I Need A Mobile™ Reviews 

4,045
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Original offer dropped by 25%. Reason quoted was battery capacity but there was no battery capacity guide on their website. Promised payment same day, which did not happen. After chasing was promi... See more

Rated 4 out of 5 stars

Overall I’m relatively pleased with my payment despite a little lower than originally anticipated probably due to market changes. I had to communicate by email with a reply about 24 hours after being... See more

Rated 5 out of 5 stars

Outstanding. On Amazon, I was only looking for a device in relatively good condition as it was going to go into a case anyway so it did not matter if it had a few bumps and dings, what was important w... See more

Rated 1 out of 5 stars

Phone valued at £54 - posted as required. Finally received email confirming agreed amount for payment in 24 hours. Payment actually took another 4 days and they do not answer phone calls or emails... See more

Company details

  1. Mobile Phone Shop

Written by the company

I Need A Mobile™ is a UK based, global distributor of second-hand and refurbished mobile phones. We have been supplying thousands of customers with in-house quality tested devices for over 8 years. As well as our popular online retail store, we serve retail shops, virtual retailers, wholesalers and exporters all over Europe, handling millions of pounds worth of stock every year.


Contact info

3.2

Average

TrustScore 3 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(4,045)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect company to deal with

Perfect company to deal with, Sent my phone to them special delivery and received exactly what they quoted the day they received it.
I will use again and can only recommend them,
thank you very much

2 June 2021
Unprompted review
Rated 2 out of 5 stars

No communication or help

Currently been waiting since Saturday for a reply or message back, I bought a phone for £135 and was told I'd have today. After trying to track my parcel it says doesnt exist, says can track through royal mail, a reference was not given. Had since 09:40 Saturday to answer me, I'll give it one more day and if I have neither a reply still or no phone, ill lower my rating more and request a refund.

If you have a customer service line, they should actually answer like it says you do, theres also no live chat like their website says, be wary of this site.

31 May 2021
Unprompted review
Rated 4 out of 5 stars

Hassle Free refund

Excellent customer service - I didn’t need the phone I purchased in the end so returned it - this was hassle free and the refund was very quick.
My only criticism is that the phone was incredibly dirty when it arrived. It cleaned up well and was functioning normally so as advertised underneath the dirt, just couldn’t understand why it arrived in that condition.

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Superb!

Ordered "pristine" and my Galaxy S10+ WAS !!. Still working perfectly. Great purchase.

28 May 2021
Unprompted review
Rated 5 out of 5 stars

I purchased a used pristine condition…

I purchased a used pristine condition phone at an excellent price. The service and delivery were both excellent. The only downside was having no charge cable included but the phone is like new so I shouldn't grumble.

13 May 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

I bought a mobile from the company & when it arrived it was charged & I set it all up. When the battery became low, I tried to charge it but it would not charge. I requested a refund (& had to pay £7.50 of my own money) & send this phone back. When the company received it, they emailed me saying the needed my google account password in order to reset the phone. This is illegal & no company should ask for you personal information. I refused & surprisingly they were able to refund me anyway. Seems like a bit of a scam. Be careful!

13 May 2021
Unprompted review
Rated 1 out of 5 stars

Terrible! Stopped working after 4 months and not covered by warranty

This phone was good and worked for 4 months but suddenly would not turn on. It turned on again a few times then finally died and hasn't been working since. I do not recommend buying from here as the warranty does not cover phones that do not turn on which is ridiculous!! Save your money and buy from somewhere else with a better warranty policy.

10 May 2021
Unprompted review
Rated 3 out of 5 stars

Phone arrived safely although the outer…

Phone arrived safely although the outer packaging was damaged.
But the ain problem is the battery in this Samsung s10 is awful.
I have to charge it twice a day to keep it working..... this I certainly wasn't expecting.
1st day I had the phone it dropped to 49% inside 3 hours and I rarely used it as I was working.....
Not impressed. Going to have to either buy a brand new phone now or a new battery and get it replaced by a specialist. More money....

9 May 2021
Rated 5 out of 5 stars

Good experience.

Saw a phone I liked. I thought the price was reasonable. ordered it and it came the next day. No problems. Good condition (or better) as described. Very happy.

9 May 2021
Unprompted review

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