Switched to INFINOX after a bad experience elsewhere. best decision ever! MT4 is smooth, spreads tight, and execution instant. IX Social is fine too, feels like a trader community not just a platform
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
very pleased with their ecn account. Commissions are reasonable, spreads minimal and execution fast even during NFP releases. In such instances I notice whether the infrastructure can handle hard task... See more
Company replied
Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an am... See more
Company replied
Started copy trading through IX Social. such a cool concept! Seeing others’ performance and following pros has really improved my confidence. Also, the educational videos in IX Education Hub a... See more
Company replied
Company details
- #69 of 97 best companies in Finance broker
Written by the company
INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.
Written by the company
- Authorised and Regulated by the Financial Conduct Authority
- Segmented Customer Accounts
- Global infrastructure
- Tight Spreads
- Premium client service
- Cutting edge trading technology
Contact info
Dawson House, 5 Jewry Street, EC3N 2EX, London, United Kingdom
- 0-800-060-8744
- support@infinox.com
- www.infinox.com
4.6
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I requested to verify my deposit…
I requested to verify my deposit information.
There was a delay in the deposit from my Korean bank to my infinox account,
but it was resolved through the customer center.
23 January 2025
Unprompted review
They helped me well
20 January 2025
Unprompted review
The company has one of the best customer care support
The company has one of the best, fast and reliable support team I guess, and that's really a plus to every customer.
13 January 2025
Unprompted review
Reply from INFINOX
Dear Vhïçkthør FX,
Thank you so much for your positive review. It's great to hear that you're happy with our support team. Your feedback is a huge motivation for us to keep up the good work.
Kind Regards,
INFINOX Team
The counselor's advice is professional.
19 December 2024
Unprompted review
Yes, yes and yes
I was referred to Infinox by a few friends and been using it for a few months now. Quick, reliable, simple and clear. Decent spreads. Plus, prompt and clear in customer service. What more do you want from a broker?
23 September 2024
Unprompted review
The counselors are always kind and very…
The counselors are always kind and very quick to answer. They are also delicate, so you can firmly see what you want.
13 December 2024
Unprompted review
Costumers assistance very quick and people good prepared
Costumers assistance very quick and with answers easy to understand.
Kindly and very good prepared.
The system could be improved but is in general very user friendly. High Satisfied with Infinox service. Is in the top 10 handle plataforms with high leverage for moderate and agressiv investors. Great!!!
3 December 2024
Unprompted review
Reply from INFINOX
Dear Pedro Moreira,
Thank you so much for taking the time to leave us a review! We appreciate your feedback.
Kind Regards,
INFINOX Team
Best broker out there
Excellent spreads with fast replies from their support team. Kudos infinox !
19 November 2024
Unprompted review
Reply from INFINOX
Dear WiJoonIm,
Thank you for taking the time to leave us a positive review on Trustpilot.
Regards,
INFINOX Team
Beware of Infinox: Delayed Withdrawals and Questionable Practices
Since Wednesday of last week, I requested a withdrawal from Infinox, and since then, the company has created barriers and difficulties for me to complete the withdrawal of my deposit. I’ve tried calling them, but they don’t answer; the emails I receive claim supposed irregularities that simply don’t exist, all with the clear goal of trapping the client and buying time. I don’t recommend this company to anyone. They are not trustworthy.
12 November 2024
Unprompted review
Reply from INFINOX
Dear Danilo Costa,
We understand your concern about the delayed withdrawal.
To ensure security, we requested additional documentation, including proof of identity and income. This is a standard procedure to comply with regulatory requirements.
Once the required documents were provided, the withdrawal was processed on November 13, 2024.
We appreciate your understanding. If you have any further questions, please contact our support team.
Sincerely,
INFINOX Team
Reply from INFINOX
Dear daeyeol,
We appreciate your feedback and are glad to hear that you have had a positive experience with INFINOX.
Sori so good
11 November 2024
Unprompted review
The deposit was fast
The deposit was fast, withdrawal was fast really. And leverage is as sweet as candy yeahhhhhh
1 November 2024
Unprompted review
I like these brokers and their customer…
I like these brokers and their customer service is very fast and Ruchi really helped me, is this the very first broker who pays dividends on indices, I have never seen that before and even with other brokers I have never seen that
21 October 2024
Unprompted review
Reply from INFINOX
Dear Yannick,
We value your feedback and are grateful that you took the time to share your experience on Trustpilot.
Thank you for always being prompt and…
Thank you for always being prompt and kind, I am very satisfied
30 August 2024
Unprompted review
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