IMVU Reviews 178

I just recently downloaded IMVU, and i tried to get coins through a survey. I had a bad feeling about it, so I searched it up. IT IS A PHISHING SCAM. I checked my gmail that was linked to my IMVU, and an unknown device had logged in. DONT. DO. THE. SURVEYS.

WORST CUSTOMER SERVICE!
I purchased an IMVU offer through the website (PC). The offer was for Tunnel Bear, a one-year subscription (40 dollars) for 55,000 credits.
I spoke to various agents on the live chat. At first, the offer did not appear on the offer status page, so I contacted them, then it appeared (thankfully), but with the status of the offer as "clicked." Meaning, it wasn't completed. I reported it, considering I did complete it, but it disappeared the next day. So I contacted help again, they brought the offer back and once I submitted my report again, they denied it.
The last agent I spoke to, Aubrey has been the least helpful as they repeatedly told me to complete the steps again, even though I could NOT because they denied it. Additionally, they implied that I did not actually complete the offer despite the fact that I have proof. They lied and said they can't accept screenshots. I have sent screenshots to previous agents once they allow me to send files. Also, that makes no sense because how else are people supposed to provide evidence of their purchases??? Make it make sense.
Eventually, they told me, "we are already running in circles, I will be forced to end this chat if you don't have any concern aside from this?" Apparently, sending a screenshot of the email confirmation and on the app is not considered "completed." I don't know why this isn't sufficient considering that the screenshot was of the confirmation.
----
Our conversation:
Aubrey: That is not considered completed
I already inform this to you multiple times

Me: How is it not
That is what the offer is
What else am I supposed to do

Aubrey:
I will now end this chat. I already gave you warnings regarding this. Bye and have a good day.
--- then they ended the chat

Aubrey, if you see this, I suggest you become more professional when it comes to customer service rather than providing snarky responses and having an attitude. I have never worked in customer service but I am well aware that is not how you treat customers.

They do not care about their customers. Be careful when purchasing anything on IMVU.

Played around 6 years, and despite all bad and broke non-sense moral they had, never stopped to log in at least 1 time at year or invest in the game because in despite of all it was a good “game” for chat and meet people. But since this last year that they Deleted... No, Erased my account with no way possible to recover it. So I got 2 alternatives forced by them : 1st Create another account with no refunds or no help such more initial credits etc... or 2nd Stop Playing.
Fair, isn't it ? All the careless about my account (going to be selfish now) I had PA with ID confirmed, The money expended on credits and VIP all gone.

***********WARNING**********
Please read.............
This app has no age restriction privacy or security

This has been used as a site for grooming don't let youngesters anywhere near it

The site has been logged in a formal case after being handed over to the police due to unsolicited content coming off of the back of it

Please please don't allow this to happen to your young ones !!!!!!!

This website makes their own rules as they go along.They never fix anything that goes wrong on the website and the customer service is useless.All of their community board moderators and the manager of it whose avatar name is ShannonMac are clueless and treat their customers like crap and ignore all the questions and complaints.They are on a power trip and do not care one bit about the customers, all they care about is suspending members accounts or banning them from posting on the community board and silencing them .One of the community board moderators named Sugercone doesnt do a single thing to help any of the members except she loves to threaten the customers and suspend them.She is useless and disrespectful but her manager always backs and stands up for these moderators and tells the customers they are wrong no matter what.And you cant get anybody on the phone at this website to tell them about how they treat you because they never pick up the phone.They never give updates and you end up paying your membership for useless music that doesnt work.They only get back to you when they suspend you or threaten you.They try to censor their customers so they shut up and go away so they dont have to do anything.If you voice your opinions about things that are wrong on the site they remove all your posts and threaten you.The music has been broken on this site for years now and if you complain about it they threaten you with suspensions and bans.It still has never been fixed and people have paid thousands of dollars for music that skips or stops or doesnt work at all.Their website engineers are incompetent and have no idea how to fix anything.When they try to it takes years for them to come up with something.No website should be allowed to take money from people for this kind of broken defective service.They had over 3 1/2 years to be ready for the Adobe Flash Player to stop working which would stop the customers from sampling the music before they buy it and they did absolutely nothing in those 3 1/2 years to have a solution for when it stopped.That was announced in 2017 that the Flash Player was being discontinued and would be ending at the end of 2020 and now the music sampling doesnt work anymore and they are telling us all to have patience and understanding...lol...what a joke..They had 3 1/2 years and sat on their asses and did nothing and now they say they are working on it.Yet they continue to take members money every day for a broken service.People are getting smart now and leaving this website and not renewing their memberships.Anybody thinking about joining this website please dont waste your hard earned money.You will regret it.Avoid it at all costs.I have learned my lesson the hard way and wasted thousands of dollars on this crap and have been dis-respected by these unprofessional moderators and managers that control this site and have no respect for their paying customers.They will regret it as more people stop paying to be on it anymore.IMVU stands for I AM VIOLENT at YOU because thats how this bunch of people come at the customers.They just steal your money and laugh at you as they spit in your face.I would have rated it at ZERO stars but you have to give it at least one star on here according to the ratings but believe me,it is a ZERO rating...DONT EVER JOIN THIS WEBSITE NO MATTER WHAT !!!

DO NOT PLAY THIS GAME AND DO NOT SPEND ANY MONEY ON IT.
Definetly would suggest to anyone to play this game. The customer service is a scam! If you do not play the game for some period of time, they will delete your account automaticlly. I dont even understand why they would have a system like that, I bieleve its just to make money of people.

sh** staff, they banned and disabled both two of my accounts for no reasons and thisis when i spent alot of money on both. the first was from 2017 to 2019 i bought a room and spent alot of money getting credit and getting VIP and then one day out of no where i couldnt log in and they blocked me and my account. after a year of break 2020 i joined late december and i thought i would rebuilt my account and start new should i spent a week getting credit though offers and buying them and then after a week i spent my credit and bought outfits and made my accoutn similare to my old and then after that week on sunday i couldnt log in to this accoutn either. i got so pissed because what they are doing is selling from people. f them

They banned my account for no soild reason. I spent over 50 dollars on my account and made many great friends. But one day they sent me an email telling me that they got “evidence”of me admitting my real age which is totally false. I reached out to the team and they give me the same answer without any solution. I recommend you to not ever spend any money on this app just in case they ban you out of the blue, like they did to me.

Nice app you have me a 100000

Rip Off
I was a Developer in IMVU and One Day after I´ve paid my monthly contribution I got this
Hello,

We have suspended your IMVU account after a review of your catalog.

You have several items in your IMVU catalog that are using logos, images and/or names of popular retail brands, licensed merchandise, or trademarks. Our Creator Agreement and Creator Policy states the following about copyrighted and trademarked content submitted to IMVU's catalog.

You represent and warrant that: (i) you own all virtual products / Submissions posted by you in, on or through the IMVU catalog, or you otherwise have all the rights necessary to grant the licenses to IMVU set forth in this agreement and the Terms, and (ii) the posting of your virtual products / Submissions in the IMVU catalog does not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person or entity.

Please provide proof that you have rights to use all the potentially copyright infringing content in your catalog. You may do so by emailing our DMCA Agent at dmca. Your account will remain suspended and unless we receive such proof within 30 days from today, your entire catalog will be hidden from IMVU's Shop.

Sincerely,
The IMVU Team
& another Mail about Money
A review of your account has led us to determine that you are no longer eligible to earn money from IMVU for your sales. If your account is still active (i.e. not suspended by IMVU), going forward, you will receive Credits for all your product sales. If you have any current cash balance in your account, you may collect it after you verify your account with us. If you do not verify your account then your balance will be processed as unclaimed property per state laws. Go here to verify your account information if you have not done so or request a payout of existing balance if you have. If your account is suspended/banned by IMVU then any accumulated cash balance will be reversed from your account in 30 days from now.
- I had a Catalog with 2750 products and i think 20 of them were Branded Products - Now they have impounded all my work and money- My Products are still available to buy for users. Fired and robbed - no word what happens to my textures and creations. Check out the IMVU Catalog you will find thousands of Brand Named Products!!!

I hate this with a passion IMVU scamed me for a survey i did and never got my credits

IMVU, didn't give me my credits after i did an offer they disable my account for no reason, but overall
iMVU,is a perfect game to make friends just be sure to follow there terms and conditions , privacy policy and NEVER give out any personal information to anyone on the App ,the only way you can get credits is from doing offers and paying for it.....

NEVER TRUST IMVU they disable accounts for no reason
I warn everyone never to spend one penny on this useless site and don't give them your money and waste your money and time on this useless place, now imvu have became a place where only raspiests and pedophiles and racists people hang out, you wont find single decent person on imvu, and it has only turned in to a place to steal peoples money and to offend them and violate them, imvu talks about violating their terms of service when the truth is that they are the ones violating all peoples rights and money...I warn everyone never to think on spending money on imvu, even if you spend thousands and you been a user for so many years they wont care and will disable you whenever they want and for no reason at all without any explanation or warning...you will lose everything in a second...take it from a person who used imvu for 13 years and spend so much on it and worked my heart and soul to build my account on it, and even then they disabled me for no reason and when i have done nothing.

No one's account is safe on imvu or protected, they can throw you in the trash whenever they want and feel like it without giving any explanation or reasons, even if you are going by their rules and policies and never broke them they will still treat you like a criminal, this is no way to do business or treat the customers, very very poor and pathetic way of doing business. IMVU have 0 customer service and support, they treat their customers so bad and worse than trash, i have been on imvu since 13 years and not even once have broken any imvu policies or rules or went against any of imvu TOS, and even then imvu disabled my account for no reason twice,first time when they did it was proved that i did nothing and then i had it back now they did the same thing again and without any justification, they just assume things and disable accounts at once on suspicion and doubts without even investigating in the matter or making sure of it, if you stop spending on them they will disable you....No one should spend one penny on this thing or give them any money, they can disable you at anytime without any reason even if you are old and senior user or even if you have spent fortune on it, they wont care and will disable your account without any explanation or justification....stop wasting your money, I am a living example of that....my account is 13 years old and i spend so much time and did so much hard work on building it and yet they disabled me for no reason when i did nothing wrong.

AGAIN I WARN EVERYONE NEVER EVER SPEND ANY MONEY ON IMVU

I would give it 0 stars if I could,The whole service is a giant scam. They'll steal your money. Customer service is absolutely impossible to deal with, staff is rude and will never reply to anything you ask or if you have any issues, you have no where to go, your just stuck in the dead end.....Management is a disaster, everything is about money.... how can we extort users for more money? They did an overhaul of their community management, and profited off of top creators by partnering with them. In the end, they banned them for no reason....management has no care for their users, they only care about how they can get more money, when a user stops giving them money, their account becomes unimportant and they disable you.

IMVU = Intentionally Murdering Victims Unmercifully

IMVU Is not a good app, IMVU scammed me out of 32p, yes it's not a lot but it's not the point. At the moment the conversion rate of 12.99 dollars is 10.06, I got refunded 9.72, so I am missing 32p, though I originally brought the VIP at 10.34. So technically I need to get refunded 62p.
I've heard from big creators that IMVU has, IMVU scammed the workers out of 60,000dollars. And haven't paid them back yet, and expect them to still carry on doing new products, and pay for it.
As well it seems like that the reviews about imvu on here are people getting scammed too.
IMVU Also as we're talking about my experience with imvu, does not listen to us clients, regardless of having a suggestion and feedback section they dont take on our opinions.
The harassment on imvu too, imvu does nothing. There is an account called Creptio that goes around harassing females and when they've been to imvu live regarding it, they did nothing. The harassment gotten to the point Creptio got a rough area of where a customer on imvu lives and they still didn't do anything.
IMVU over the years sadly has been decreasing and many of imvu customers has been moving to SL because it is so much better.

I bought a name change token with paypal. It worked. But when I decided to buy 100,000 credits for 84.99USD they said they had to ''approve'' it. Its been 24 hours and nothing has happened. IMVU won't answer my emails and I feel totally helpless. Yes I had money in my PayPal account, they took the money but gave me nothing for it. 84.99USD lost in the drain. Either give me the credits or give my money back.

Where to even begin on this program...

I had several typed up but there's one in specific I want to point out...

IMVU claims to be all about safety, privacy and security but they don't care about any of that.
There is a user who constantly harasses a lot of people and she plays the victim card. Dozens of people have been to live chat about her, but LC won't do anything about it.
They tell us to flag the post and block her [which we've all done already].
This same user has doxxed people's personal information across IMVU and other platforms.
IMVU still won't do anything.

IMVU is most definitely not safe for anyone under 18, heck, it's barely safe for anyone at all.

Their staff are the dumbest people on the planet, I can't believe the baboons get paid. Honestly.

My account got hacked a few years ago and while I did manage to secure it (no thanks to IMVU staff) they did manage to add a credit card to the account. This credit card is now being requested by clueless staff over and over and over again even after pointing out it wasn't my card, I never owned a credit card before recently.

These are obviously the dumbest people in the world and I hope their working conditions are horrible.

I have been on IMVU for about 6 or 7 years now and though there have been quite a few changes to the game, there are still some things that are a bit concerning that linger.

Access Pass
It is still a thing where you can get an Access Pass without verifying your age.

Age Verification Options
One particular option to verify your age to IMVU that concerns me quite a bit is how you can use your "Social Security Card" to verify your age. I have been taught that you do not trust websites (unless government made) with your social security number and this option makes me very nervous.

Account Disable and Permanent Ban
You are guilty until proven innocent in this game and a lot of the time they won't even hear you out as to what may have happened to your account.

All this being said, there are also a few pros to this game, especially with the pandemic going on.

Socializing / Making Friends
There are a good handful of good people on this game that are absolute angels. I have made quite a few good friends, some who I am still in contact with today!

Customization
Your avi is yours to create and the perfect look is yours to hone. Although it is a bit difficult to find exactly what you're looking for, you're still able to make avatar as beautiful or as ridiculous as you'd like.

Something I think not a lot of people think about is the typing skills you can acquire if you're using this game on PC (but mobile as well). Not only has social sites like this increase my typing speed and skill, but it also will boost my appeal to jobs that involve being able to type faster than a monkey on 4 cans of Bang energy!

It's up to you whether or not you'd like to play this game, and I feel like it's a good idea to gather up your own list of pros and cons and see if you really want to do anything with this game.

Imvu staff is a bunch of idiotic people. To imvu you’re guilty until proven innocent. I just asked a worker about an old account I had at first he said they he doesn’t see an account with that name then he started asking me questions about my account like if I own this account and what’s my full name then he said that there is no relation to my account and the other account... but you just said you couldn’t find that account tho. I hate their staff they’re all a bunch of dumbass people

Scams,lies and threats:
At first I loved the game even though you have to spend a lot of money to get a decent looking avatar, so I spend over 100€ on it an just bought AP before they banned my account. The reason for me being banned is apparently that I tried to get free credits in a way that violated their policies even though the only free credits I tried to get was through their offers on the game! Staff doesn‘t want to help nor send proof to me or even explain what exactly I did „wrong“. When I called them out in the public discussion they threatened me with “further disciplinary actions”!!!