One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interest... See more
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two upda... See more
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently... See more
Company details
Written by the company
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Contact info
965 Mission Street, 6FL, 94103, San Francisco, United States
- support@indiegogo.com
- www.indiegogo.com
1.2
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Supported Bluetti swap-solar
Supported Bluetti swap-solar, there were sseveral efforts to allow purchase, add product, with clear deadline notes. When closed, clear ship dates for individual productwith updates. Very pleased with service. Final piece arrived this week.
7 August 2024
Unprompted review
Reply from Indiegogo
Dear Scott,
Thank you for taking the time to share your positive experience with us regarding your backing of the Bluetti campaign. We appreciate you being a valued member of the Indiegogo community!
Worst buying experience I have ever…
Worst buying experience I have ever encountered. Lack of communication about shipping and when there was communication it was always inaccurate. Ordered multiple items and all shipped separately after the first shipment the entire order showed fulfilled and no way to track remaining items. Never again will I support anything on Indigogo
20 March 2024
Unprompted review
Reply from Indiegogo
Dear Royce,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your entire contribution.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
Review
Review: Indiegogo and Kickstarter Enabling Fraudulent Activities
On both Indiegogo and Kickstarter, the same company is promoting the device "Nature EP" and the campaign is still ongoing:
Kickstarter: Nature EP – Making Mineral-Rich Drinking Water from Air
Indiegogo: Nature EP – Mineral-Rich Drinking Water from Air
Kickstarter: TapFresh – Extract Pure Drinking Water from the Air Effortlessly
Here is another project where backers are still waiting for proper responses and which has turned out to be a scam:
Indiegogo: FlameShip – 3D Electric Steam Fireplace
The company Nature EP collects money, provides no updates, and fails to fulfill its promises. There are various devices on both platforms that are clearly fakes of the same kind. Despite numerous warnings from hundreds of backers, neither Indiegogo nor Kickstarter take any action.
Indiegogo and Kickstarter are complicit in this fraud by ignoring the obvious signs and numerous complaints. We simultaneously call on Indiegogo and Kickstarter to get their act together, immediately review all campaigns, stop criminal activities, and refund the money.
Attention to everyone reading this: You only need to go to the campaigns on Kickstarter and Indiegogo and open the discussions there. You will see: Massive criminal activity is being supported. Write to the legitimate companies there, stating that you would like to buy their product but due to the fraudulent activities on Kickstarter and Indiegogo, and their failure to address them, it is not an option.
I strongly urge everyone to avoid these platforms and publicly expose these issues. In my case, there are three fraudulent campaigns, either ongoing or completed, with a bot responding to inquiries for the past six months. Indiegogo and Kickstarter dismiss complaints and warnings about criminal activities with a smile, offering no support to backers.
It is unacceptable that these platforms continue to allow fraudulent campaigns to run unchecked. Spread the word and protect yourself from these scams.
4 August 2024
Unprompted review
Reply from Indiegogo
Dear U.J.H.,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perks.
For privacy reasons, we will reach out to you off of Trustpilot regarding your issue for the campaign FlameShip. We have sent an email to your Indiegogo account email address; please refer reference #1822277 for more details.
In regards to both campaigns, we will include your information as we conduct a review of these campaigns. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
Beware of the scam platform!
Beware of the scam platform!
I supported the Dune Case project in November 2019 and have still not received a delivery. It is now clear that the creator of the campaign, Alexander Gomez, has fled with the money. Indiegogo has not lifted a finger, has allowed the campaign to continue and has done nothing despite thousands of reports of fraud. All backer support is rejected and the money is gone. The reviews here on Trustpilot speak for themselves and Indiegogo just carries on.
Edit: Indiegogo contacted me after my review and offered to get in touch. Although they knew which campaign it was, further dialog was futile. In two reply emails it was pointed out that Indiegogo is doing a lot for trust and wants to make the platform safe, but no concrete actions followed. This means I still have a loss of $628 and Indiegogo has unilaterally ended the communication by writing to me that their last response is now final. I advise everyone to stay away from this platform!
-----
Vorsicht Betrugsplattform!
Ich habe im November 2019 das Dune Case Projekt unterstützt und bis heute keine Lieferung erhalten. Mittlerweile ist klar, dass der Ersteller der Kampagne Alexander Gomez mit dem Geld geflohen ist. Indiegogo rührt keinen Finger, hat die Kampagne weiter laufen lassen, und auch trotz tausendfacher Hinweise auf Betrug, nichts unternommen. Jegliche Unterstützung der Backer wird abgelehnt und das Geld ist weg. Die Bewertungen hier auf Trustpilot sprechen ja für sich und Indiegogo macht einfach weiter.
Edit: Indiegogo hat mich nach meiner Bewertung kontaktiert und mir angeboten Kontakt aufzunehmen. Obwohl zu wussten um welche Kampagne es sich handelt, war ein weiterer Dialog aussichtslos. In zwei Antwort-Emails wurde darauf hingewiesen, dass Indiegogo viel für das Vertrauen unternimmt und die Plattform sicher machen will, aber konkrete Handlungen folgten nicht. Das bedeutet, ich habe immer noch einen Verlust von $628 und Indiegogo hat die Kommunikation einseitig beendet, in dem sie mir geschrieben haben, dass ihr letzte Antwort nun endgültig sei. Ich rate jedem: Finger weg von dieser Plattform!
2 August 2024
Unprompted review
Reply from Indiegogo
Dear Simon,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
---------------------------------------------------------------
Lieber Simon,
Vielen Dank, dass Sie sich hier bei Indiegogo an uns gewandt haben, und es tut uns leid, von Ihrer enttäuschenden Erfahrung zu hören.
Indiegogo wurde mit der Mission gegründet, jedem Unternehmer oder Schöpfer die Möglichkeit zu geben, Geld für jede Idee zu finden. Wie viele Unternehmen dieser Zeit haben wir gelernt, dass Plattformen eine größere Rolle beim Benutzerschutz spielen müssen. Aus diesem Grund haben wir uns genau angesehen, wie sich diese Landschaft verändert hat, und engagieren uns erneut für Vertrauen und Sicherheit. Änderungen, die dieses Engagement widerspiegeln, sind bereits im Gange und weitere werden auf der Plattform eingeführt.
Wenn Sie uns weitere Rückmeldungen geben möchten, kontaktieren Sie uns bitte über die mit Ihrem Indiegogo-Konto verknüpfte E-Mail-Adresse unter: www.indiegogo.com/contact. Wenn Sie dieses Formular ausfüllen, wird eine E-Mail an unser User Operations Team gesendet, das Ihnen gerne weiterhilft.
Vielen Dank für Ihr wertvolles Feedback.
Indiegogo are fraudsters
Indiegogo are fraudsters, avoid them at all costs. They support fraudulent campaign owners even when the campaign owners breach Indiegogo's terms of service. They also don't respond to tickets when you ask for up-to-date contact details of campaign owners, they just close the support ticket instead.
Update: I tried contacting them again after the response, they just closed the ticket right away - No response at all.
31 July 2024
Unprompted review
Reply from Indiegogo
Dear Andrew,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
SCAM!!!
The Indiegogo platform is all about profiting from scams and they DO NOT protect the backers! Backers have lost money by supporting projects that never deliver, do not distribute the promised perks, or distribute defective or deficient perks. Indiegogo does not care about the quality or legitimacy of the campaigns they promote.
28 February 2024
Unprompted review
Reply from Indiegogo
Dear CD AJ,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies from that era, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
If you have more feedback to share, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Indiegogo Illegal Tip Without Notice
Indiegogo uses dark patterns to add a tip for themselves to the order without telling the user. It is done below the fold on mobile so that users cannot see it directly when using checkout buttons. This is 100% illegal and the FTC should sue them, just like they did Adobe for the same types of behaviors.
26 July 2024
Unprompted review
Reply from Indiegogo
Hi Dan,
Thanks for your review and for sharing your feedback with us regarding Indiegogo's tipping feature.
When you add a tip on to your transaction, you are supporting Indiegogo directly and furthering our mission to bring ideas to life through the power of community. Indiegogo is committed to providing a low-cost solution that enables millions of innovators globally access to community-based capital. We charge a 5% platform fee on all Funds Raised and have not raised our prices in fifteen years. Tips supplement our low fee business model. Funds are used to keep our platform running smoothly, provide best in class customer service and invest in new technology and features to continually bring more value to our Innovator and Backer communities.
Tipping is optional and you can change the amount to $0 if you wish. You can always request a refund for your tip as well and it will not impact your contribution to the campaign. Please contact our support team at indiegogo.com/contact to request a tip refund.
Thank you again for your feedback and for being a part of the Indiegogo community!
I get scammed by company through this…
I get scammed by company through this platform and when I contacted them they just told me the company is under investigation and “encouraged “ me to contact them again etc. When I sent to indiegogo support 45 screen shots of the company lying and scamming, ignoring texts, sending bot messages answering questions that I did not even asked they marked my Ticket as solved and did not answered. Then I made new ticket asking them why they ignored me and closed my ticked as solved one and I gave them ticket ID , they ignored and marked this one as solved too. They are really ignorant and not caring about customers and backers at all. Avoid this company if you still can. They support scammers and when you contact them they will ignore.
Tickets ID: #1818943
#1819350
#1818304
Answer:
Yeah so I should contact you so you can ignore me again? You are joke. Your job is to make sure that companies don’t scam and keep their promises as is in your policies. And when I sent you proof of theirs lies and scam you ignored so you simply support their scam
21 July 2024
Unprompted review
Reply from Indiegogo
Dear Samuel,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your perk.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
You're throwing your money away
Don't ever waste your money on an Indiegogo project. I've backed two and both were scams (over $300 lost). This was back in 2020-2021.
They release the money directly to the company and then the company just disappears. After exchanging emails with Indiegogo they merely say they take "action" against the company and all that essentially means is banning them against putting up another campaign. That's worthless because the company can just change its name and details and do it all again. Since Indiegogo takes a cut of the money, they don't really care to stop this issue. It benefits them.
When I backed the campaign I was trusting Indiegogo's reputation and thought they would make sure to honor the money invested. However, they do not. So just keep that in mind. You are likely throwing your money away if you back any campaign.
19 July 2023
Unprompted review
Reply from Indiegogo
Dear Terri,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your information as we conduct a review of the "Instafloss - The 10 Second Floss" campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Indiegogo Shines In Crowdfunding Community
As someone who has been part of the crowdfunding community for many years, I can confidently say that Indiegogo stands out with its terrific, honest, accessible and open approach to supporting both creators and backers.
Our experience with the Indiegogo Campaign Strategist team has been nothing short of exceptional. From the very beginning, their dedication and expertise have significantly contributed to the success of our Venus AI Smart Scale campaign. The team's guidance and strategic insights have been invaluable in refining our approach, enhancing our outreach, and maximizing our impact.
Special thanks to Rosemary and Adeeti for their unwavering support and insightful feedback. Their responsiveness and willingness to go above and beyond have made a tangible difference in our campaign's progress. The proactive approach and genuine care from the entire Indiegogo team have truly set them apart in the crowdfunding space.
Indiegogo's platform provides an honest and supportive environment that empowers creators to bring their innovative ideas to life while ensuring that backers feel confident and valued. We are incredibly grateful for the incredible support and resources provided by Indiegogo, and we look forward to continuing our partnership with them in future endeavors.
12 July 2024
Unprompted review
Reply from Indiegogo
Dear Venus Health team,
Thank you so much for your valuable feedback and kind words. We really appreciate you taking the time to share your great experience with the Indiegogo platform here. We are excited to continue our partnership with you and value you being a part of the Indiegogo community. Wishing you the best of luck on your campaign and please don't hesitate to reach out to us if we can do anything else to support you!
Continue offering fraudulent campaigns
The company continues to offer campaigns for which the tendering company practically no longer exists or responds.
Example: Linxtaar: Wi-Fi Mesh Router + 44TB Storage Capacity + Dual Bay HDD NAS + Media Server + VPN + Plex
The answer of Indiegogo shows, that they absolutely don't read the claims. THE CAPAIGNER DOES NO LONGER ANSWER!!! So it makes no sense to recommend again and again to contact the campaign owner. Instead, Indiegogo could take legal steps against them, because this behaviour is also an infringement of their terms.
6 July 2024
Unprompted review
Reply from Indiegogo
Dear Heinz,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your information as we conduct a review of the "Home Mesh Wi-Fi Router with built-in 44TB Storage" campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
Indiegogo actively lies and facilitates scams
Customer support never responds. I’ve even just asked for copies of their old terms of use and my tickets get shut down without comment. They have told me that I can pursue legal action against a campaign, but ignore my requests for material I need to do that.
Their response to my previous review was to say they couldn’t connect my post to my account. Odd, they could last time and I didn’t change anything. Told me to reach out to their customer support, and I did. Referred to my review. How did they respond? Shut down my ticket within one hour without comment. Ticket number is #1815537 Indiegogo, so don’t try to lie again and say you can’t find my account.
Unfortunately, their business model facilitates scams, and they don’t seem to do anything about it. I made the mistake of backing the “ALBERO: Ultra Silent 3-In-1 Nano Air Purifier” campaign, which has violated the terms of use multiple times (failing to provide updates, selling the product on their website without having fulfilled backer orders). I sent evidence of these violations, even the campaign admitting to selling the product elsewhere, and Indiegogo simply does not respond.
They profit from every scam on their platform, so I guess they don’t care.
Anyone who runs a campaign there probably is a scam. There’s no accountability; they protect scammers by not responding to requests for needed information to take legal action (after they recommend it) and simply facilitate fraud through their inaction.
Edit: Terrible. Their response still doesn’t acknowledge that they ignore my messages and aren’t sending me what I need.
19 June 2024
Unprompted review
Reply from Indiegogo
Dear David,
Thank you for bringing the ALBERO campaign to our attention and we're sorry that you state you still have not received your perk. Campaign owners are required by our Terms of Use to fulfill their perks or issue refunds to backers. At this point, funds for this campaign have already been disbursed to the campaign owner, so Indiegogo is unable to refund the contributions made by the backers. We share in your disappointment and frustration here.
Due to evidence of unfulfillment of perks and unresponsiveness from the campaign owner, Indiegogo has conducted an investigation into this campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Thank you for all of your understanding. We truly appreciate your feedback.
Indiiegogo support scammers
Indiiegogo will not do anything to help with /projects/garlic-rocket-one-a-kitchen-game-changer doesn't even respond.
Payed for product 2 years ago - no product and no money!!!!
22 June 2023
Unprompted review
Reply from Indiegogo
Dear Andis,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience with the GARLIC ROCKET ONE campaign. Our Trust team has conducted a review of this campaign; you can check out our Community Guidelines for actions we may take on campaigns under review, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, our User Operations Team has emailed you directly; please refer reference #1815862 for more details.
Thank you for your valuable feedback and understanding.
ATTENZIONE!!! QUESTA CAMPAGNA E' UNA FREGATURA!!!
QUESTA CAMPAGNA E' UNA FREGATURA!!!
PASTE TO DETAILS:
Contribution Details
Status Contribution Placed
Your payment has been processed successfully. You can edit your shipping address (if applicable) until the campaigner updates the status to "Locked" to prepare for fulfillment.
Contribution ID
809
Contribution Date
March 13, 2024
Selected Perks
1 x Super Early Bird: KJM K3 * 1
$279 USD
Save 279 USD from the MSRP at $558, which is 50% off, limited offer. Ship worldwide!
Estimated Delivery Date
Original: November 2023
Current: March 2024
Included Items
1 x KJM K3
1 x Instructions
1 x Worldwide Adaptors(US, UK, EU)
13 March 2024
Unprompted review
Reply from Indiegogo
Hello Gigiripa,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help. Including the title of the campaign that you are referring to in your email will also speed up the process so that we can help you faster.
Thank you for being a part of our community and for your valuable feedback.
Scam city
Just a scamhub for third rate companies. Either your purchases just never arrived, or they are not what was promised and you have no recourse because of the model. Really just a place for conmen to sell dream products they never have to deliver on.
15 June 2024
Unprompted review
Reply from Indiegogo
Dear Jack,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Backed a campaign over a year ago
Backed Funland - The Magnetic Play Space for Kids campaign over a year ago, the company no longer exists and has never responded to emails. Indiegogo don't appear to have done a thing. As other have said, they facilitate scammers and allow them to steal your money. Great idea, poorly executed
14 June 2023
Unprompted review
Reply from Indiegogo
Dear Katy,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. This campaign has been brought to our attention by some of our backers, who have alerted us that they never received their perk. Campaign owners are required by our Terms of Use to fulfill their perks or issue refunds to backers. At this point, funds for this campaign have already been disbursed to the campaign owner, so Indiegogo is unable to refund the contributions made by the backers. We share in your disappointment and frustration here.
Due to evidence of unfulfillment of perks, Indiegogo has conducted an investigation into the "Funland - The Magnetic Play Space for Kids" campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Do not use Indiegogo
Dont have anything to do with Indiegogo. My credit card got charged twice in the wrong amount. Indiegogo has terrible customer service. Their phone number is only a recording which directs the caller to their website.
8 June 2024
Unprompted review
Reply from Indiegogo
Dear Gina,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about the confusion.
It looks like this issue has been resolved with our customer support team via an email to your Indiegogo account email address; please refer reference #1814491 for more details. You can reply directly to that email or send us a new email to support@indiegogo.com if you have any further questions.
Thank you for your patience and understanding.
SCAM- Backed a campaign which took my money…
Backed a campaign which took my money twice and bailed on us years later. IndieGoGo didn’t help any of us with a refund or contacting the campaign and takes no responsibility for people who invests. Invested 2017 and this company never fulfilled any orders.
6 June 2024
Unprompted review
Reply from Indiegogo
Dear Nicky,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience with a campaign on our platform. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Indiegogo no more... NEWTRAL project dishonest!
I've backed several projects with this company and I've been taken by thieves twice, the last one is NEWTRAL office chairs.... At first these people communicated with me, always with excuses about the shipping delays... The last one was for the Chinese New Year's celebration. Now they don't respond! But I see they are now selling their products on Amazon!!! So it's ok for NEWTRAL to walk away from their original backers? These are DESPICABLE people! And I'm out 400.00 dollars!!!
Indiegogo projects "NO MORE" This company needs to hold sellers accountable for their lack of action. Crowdfunding in general is a crap shoot with no guaranties and no enforcement tools!
SO BE READY TO LOSE YOUR MONEY!
***** After months of horrid communications, the chair finally showed up!!! Intact ... 6/4/24. So, all is now good ... I'll be very hesitant to buy from Indegogo again.
23 May 2024
Unprompted review
Reply from Indiegogo
Dear Scott,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have not yet received your NEWTRAL perk.
As the campaigner is the party solely responsible for their campaign (and any perks offered therein), we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
update: My initial payment was refunded.
May 28: Complete, total thieves! I blew over $4000 waiting for an ebike from X One EXXite for 4-½ years! Indiiegogo will not do anything to help and the ebike company doesn't even respond.
June 8: Indiegogo finally got back to me, and, without asking, they completely refunded my initial payment for the bike. I lost the money for the accessories (about $700). They were unable to contact the e-bike company.
25 May 2024
Unprompted review
Reply from Indiegogo
Dear Danny,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your feedback as we conduct a review of the X one ebike campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, our customer support team will be reaching out to the email address associated with your Indiegogo account shortly, so please keep an eye out for their outreach.
Thank you for your patience.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.