I purchased some Zeus liquid from Infinite Vapour (originally via EBay). Delivery was very fast & I am so happy with the product. Will definitely be returning to their online store. Would also highly... See more
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See what reviewers are saying
Ordered two Aspire K1 kits from your Webb page only be told no stock in all colours, but for reasons I don’t understand your current Webb site still shows available to purchase.
Company replied
Order monthly from infinite vapour and each time I do, their service is nothing but 5 star. Order arrives quickly and perfectly packaged up to limit damage! Had an issue a few weeks back trying... See more
Company replied
I've been buying from juice through infinatevapour.com online for the past 3 years and really can not fault them in any way. Really prompt delivery from when I order, their communication is spot on. O... See more
Company details
- #91 of 130 best companies in Electronic cigarette store
Written by the company
Infinite Vapour, UK's award winning online vape shop - stockist for high quality branded electronic cigs, e liquids, vaping devices, Mods and vape accessories
Contact info
Callmate House. 1 Wilton Street, BD5 0AX, Bradford, United Kingdom
- 0343 12345 46
- info@infinitevapour.com
- www.infinitevapour.com
4.6
Excellent
961 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Infinite Vapour Ltd
Thank you for your honest feedback and custom
Reply from Infinite Vapour Ltd
We are pleased to provide such service to you, Ms Horton.
I’ve left reviews before
I’ve left reviews before, I don’t order or buy my vape juice from any other site or shop always delivered well packaged and swiftly even better at the moment as it’s 20% off bonus
22 November 2021
Reply from Infinite Vapour Ltd
Thank you, Jill for your custom and review
Fast delivery no issues like always…
Fast delivery no issues like always ⭐⭐⭐⭐⭐
Thank you 👍🤝
13 November 2021
Reply from Infinite Vapour Ltd
We are pleased to know you are happy with our services. Thank you for your custom and review.
Highly recommend
Brilliant company and service. I use this company every month. The orders are always correct and the delivery is very fast. Highly recommend.
13 November 2021
Reply from Infinite Vapour Ltd
Thank you for your honest review and custom, Kent.
Very easy to find the vapes I like and…
Very easy to find the vapes I like and usually arrive quickly being delivered first class.
5 November 2021
Reply from Infinite Vapour Ltd
Thank you for your review and custom
Reply from Infinite Vapour Ltd
Thank you for leaving us some honest feedback. Your custom is appreictaed.
Mt32 coils
The items I ordered arrived within 2 days of placing the order. They were of good quality and the three units I tested all functioned correctly and were as described. I highly recommend this company and will definitely purchase from them again.
20 October 2021
Reply from Infinite Vapour Ltd
Thank you for leaving us an honest review, Chris. We appreciate your custom and your feedback helps us continue to improve our service.
Reply from Infinite Vapour Ltd
Thank you Laura for your custom and review
Won't be using again (Update)
The website says it has the products but it doesn't, and there is no help to loyal customers, sorry ex-loyal customers.
UPDATE - When this review was seen by Infinite Vapour they text me a very abrupt text, and said they didn't want or need my custom (nice that they can afford to pick and chose their customers) and that they were going to delete my account, very unpleasant over text and not great service, changed the password and email address without my permission to stop me accessing it, not that I will be using it now anyway.
So unprofessional for a company to retaliate and overreact because of a review, I wouldn't have even written the review if they had been more helpful, their website said they have 168 of the product I want but they didn't have any, they text and every time I chose something else they told me they had run out, this happens but it was just the way it was dealt with.
Not even sorry for the inconvenience and there was no refund or offer of free next order like they stated below I have the text conversation to prove it, you only put this on the review to make yourself look good and me look bad, quite honestly they didn't welcome the review as stated otherwise they wouldn't have made threats or deleted my account.
Watch this space, there will be more updates and I will be sharing on Facebook and Twitter.
10 October 2021
Reply from Infinite Vapour Ltd
Apologies Michael. As explained, due to the driver shortage our shipment was delayed, as promised your order was refunded and you was offered your next order for free, 38 orders have been spot on, 1 we could not supply due to unforeseen circumstances. Thank you for your honesty. Good or bad it helps us to improve and all comments are taken seriously.
Always a pleasure do business with…
Always a pleasure do business with these guys you can't get a better service
11 September 2021
Reply from Infinite Vapour Ltd
Thank you Andrew for your custom and honest review on our service.
Reply from Infinite Vapour Ltd
We are pleased to provide you with such great service. Thank you, Wayne.
As always amazing service
As always amazing service! I placed my order quite late in the day (just after 3pm) and did not expect it to arrive so promptly as had missed the next day cut off, but my order arrived first thing this morning. Can not recommend Infinite Vapour enough, always amazing!
Thank You
1 September 2021
Reply from Infinite Vapour Ltd
You are most welcome, Louise. We take pride in going the extra mile to provide such satisfaction to all our customers. We thank you for your kind review.
Very happy ty so much
30 August 2021
Reply from Infinite Vapour Ltd
You are very welcome, Sharon. Thank you for your review and custom.
Excellent customer service
Excellent customer service. Fast delivery. Recommend this seller to friends and family. A *******
24 August 2021
Reply from Infinite Vapour Ltd
We appreciate the honest review, Alisson. Thank you for your persistent custom.
Reply from Infinite Vapour Ltd
We try our best to ensure any customer queries are answered promptly and with full coherence. We thank you for your review and custom, Amanda.
Reply from Infinite Vapour Ltd
Thank you, Ben. We appreciate your custom and review.
best supplier ever!!!
would never order my vape juice from anywhere else! very quick delivery and amazing service! thank you as always!
16 July 2021
Reply from Infinite Vapour Ltd
Thank you Laura for your review. We are happy you choose Infinite Vapour and your custom does not go unappreciated.
Excellent
Great de livery time. Value for money. Excellent communication. I'll certainly be using them again. I'm pleased with every aspect of there service
14 July 2021
Reply from Infinite Vapour Ltd
Thank you Yvonne for your review. We are pleased to know that you are happy with our service and products. Your custom is appreciated.
excellent quick service as usual
13 July 2021
Reply from Infinite Vapour Ltd
Thank you Julia for your review. We appreciate your continued custom.
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