Super service
In february an error started to show up on my tv (a vertical line), after which I contacted Philips. It was a bit difficult to get it fixed, as I bought my tv in Holland but live in Denmark now.
The European law states that, wherever you bought the tv, as long as it is within the EU countries you have a right to 2 years of warranty.
After a few back and forth calls between Philips Denmark and Philips Netherlands, Philips Denmark gave me the repair.
Within a week after Philips agreed on repairing it, there was a guy of InfoCare calling me that the parts were in and that he wanted to make an appointment to do a "hjemmefix", so I did not have to part with my tv!
The guy completely disassembled my tv, replaced the panel and it worked like a charm. He must have been inside my place for about 3 quarters.
Perfect service!
Sadly enough, a blue spot started showing on the panel midway through June, so I called philips again who directly contacted InfoCare to order a new panel.
Today, 8th of July, the technician came to replace it. And again after taking good care of my tv, it works like a charm, without blue spots.
Great extra: My tv runs out of warranty tomorrow (2 years ago I bought it), but the panel has an extra 6 months warranty.
Nothing bad about InfoCare from my side!
8 July 2011
Unprompted review