iMyFone Reviews 

Rene quickly and satisfactorily solved my problem!!

Excellent company with truly outstanding customer service.

I had the pleasure of being assisted by Rene, and I couldn't have asked for a better support experience. From the very beginning, he handled everything professionally, quickly, and with genuine personal care. Instead of feeling like I was talking to an automated system, I felt that a real person was listening, understanding my concerns, and taking responsibility for finding the best possible solution.

Rene's communication was prompt, friendly, and highly professional throughout the entire process. He made me feel valued as a customer and gave me complete confidence that my request was in good hands.

Customer service like this has become rare these days. If every company had people like Rene, dealing with support would actually be a pleasure.

Highly recommended!
⭐⭐⭐⭐⭐

Customer service, Vera, went above and beyond with a problem I had. iMyFone Umate Pro

Could not collect my data back and went back on their 30 day back money guarantee, even the advanced version didn’t work and I had to purchase other data collection software to do the job.

My experience was extremely disappointing. After several attempts to carry out the transfer with the software, I lost my entire WhatsApp Business history of more than 14 GB. This was a serious and very stressful problem for me, especially because it concerned business communication.

The invoicing process was also unacceptable. No invoice was sent automatically after the purchase, and I could not find any invoice for download in the customer portal. I only received an invoice after contacting support.

The first invoice I received was not suitable for proper accounting. It was not issued with the actual purchase date of June 21, 2026, did not include my full name or billing address, and did not properly state how the payment had been made.

After I requested a correction, they sent another invoice. However, they only added the payment date and payment method. The document still did not include my full name or billing address, only my email address. It also still mixed currencies by showing “Tax 0 USD” while the total amount was stated in EUR.

For an international software company located in Shenzhen, China, this raises serious compliance and transparency concerns. In my view, a company selling software internationally should be able to issue a proper invoice or receipt for a purchase without the customer having to chase support, and the document should contain the basic billing and payment details.

In their final email, support informed me that further emails regarding the same request would be automatically filtered by their system and not replied to anymore.

Overall, this was a very negative experience: serious data loss during the attempted WhatsApp Business transfer, no automatically available invoice, an inadequate accounting document even after correction, and support communication that did not resolve the issue professionally.

Excellent service. Thank you Sara for your attention and support.

I had an issue with the software not working for my specific use case. While we couldn't solve the technical problem, Kiki was always polite, professional, and responsive throughout the whole process. She listened to my concerns, followed up on my case, and eventually arranged a full refund, which I really appreciate. Thank you, Kiki, for your excellent customer service!

I purchased the D-Back Data Recovery Kit.
Although it wasn’t able to fully recover the data I needed,
the customer service team provided me with thoughtful advice, for which I am very grateful.

I’ve used a translation programme to write this, so some of the sentences may sound a little unnatural.

Good support service. Thanks Kiki.

If only I had paid more attention to regular back-ups in the cloud I wouldn't need to use iMyFone :) When my iphone bent and went into recovery mode the other software recommended by chatGPT was not able to get it back. iMyFone managed - although it was too late for my device. Customer Service is fast and Kiki was particularly helpful. I wish you don't have to use iMyFone, but once your phone is in trouble - look no further.

According to the advice by the technical support specialist "Hermosa-san", I could make the airplay image quality UHD and I could confirm the function and performance of the great application “iMyFone MirrorTo” in my trial process.

I try MagicMic pro and it does not really work fully on my device for some reason. I refund then read the policy, from my condition thought it can't be refund, but thanks for Rene, for helping me refund although it not full. Good customer service. Even reply me in weekend 👍

Thanks for all team specially Sara.
Really they are support .
🌹🌹

My plan was changed in June 2026 without any warning.

I logged in to find that my old "unlimited" plan had been replaced with a new one they call an "upgrade." The word says upgrade, but it's actually a downgrade. The new plan caps me at 6,000 "diamonds" a month — their own in-app points. My old plan was
469.99,thenewoneis 399.99, but cheaper just means less. The cap is roughly a fraction of what I was actually using on the old unlimited tier.

There was no announcement, no email. I found out because I logged in and saw the change.

What bothers me most is the word "upgrade." I'm fine with them lowering the price — what I'm not fine with is them naming a downgrade "upgrade" and hoping customers don't notice. That's not marketing, that's misleading.

Support made it worse. After I complained, they admitted "there were adjustments," but nobody on the team ever directly answered why they call a downgrade an upgrade. Every reply was a soft redirect: "please evaluate the new plan," "see our other options." Not once did anyone address "you removed my old plan without telling me."

I won't be using this service again. I've kept copies of my subscription history, the pricing pages from the change date, and the full support thread. If they don't fix this, I'm filing complaints and posting full records.

Rene is very kind and good service

Quick courteous responses to technical questions!

I had a great experience with customer support, especially thanks to Rene. From the beginning, he was very kind, patient, and understanding of my situation. He took the time to listen and genuinely tried to help me find the best solution.

I truly appreciate his professionalism and the effort he made to resolve my case. Thanks to Rene, the process was smooth and stress-free. Excellent customer service!

Hi! Sara handled my request regarding an error that occurred during the purchase process and resolved it incredibly quickly, even though it was the weekend. I'm very grateful!