my experience with this online program. My only dislike about it was the time difference, but there really isn't anything that can be done about that and I knew it when I started the program. I am very technically challenged and everyone was extremely helpful when question would arise.
4 November 2024
Reply from Improve Veterinary Education
Thank you for sharing your experience! We’re so glad to hear you enjoyed the program and that our team was able to support you with any technical questions. We know time differences can be challenging, and we appreciate your understanding with that. Thank you for being part of the program—wishing you continued success in your studies!
The communication with students was…
The communication with students was poor, and now I have to take the exam 1 year after I'm done with the course.
4 November 2024
Reply from Improve Veterinary Education
Thank you for your feedback. We’re sorry to hear about the communication challenges you faced and understand how frustrating it must be. We’re actively working to improve our communication and streamline the process for a smoother experience. Thank you for your patience, and please don’t hesitate to reach out if there’s anything we can do to support you further. Our team will be in touch to discuss your points further with you.
If you can regurgitate pointless facts this is for you
The examination was designed to confuse. It clearly didn’t reflect the knowledge only the ability to regurgitate facts.The obscurity about the results and the inability to adapt to a different form of examination still amaze me. Don’t waste your money, having this cert won’t make you a better vet. I don’t rate these after my experience, it only shows you can memorise, not your ability to operate. I won’t put myself through this again.
4 October 2024
Reply from Improve Veterinary Education
Thank you for sharing your honest experience. We’re sorry to hear that the exam process felt more focused on memorisation than on truly reflecting practical veterinary skills. Our goal is always to help vets advance their clinical abilities, and we take your feedback seriously as we look for ways to improve both the relevance and format of our assessments. Your input is invaluable in helping us create examinations and assessments which genuinely supports your development, and we appreciate your candor. Our team will be in touch with you shortly to discuss your concerns.
Truly dedicated
Previous experience with Improve International endoscopy certificate made me chose them again for my SAS Certificate.
4 November 2024
Reply from Improve Veterinary Education
Thank you for your continued trust in us! We’re delighted that your positive experience with the Endoscopy Certificate led you back to us for the Small Animal Surgery Certificate. We look forward to supporting your journey and ensuring another rewarding experience!
Good modules but poor exam experience
Modules were excellent but the exam experience was unprofessional and disorganised.
15 May 2024
Reply from Improve Veterinary Education
Thank you for your feedback. We're pleased to hear that you found the modules valuable and insightful. We understand that our Operations Manager has already reached out regarding your examination experience, but please don’t hesitate to get in touch if there’s more you’d like to discuss. We’re committed to maintaining high standards across both training and assessments, and your feedback is invaluable in helping us enhance our service.
Reply from Improve Veterinary Education
Thank you for your feedback! We're delighted to hear you enjoyed the modules on our training programme. Your experience is very important to us, and we're glad we could support your learning journey.
All round poor experience
Poor organisation, date changes, failure to upload any learning material on time and had to be asked for multiple times, lack of support when asking questions.
The whole course is poorly set out, no one learns 2 days a week every other month for 1 year and then expected to take an exam at the end with no work/help/tasks in between. By the end of the year everything we learnt was gone. Needs to be exams after every module to help with learning styles. If we fail i’m not suprised as everything we have been physically taught is gone.
Good provision of lecture notes in physical booklets but constantly repeating themselves.
Wouldn’t recommend the course for value of money at all. The main lecturer was the only positive of the course as she provided way more than the course itself did.
4 November 2024
Reply from Improve Veterinary Education
Thank you for your feedback regarding your course experience. We're sorry to hear that you faced issues with organisation, communication, and support throughout the programme. Your insights about the course structure and the need for more frequent assessments are valuable, and we will take them into consideration as we work to improve.
We're glad to know that the main lecturer had a positive impact on your learning, but we understand that the overall experience did not meet your expectations. We appreciate your comments on the lecture materials, and we will review them to ensure they are effective and not repetitive.
If you're willing, we would love the chance to discuss your experience in more detail so we can address your concerns and enhance our future courses. Thank you for sharing your thoughts with us.
Communication frustrations
Communication with the program was very difficult; I was not receiving important information regarding my case study, even a response when it was complete. I felt I was in the dark most of the course. It was also frustrating that after the modules were complete you could not ask the instructors questions.
4 November 2024
Reply from Improve Veterinary Education
Thank you for sharing your experience with us. We apologise for the difficulties you encountered regarding communication throughout the programme. It's important that we make you feel informed and supported, and we regret that you felt left in the dark, especially concerning your case report.
We recognise that timely responses and the ability to ask questions after modules are crucial for a positive learning experience. Your feedback highlights areas where we need to improve, and we appreciate your insights. If you are willing, we would like to discuss your experience further to ensure we address these concerns and enhance our communication moving forward. Thank you again for your valuable feedback.
Fantastic tutors with low tutor to…
Fantastic tutors with low tutor to student ratio. Amazing faculty for practical sessions and lectures .
16 October 2024
Reply from Improve Veterinary Education
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our tutors and faculty. Our commitment to maintaining a low tutor-to-student ratio is designed to enhance individualised learning, and it’s great to know that you found both the practical sessions and lectures to be exceptional. We appreciate your support and look forward to continuing to provide high-quality education!
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