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INFINOX Reviews 1,134

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TrustScore 4.5 out of 5

4.6

Finance broker
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and the exceptional customer service, noting quick responses and clear guidance. People find the trading platforms, like MT4 and MT5, to be smooth, intuitive, and reliable, with tight spreads and fast execution. Many appreciate the ease of deposits and withdrawals, as well as the valuable educational resources provided. However, some customers have reported issues with payments and account access. A few individuals experienced delays in receiving funds or encountered restrictions on their trading accounts, affecting deposits, withdrawals, or trading. There were also isolated instances of technical issues such as slippage or balance discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers highlight the helpfulness and politeness of... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the quick,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the responsive support and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers praised the platform's stability,... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report smooth and reliable deposit and withdrawal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switched to INFINOX after a bad experience elsewhere. best decision ever! MT4 is smooth, spreads tight, and execution instant. IX Social is fine too, feels like a trader community not just a platform

Company replied

Rated 5 out of 5 stars

very pleased with their ecn account. Commissions are reasonable, spreads minimal and execution fast even during NFP releases. In such instances I notice whether the infrastructure can handle hard task... See more

Company replied

Rated 5 out of 5 stars

Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an am... See more

Company replied

Rated 5 out of 5 stars

Started copy trading through IX Social. such a cool concept! Seeing others’ performance and following pros has really improved my confidence. Also, the educational videos in IX Education Hub a... See more

Company replied

Company details

  1. #69 of 97 best companies in Finance broker

Written by the company

INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.

Written by the company

Authorised and Regulated by the Financial Conduct Authority
Segmented Customer Accounts
Global infrastructure
Tight Spreads
Premium client service
Cutting edge trading technology

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am Korean using Infinox Now.

Name: Ji
I am Korean using Infinox Now. I have never use CFD about MT4. So. I had so many question for using it and to have the questions about the event. I used Kakao for asking them. They were very kind to answer about my questions. So, I absolutely recommand Infinox to use it. Thank you. God Blessed Infinox

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Lewis.

Thank you Lewis.

I got very good answer from Lewis.
Understanding very well with kindness.
I hope you success with your business.

Thank you.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

JI is good

JI, who responded to the complaint, answered the issues I was curious about with sincerity. I hope there will be more counselors like this in the future.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

I compliment ji

Hello, I talked to the 'ji' counselor. There was a part that could be a little cumbersome, but I was satisfied with that part because you consulted kindly until the end and even checked other parts that I needed.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

James

It was great reposponse from James, he responded immediately relate to my questions.

I was very happy for his help.

Thank you.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and Efficient Customer Service

I inquired about the delay in account verification to "James." Not only was I informed about when my account verification is expected to be completed, but I also received confirmation that the issue has been resolved.

25 March 2024
Unprompted review

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