In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention extremely fast delivery times and secure packaging for their collectible items, ensuring all purchases always arrive safely. Consumers also deeply appreciate the remarkably helpful customer support team, competitive pricing structure, and wide selection of toys available across the store. People often mention how exceptionally reliable the service remains across numerous orders made over several years of collecting. Some reviewers were not happy with customer care and communication challenges experienced during purchases. A few people specifically noted receiving incomplete orders, experiencing delayed responses, getting slightly damaged boxes, or facing unhelpful interactions when seeking assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly and securely... See more

Order

Customers had positive experiences with order, highlighting fast turnaround times, reasonable prices, and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent satisfaction across countless... See more

Customer service

Consumers find customer service to be overwhelmingly positive, describing communication as prompt, polite,... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the fast dispatch and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy shop

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(334)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been buying from In Demand for a…

I've been buying from In Demand for a few years now and they're the best. Always sent my purchases on time, always packed neatly and securely, and always keep me up to date if there's any changes with release dates or other issues. Highly recommend.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Proper nerds in a proper nerd shop

Great customer service, clear pricing policy. Rapid delivery and great communication.
Even have a system to split preorders so if things arrive early part of your order can be sent.
Great to talk to at conventions too

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic UK action figure shop

I've ordered from In Demand on numerous occasions. They are extremely reliable and the service is always great. They also post items very quickly and package them carefully. I managed to pick up some Star Wars Black Series figures from them at great prices in their recent sale too! Recommended.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Have used InDemand for years, great company.

Have used InDemand for years, everything has arrived promptly, packed securely, always pleasant customer service and a good discount scheme for regular customers.

Had one issue in the past where an item was unknowingly damaged, nd they resolved it immediately and to my satisfaction.

Can't recommend enough, great company.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorders, their products always arrive securely packaged, and their customer support is unparalleled in the UK toy collecting space. Highly recommend to any Transformers collector out there!

7 December 2025
Unprompted review
Rated 5 out of 5 stars

The team have always delivered on my…

The team have always delivered on my pre orders and been great with their customer service and support. Had the pleasure of meeting the team a few times at their huge stalls they have at comic conventions all over the UK .Being a UK based company, I have never had issues with postage and delivery times. 10/10. Happy new year to all the team !

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and professional

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is always fantastic, their range is excellent as is the pricing in what can be an expensive hobby. Absolutely brilliant store: Highly Recommended!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing toys and service

I've been a customer for a while now and the people at ID Toys have always been amazing when it comes to getting stock and when it comes to customer service and care for products or refunds ect. The website is easy access and the team always keeps updates on socials for new stuff or when orders arrive. Genuinely fantastic overall and I'm glad that I'm able to get figures and other items otherwise not as easy to get from Hasbro or other places. So thank you all!

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a figure for a crazy low price…

Ordered a figure for a crazy low price in the run up to xmas, and it arrived in perfect condition and well packaged in good time, especially for the time of year. Will definitely be buying more from them in the new year!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service both online and in store

Fantastic service both online and in store. Huge selection of figures at great prices. Absolutely ignore the negative review. I have used this store for several years and have bought items on many occasions with no problems whatsoever.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

All-round good service

Ordered a Transformer a couple of weeks ago, which was the first time I've bought from them in a couple of years. Order process was smooth, item was well packaged and arrived promptly. I couldn't be happier with the service.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic company for Star Wars collectables

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a response within 48 hours. Will always go to these guys for my Star Wars collectibles.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Takes your money, fails to send items.

Takes your money, claims items are in stock, then doesn’t send them. No refund offered, promises delivery “next week,” and then stops responding altogether. I only received 50% of my order and all further correspondence was ignored. Would not recommend - completely unreliable service.

4 November 2025
Unprompted review

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