INFINITI Retail Group Reviews 

Definitely the best car buying experience I have ever had. Everyone we dealt with was extremely helpful

This is the second car I have bought from Infiniti Stockport and I cannot recommend them highly enough.
The whole process is painless from start to finish and the staff could not be friendlier or more eager to meets your requirements.
You also have the comfort of knowing your car has been through a rigorous service prior to you collecting it.
Cheers.

Lovely people to deal with. The service from start to finish was brilliant.

Very helpful sales people and the after sales service is very good

The purchasing experience was good and Helpful salesman Tim as easy to deal with.

The aftersales lets them down though. I was promised call back to assist me in something but no call was received.

Very happy with the purchase of an SQ60. Great car, great looks, great feel on the road.
Service from Infiniti Stockport was, in the main, very good but a few little niggles like supplying the wrong spare key, in touch manual in French and tyres underinflated on delivery. All now put right.

Tom, the manager, provided excellent service throughout and I would not hesitate in recommending him and this company in buying their car...an ordeal at the best of times but made all the easier by Tom and his team at Stockport.

top notch customer service carried out my repair while I waited, show room was great and Daniel couldn't be anymore helpful.
would highly recommend.

Just wanted to write a little review about the team at Infiniti Leeds. We have owned our q30 for just over two years now and have used the Leeds center since purchase for servicing and two warranty issues. On each visit the staff have made me feel extremely welcome, you genuinely get the feeling they care about their product and more importantly the customers who buy them. Both Dan and Lucy, in my opinion go beyond what I have come to expect from previous dealership experiences. They keep you up to date with progress and have ensured the jobs were carried out swiftly by the professional technicians. I have no reservations in recommending the team at infiniti Leeds and wiil definitely be returning to purchase another vehicle in the future.

Probably more of a review of the Salesman, Andrew C, than of Infinity itself. No pressure, straightforward talking and negotiation - the overall process carried out with minimum of fuss and a good dose of humour.

Had a number of questions after the test drive and after placing a deposit, and emailed Andrew regularly prior to collection of the car.

Quick replies and all queries sorted - would happily buy from Andrew again :)

Good car dealer ship straight talking, and happy with our 2017 car.
A couple of weeks on and we r more than happy with its performance.
Thanks you.

From the minute I walked through the door the staff were very attentive and knowledgeable. Simon, who showed me the range of cars, was excellent and has followed up since to make sure I am happy with my purchase. I could see how committed they were as they stayed open after hours to make sure I had all the information I required. I have already recommended them to work colleagues who are thinking about their next car purchase.

Excellent customer service and always happy to help

We were very happy with the service we received. We were treated as valued customers and I was there at Infinity after purchasing the car to sort out a minor issue with the car. They did a really good job with it as well.

I have only given a 3 star rating as infiniti did go out of there way to rectify the problems which had occurred.
The problems I had could of been avoided from the start of the sale if infiniti had pre checked the car pre sale and rectified any problems found.
So a two week delay in getting my car should of been avoided.
Infiniti in Reading who took care of the problem which occurred at Birmingham infiniti were fantastic by always keeping me up to date so no fault there.
The car itself now has been finished to a high standard so really pleased with the end result. Would I recommend infiniti....yes I would but would recomended if buying a used car that the car has been double checked for any faults.

Yet again another great deal from Infiniti, these guys are a pleasure to deal with
just love the new car.

The staff at Infiniti Reading were friendly, professional and made the whole car buying process (which can be stressful sometimes) exciting, fun and easy.

Fantastic service and attention to detail open and honest advice.

Sales team at Stockport are really good and I couldn't have asked for more from Tim! However the Service department were terrible when I purchased my Q50 3 years ago and refused to agree the paint was the wrong colour even when parked next to another vehicle of the alleged same colour.
Now I have just purchased a QX30 they have not improved!! Still awaiting a call back from the service manager to let me know why I have two random bolts rolling around the engine bay and a bonnet that rattles probably a connected issue I just hope the bonnet stays connected and a few other minor issues.