Infababy.com Reviews 6,713

Very good, comfortable and easy to fit. confident that baby will be carried safely.

Love the design and colour. Fantastic price in the sale. Perfect age grouping. Only down side is the instructions are a bit complicated and even with the spacers the seat does wobble slightly from side to side. Also can't swivel the seat if you use the back anchor strap

So funny how my money were taken from my account the day I ordered but still no proof of shipping and it’s more than one week since then. Lack of professionalism!!!

I paid for express 24 hour delivery only to be informed after payment that delivery was via Parceforce and therefore affected by strike action. There was no mention of this prior to payment. The pushchair I purchased therefore did not arrive in time for a trip I needed it for.

Very efficient service, easy to install

Very efficient from start to finish thank you.

Excellent service quick and efficient the baby car seat is just perfect really pleased with it

The page is helpful. It was my first time using the page or ordering anything was happy the truth that it didn't take for me to get my order confirmation and delivery was quick I will definitely use this page again next time. And thank you.

I ordered a isofix car seat for my grandson who has now been born. I paid for priority service with tracking. The order went through they have taken the money and for three days it says preparing for shipping? I message them and they don’t answer when they did they said it is dispatching today but I still have heard nothing. I am so annoyed I could have got this item elsewhere just feel they are messing me about. Terrible terrible customer service you cannot even phone them!!!

It was easy to navigate.
The delivery was quick and when I made enquiry regarding delivery address the response was quick and informative. I would purchase from you again once I open my package and is satisfied with the product

I am a new customer to you, trying to purchase a 5point harness that your website said was in stock. I then received an E mail after you had taken my money to say that the item is out of stock. You did not tell me if/when you will have more in stock. This has left me with a chair that is totally useless as I cannot use it. Also you have still not refunded my money,how can you take it so quickly, but be so slow to refund it.1

I tried to cancel the order the day after placing it but was told I couldn't cancel it and would have to pay to return the item that hadn't yet been shipped and if I rejected the order, I would have to pay £20 fee. They also said it would be next day delivery and its been 4 days and I haven't received my item or a refund.

Great price compared to other baby car seats

SCAM! SCAM! SCAM! BE AWARE!
Got incorrect item, and when I messaged to replace this, they offered me £10, even I have spent £300, worse ever customer service, now they had arranged return my incorrect item by promising that my correct item will be sent out when I will return it, I have returned it and now they are saying they dont have the item which I have ordered, I think its scam, they are just clearing their unusual stock, by delivering whatever they have and then offering £10 for incorrect item, but their plan was unsuccessful so they return it, now At the end I dont have item and loss money aswell, be aware to order here, they dont even have contact number, just email reply and very hard to contact and they are replying after 3 4 days after we put queries,
I have ordered 2 weeks ago and still my money stuck there
totally SCAM, BE AWARE

I'm a child minder and purchased these for my business and they are excellent quality along with excellent service will definitely use again and let our parents know about these quality car seats

Lovely product, great service from ordering to delivery. Highly recommended.

Some delays in delivery but a good product eventually, they resolved all my issues, recommended

AVOID THIS COMPANY!!!!!!! POOR QUALITY, SHOCKING CUSTOMER SERVICE. YOU WILL NEVER GET MONEY BACK. IAM NOT WILLING TO DECRIBE MY EXPERIENCE IN DETAILS, AS JUST THINKING ABOUT NAME INFABABY GIVE ME NIGHTMARES.
EXPERIENCE FROM HELL IT WAS.
I HOPE IT WILL SHUT DOWN SOON TO AVOID MORE DISAPOINTED PEOPLE!!!

I needed a spare part for my moto system, I emailed support for help as there’s no photos of the kit or anyway to identify what each piece of kit is. I sent them a photo of the pram and circled the piece of kit I needed as there’s a no return policy. I was emailed back instructions and I followed them. I had the choice of three colours, midnight, soft grey and soft beige. My pram being black i chose midnight. A brown handle showed up and now they’re saying that is the colour midnight. No returns and wasted £35!!! Not happy especially as I tried my best to negate this from happening by asking them to identify for me what I needed to purchase.
Added after their reply - you never advised what colour to order, my issue is the fact you didn’t specify the colour. Considering the ridiculous names to describe the colours this should have been done.
Yes you delivered the colour that was order that’s not my issue!