In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention extremely fast delivery times and secure packaging for their collectible items, ensuring all purchases always arrive safely. Consumers also deeply appreciate the remarkably helpful customer support team, competitive pricing structure, and wide selection of toys available across the store. People often mention how exceptionally reliable the service remains across numerous orders made over several years of collecting. Some reviewers were not happy with customer care and communication challenges experienced during purchases. A few people specifically noted receiving incomplete orders, experiencing delayed responses, getting slightly damaged boxes, or facing unhelpful interactions when seeking assistance.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly and securely... See more

Order

Customers had positive experiences with order, highlighting fast turnaround times, reasonable prices, and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent satisfaction across countless... See more

Customer service

Consumers find customer service to be overwhelmingly positive, describing communication as prompt, polite,... See more

Delivery service

People report positive experiences with delivery_service, consistently praising the fast dispatch and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy shop

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(334)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Both the website and the shop are excellent with great communication and friendly
Staff.

With regards to online orders - very quick despatch and packed very well.

The shop - WOW! It’s small but it is packed. I picked up several Star Wars Black series in there that weren’t on the site. They weren’t overpriced considering how rare they were - this includes the orange and blue wave blackseries from 2013 and 2014.

Fantastic shop, well worth the visit!

14 August 2021
Unprompted review
Rated 5 out of 5 stars

In Demand Toys…top level shopping experience

I’ve only shopped with In Demand Toys for a couple of years and I’ve always found them to be great for in stock and pre orders, customer service is fantastic, I recently had two issues and these were dealt with within hours, I can’t recommend them enough

15 July 2021
Unprompted review
Rated 5 out of 5 stars

So far, so good..

So far.. after quite a few orders with "IDT" over the last couple of months mainly of Star Wars items I can't speak highly enough of their overall service.

Probably my only wish is that they had more "In Stock" items, so I could order more from them, but clearly that's not their fault as many of the items are just awkward to get hold of even for them.

So overall my experience using them up till now is very positive.

2 July 2021
Rated 4 out of 5 stars

Ordered 2 Star Wars figures that I had…

Ordered 2 Star Wars figures that I had been waiting to be notified about when they were back in stock. I got email to tell me they were back in stock so I bought them. When the package arrived one figure was missing. When I rang up they told me I was notified in error 🤨 gutted. I thought I was getting Qi'ra for a fiver !! Offered nothing to make amends 😵

1 July 2021
Rated 5 out of 5 stars

Without doubt one of the best in the UK

One of the best stores for action figures in the UK - I use them constantly. Really nice people, who keep fans and collectors up to date on social media as well as at live events. Website is slick and works well, orders are dispatched with considerable care toward packaging, which is essential to collectors. Additionally, and perhaps what sets them apart is they often manage to source high demand items from overseas - typically when stock allocation toward UK is low, taking a lot of the hassle out of sourcing action figures. Haven't been to their Norwich HQ yet - but hope to in the near future.

1 July 2021
Rated 5 out of 5 stars

Smooth transactions

Saw a product advertised on their Facebook and purchased it through their website easily. I received and email within an hour saying item was dispatched and it arrived 2 days later well packaged. Faultless process. I currently have about 10 items on preorder with In Demand Toys. Great business.

1 July 2021
Rated 5 out of 5 stars

IN-DEMAD TOYS FEEDBACK.

I would just like to say that (IN-DEMAND TOYS.)have always been a great company for me to deal with as I am a massive star wars fan and I like to keep my action figures in their packaging, the items that i've ordered so far have always turned up in well packed boxes and have got to in me mint condition and so far I have never had a single problem with (IN-DEMAND TOYS.),I always enjoy dealing with them as they also allow you to pay a 10% deposit which allows you to get the items you want with out having to pay the whole amount upfront, so (IN-DEMAND TOYS.)is a company worth dealing with thank you.

1 July 2021

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